ITE - Chapter 11
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This chapter of the IT Essentials PC Hardware and Software 4.1 instructional resource provides an overview of advanced personal computer technician jobs and safe lab procedures. It describes situations requiring computer component replacement and teaches how to upgrade, configure, troubleshoot and perform preventative maintenance on personal computer components and peripherals. The chapter objectives and activities, new terms, and changes from the previous version are outlined.
ITE - Chapter 11
- 1. IT Essentials PC Hardware and Software 4.1 Instructional Resource Chapter 11: Advanced Personal Computers Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 1
- 2. Chapter 11: Objectives Give an overview of field, remote, and bench technician jobs. Explain safe lab procedures and tool use. Describe situations requiring replacement of computer components. Upgrade and configure personal computer components and peripherals. Identify and apply common preventive maintenance techniques for personal computer components. Troubleshoot computer components and peripherals. Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 2
- 3. Chapter 11: Critical Concepts What is this chapter about and why is it important? Replacing computer parts is commonplace in a technician’s job. Learning how to safely replace parts and find suitable replacement parts is essential. Various computers may have different locations for hard drives or where specific adapters are installed, but the concepts are the same. Practicing on outdated parts is not a problem because the key to success is practice. With practice comes a sense of capability and confidence. Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 3
- 4. Chapter 11: Activities What activities are associated with this chapter? 11.1 Worksheet: Job Opportunities 11.2.2 Lab: Using a Multimeter and a Power Supply Tester 11.2.2 Lab: Testing UTP Cables Using a Loopback Plug and a Cable Meter 11.3.7 Worksheet: Research Computer Components 11.4.1 Lab: Install a NIC in Windows XP 11.4.1 Optional Lab: Install a NIC in Windows Vista 11.4.3 Lab: Install Additional RAM in Windows XP 11.4.3 Optional Lab: Install Additional RAM in Windows Vista 11.4.4 Lab: BIOS File Search Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 4
- 5. Chapter 11: Activities (continued) What activities are associated with this chapter? 11.4.5 Lab: Install, Configure, and Partition a Second Hard Drive in Windows XP 11.4.5 Optional Lab: Install, Configure, and Partition a Second Hard Drive in Windows Vista 11.6.3 Lab: Repair Boot Problem 11.6.3 Lab: Remote Technician: Repair Boot Problem 11.6.3 Lab: Troubleshooting Hardware Problems in Windows XP 11.6.3 Optional Lab: Troubleshooting Hardware Problems in Windows Vista Chapter 11 Quiz Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 5
- 6. Chapter 11: New Terms What terms are introduced in this chapter? antistatic bag 11.2.2 antistatic mat 11.4.3 antistatic wrist strap 11.4.3 cable 11.5.3 chip 11.3.3 Complementary Metal Oxide semiconductor (CMOS) 11.4.1 compressed air 11.2.2 drive bay 11.4.5 driver 11.4.6 fault tolerance 11.4.5 Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 6
- 7. Chapter 11: New Terms (continued) What terms are introduced in this chapter? flash memory 11.4.4 jumper 11.4.1 loopback plug 11.2.3 needle-nose pliers 11.2.2 Phillips-head screwdriver 11.2.2 power button 11.6.2 power cable 11.6.2 Power-On Self-Test (POST) 11.4.4 preventive maintenance 11.5 removable drive 11.3.6 Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 7
- 8. Chapter 11: New Terms (continued) What terms are introduced in this chapter? socket 11.3.2 torx screwdriver 11.2.2 troubleshooting 11.6 tweezers 11.2.2 video adapter 11.3.2 voltage (V) 11.3.3 wire cutters 11.2.2 Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 8
- 9. Chapter 11: Changes What has changed from the previous version (4.0) of ITEPC? Page 11.2.2 Review names, purposes, characteristics, and safe and appropriate use of tools • Multimeter • Power supply tester • Specialty hardware/tools • Cable tester • Loopback plug • Extension magnet Page 11.3.1 Select a case and power supply • Wattages and capacity • Connector types and quantity • Output voltages Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 9
- 10. Chapter 11: Changes (continued) What has changed from the previous version (4.0) of ITEPC? Page 11.3.2 Select a motherboard • Bus speeds • Chipsets • Socket types • Expansion slots Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 10
- 11. Chapter 11: Changes (continued) What has changed from the previous version (4.0) of ITEPC? Page 11.3.3 Select the CPU and heat sink/fan assembly • Socket type • 32-bit vs. 64-bit • Speed • Number of cores • Cache • Front side bus • Power consumption • CPU fans • Case fans Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 11
- 12. Chapter 11: Changes (continued) What has changed from the previous version (4.0) of ITEPC? Page 11.3.5 Select adapter cards • Graphics cards • Sound cards • Storage controllers •RAID cards (RAID array – levels 0,1,5) •eSATA cards • I/O cards •FireWire •USB •Parallel •Serial • NICs •Wired •Wireless • Capture cards •TV Presentation_ID •Video © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 12
