IT-Analyst
- 1. 05/2012 Information Technology – IT Analyst 1 Bend-La Pine Schools Deschutes County Bend, Oregon 97701 Position Title: IT Analyst Department: Technology Reports To: Information Technology Director JOB DEFINITION: Under limited supervision, the IT Analyst advocates for user interests and involvement in the selection, development, deployment, and ongoing operation of District IT systems. The position works closely with IT staff, users and business partners to develop system and user documentation, configure system settings, define security roles, develop reports, extract data, create interfaces, provide user training, maintain IT systems and assist with system updates. IT Analysts may have tasks assigned by, or take direction from, IT management, IT Project Managers, IT Engineers or identified leads. NATURE AND SCOPE OF WORK: ESSENTIAL JOB FUNCTIONS: The IT Analyst is the primary user liaison for the selection, development, deployment and operation of IT systems. The position represents and advocates for user interests in the configuration and ongoing operation of management systems. The position provides training, oversees user interest groups, communicates system changes, identifies issues, develops documentation, and assures that users are familiar with system features that might improve productivity. The IT Analyst works closely with IT staff in the setup and maintenance of IT software. The IT Analyst is a primary ongoing contact with vendors. This position assists with the training of IT staff and provides level-two user support as necessary. The position is responsible for working with users to assure data integrity, to extract information for state and district reporting needs, and to design end user reports. The IT Analyst maintains IT services and systems. The position is responsible for training school staff; for monitoring the currency and content of information; for assuring that services meet the needs of the District and community; for assuring that policies and procedures are followed; for chairing related committees; and for coordinating and implementing upgrades and improvements with the vendor. The position may work as part of a collaborative team with staff from other school districts or agencies to define necessary system enhancements or modifications. The IT Analyst may be assigned special projects, creating highly specialized start to finish IT solutions. In some instances, the IT Analyst may directly support and maintain specific IT systems in their entirety. Fulfills other duties as assigned. WORKING CONDITIONS: The position may require work beyond the standard workday, on weekends or on-call. Travel to attend trainings, meetings or to work with staff in other school districts may be required. Training that involves extended overnight stay in a different city may be necessary. May be assigned to special project teams, including cross-functional and inter- departmental teams housed at various and/or changing locations. Occasional lifting is necessary as part of the job function as is the physical dexterity necessary to move, cable, connect, and perform repairs on equipment. Visual and hearing requirements include the ability to read manuals, imprints, and serial numbers, the ability to monitor auditory signals and alarms, the ability to maintain the voice and sound components of IT software and hardware, to enter problem descriptions and documentation in systems, to keyboard, and the ability to speak in public and to work over the telephone and video conferencing systems. The position may involve work around electrical services and occasional exposure to high noise levels. The employee needs to be able to lift and maneuver materials, boxes or equipment weighing up to 50
- 2. 05/2012 Information Technology – IT Analyst 2 pounds. A driver’s license is necessary, as is limited use of a personal vehicle to move among work sites. Must be able to drive on ice and snow in adverse weather conditions. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge: The position requires experience with the operation and configuration of complex IT systems. An understanding of common work practices and work roles is important. Scripting, report development, knowledge of programing and system administration and familiarity with applications and database development tools is desirable. Skills & Abilities: Skills in project management, data analysis, web technologies, system administration, programming, databases, student information systems, financial systems, enterprise IT systems, state reporting procedures and report writing. In addition to the demonstrated application of the items above, this position requires the demonstrated ability to: • Lead project teams. • Accept change, and to be a change agent. • Proactively address potential technology issues. • Effectively coach and/or train others in a positive and reassuring way. • Perform complex problem solving, and to communicate and convey complex concepts simply. • Speak and write clearly, to both technical and non-technical audiences. • Work effectively as part of a team, and support team members in a positive and encouraging way. • Prioritize effectively, multi-task, be self-directed, and take the initiative to identify and pursue work-related needs with little direct supervision. • Keep pace with the ever-changing technology environment and to identify industry trends and related district needs. • Be discreet and to respect, maintain and protect confidential information and adhere to related confidentiality policies and expectations. • Be a good steward of district assets, keep a clean, neat and organized work environment, and show attention to detail and correctness. • Respond to user needs in a calm, assured, and supportive manner. • Effectively assist school and IT administration with the planning and deployment of hardware, software and IT systems. • Thoroughly understand and operate a variety of ever-changing complex computer, hardware, software, operating systems, IT systems, data storage devices, communications equipment, network gear, mobile devices, and other technologies. • Work with IT staff and management to assess and resolve problems or situations. • Verbalize concepts and communicate effectively in person and over the phone using a pleasant, well-modulated and understandable voice. • Collect and analyze data to improve the quality of systems and processes. • Make formal presentations to the IT department, district staff and administrators. • Effectively manage tense or confrontational situations. • Respond effectively to multiple conflicting priorities and continuously prioritize and re-prioritize projects and activities. • Maintain personal, department and district integrity and hold oneself to the highest standard. • Respond positively to unexpected changes, and pivot uncertainty into opportunity for all. • Interpret, analyze and report information. • Promote strong relationships with students, teachers, administrators, co-workers, supervisors and the public. • Reflect and promote the IT department, and its members and customers, in a positive way and conduct oneself professionally at all times. • Promote and adhere to IT standards, while promoting exciting and positive possibilities. • Use exceptional verbal and listening communication skills, coupled with courtesy & discretion in protecting confidential information relating to staff and district issues. • Use word processing and spreadsheet programs, help desk systems, email systems, student information systems, financial systems, collaboration systems and other IT systems and applications.
- 3. 05/2012 Information Technology – IT Analyst 3 • Initiate and maintain constant and effective communication with management and team members. • Apply technical knowledge and creative problem solving in dynamic and changing environments and circumstances. • Take direction. • Ask for help when needed. • Regularly attend work and fulfill the essential functions of the position, with or without reasonable accommodation. • Obtain, possess and maintain a valid Oregon driver’s license, as well as maintain an insurable status for automobile and liability coverage, as required by the position. • Adhere to the district requirements for a drug-free and safe work place. EDUCATION AND EXPERIENCE: The position requires completion of a four-year degree in Computer Science, or related field. Advanced training and/or experience in computer science domains may be substituted for a formal degree. This includes a documented record of progressively sophisticated learning, applied experience, certification programs, workshop participation, internships, project management certifications and/or experience or applied experiences in complex IT environments. Successful experience providing deep level support for technology users is necessary, as is a demonstrated ability to meet user needs in a courteous, efficient, accepting and timely manner. Experience in providing training and interactive communication to technology users is important. Currency of learning and continuing professional development are foundational requirements. Certifications and licensure should correspond to technologies and processes currently in use by Bend-La Pine Schools. That information is available by request. CERTIFICATION AND LICENSING: The statements herein reflect general details as necessary to describe the principle functions of the job, the level of knowledge and skills typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work and physical requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work or otherwise to balance the workload.