- 13. Chapter 11: Changes (continued) What has changed from the previous version (4.0) of ITEPC? Page 11.3.6 Select storage devices and hard drives • Floppy Disk Drive • Media Readers • Hard Drives •PATA •SATA •SCSI • Solid State Drives • Optical drives •CD •DVD •Blu-ray • External • eSATA Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 13
- 14. Chapter 11: Changes (continued) What has changed from the previous version (4.0) of ITEPC? Page 11.4.1 Upgrade and configure a motherboard • CPU Installation • Jumper Settings • CMOS Battery Installation • Advanced BIOS Settings • Expansion Slots • Front Panel Connectors • BIOS Updates • I/O Shield Page 11.4.2 Upgrade and configure a CPU and a heat sink/fan assembly • Socket Types • CPU Fans • Case Fans Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 14
- 15. Chapter 11: Changes (continued) What has changed from the previous version (4.0) of ITEPC? Page 11.4.3 Upgrade and configure RAM • Adding RAM in Windows Vista Page 11.4.5 Upgrade and configure storage devices and hard drives • HDD •SATA •RAID • Media reader Page 11.6.1 Review the troubleshooting process • Identify the Problem • Establish a Theory of Probable Causes • Determine an Exact Cause • Implement a Solution • Verify Solution and Full System Functionality • Document Findings Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 15
- 16. Chapter 11: Changes (continued) What has changed from the previous version (4.0) of ITEPC? Page 11.6.2 Identify common problems and solutions • Storage Device Problems •The computer does not recognize a storage device •The FDD will not read media •The computer will not eject an optical disc •The media reader cannot read an SD card • Motherboard and Internal Component Problems •The computer clock no longer keeps the correct time •The USB flash drive connection is slow •Following BIOS firmware update, the computer will not start •Following boot up, the computer displays incorrect CPU information •The HDD LED does not display •The integrated NIC does not work •There is no display after installation of a PCIe video card •There is no sound after installation of a sound card Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 16
- 17. Chapter 11: Changes (continued) What has changed from the previous version (4.0) of ITEPC? Page 11.6.2 Identify common problems and solutions • Power Supply Problems –The computer will not turn on –The computer reboots, shuts down unexpectedly, or has a burning smell • CPU Problems –The computer will not boot , locks up, or displays error messages or the BSOD –CPU fan makes an unusual noise –Upgrading the CPU or OS causes the computer to run slower –32-bit devices do not work on a 64-bit computer –The computer does not recognize new RAM or CPU Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 17
- 18. Chapter 11: Classroom Management Have the students research a replacement power supply of equal wattage and with the appropriate power connectors. Provide copies of motherboard documentation to the students. Have the students research the type of memory and the maximum amount of memory that can be supported by that motherboard. Most of the time spent on memory upgrade is in the planning, selection, and purchasing of memory. Have the students determine what to purchase if a computer with 256K of memory needs to be upgraded to 2GB. Provide extra hard drives to the students. Have the students install a second hard drive and then partition both drives with different sizes and types of partitions. Demonstrate flashing the BIOS of lab computers, even if the BIOS is up to date, so the students see the process. Use an older motherboard to demonstrate the removal and installation of a CPU. Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 18
- 19. Chapter 11: Teaching Analogies Upgrading a computer is like replacing a part on your car. You must obtain a part that is compatible with your system. Compatibility is very important for the memory, CPU, and power supply of a computer. Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 19
- 20. Chapter 11: Suggested Class Discussions What are the different types of certification? How do you prepare and register for a certification exam? How can you determine if a processor is compatible with a motherboard? How can you determine if a particular type and amount of memory is compatible with a motherboard? What are some reasons to implement different levels of RAID? Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 20
- 21. Chapter 11: Best Practices Obtain old hard drives from technicians or computer stores. Even if they are low capacity, they can be used to demonstrate the concepts of partitioning and formatting. Install two video adapters and configure dual monitors. This is a common implementation in many work environments. Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 21
- 22. Chapter 11: Outside Reading CompTIA Certification Website http://www.comptia.org/certifications Cisco Networking Academy Website NetAcad ITE Forum Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 22
- 23. Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 23
- 24. Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 24