ITE - Chapter 12
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This chapter discusses advanced operating systems topics, including selecting, installing, configuring, optimizing, upgrading, and troubleshooting operating systems. It focuses on Windows 2000 Professional, Windows XP, and Windows Vista. The chapter objectives are presented, along with critical concepts, activities, new terms, and changes from the previous version. Activities include advanced installation, partitioning, customization, scheduling tasks, restoring, and troubleshooting labs for Windows XP and Vista.
ITE - Chapter 12
- 1. IT Essentials PC Hardware and Software 4.1 Instructional Resource Chapter 12: Advanced Operating Systems Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 1
- 2. Chapter 12: Objectives Select the appropriate operating system based on customer needs. Install, configure, and optimize an operating system. Describe how to upgrade operating systems. Describe preventive maintenance procedures for operating systems. Troubleshoot operating systems. Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 2
- 3. Chapter 12: Critical Concepts What is this chapter about and why is it important? This chapter dives into the more intricate operations and functions of the operating system. On the new certification, Windows 2000 Professional, Windows XP, and Windows Vista are covered. Another challenge is that Windows 7 is being deployed in the corporate environment. Computer boot problems, determining which operating system is the best to install based on the customer’s needs, reloading the operating system, customizing the operating system, and tweaking the operating system for optimum performance are all part of teaching advanced operating systems. Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 3
- 4. Chapter 12: Activities What activities are associated with this chapter? 12.2.2 Lab: Advanced Installation of Windows XP 12.2.2 Optional Lab: Advanced Installation of Windows Vista 12.2.3 Lab: Create a Partition in Windows XP 12.2.3 Optional Lab: Create a Partition in Windows Vista 12.2.4 Lab: Customize Settings in Windows XP 12.2.4 Optional Lab: Customize Settings in Windows Vista 12.2.5 Optional Lab: Install an Alternate Browser 12.4.1Lab: Schedule Task Using GUI and “at” Command in Windows XP 12.4.1 Optional Lab: Schedule Task Using GUI and “at” Command in Windows Vista Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 4
- 5. Chapter 12: Activities (continued) What activities are associated with this chapter? 12.4.2 Lab: Restore Points in Windows XP 12.4.2 Optional Lab: Restore Points in Windows Vista 12.5.3 Lab: Fix Operating System Problem 12.5.3 Lab: Remote Technician: Fix an Operating System Problem 12.5.3 Lab: Troubleshooting Operating System Problems in Windows XP 12.5.3 Optional Lab: Troubleshooting Operating System Problems in Windows Vista Chapter 12 Quiz Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 5
- 6. Chapter 12: New Terms What terms are introduced in this chapter? American Standard Code for Information Interchange (ASCII ) 12.2.6 answer file 12.2.2 C: drive 12.2.3 CHKDSK 12.2.4 cookie 12.2.5 default installation 12.2.2 disk management 12.2.3 Disk Operating System (DOS) 12.5.2 drive letter 12.2.3 format 12.2.9 Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 6
- 7. Chapter 12: New Terms What terms are introduced in this chapter? icon 12.2.4 installation CD 12.2 Master Boot Record (MBR) 12.5.2 MSCONFIG 12.2.9 Multipurpose Internet Mail Extensions (MIME) 12.2.6 Network Operating System (NOS ) 12.1.2 network server 12.1.2 NT Loader (NTLDR) 12.5.2 primary partition 12.2.3 registry 12.4.2 Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 7
- 8. Chapter 12: New Terms What terms are introduced in this chapter? Remote Installation Services (RIS) 12.2.2 resolution 12.2.7 restore point 12.4.2 Simple Mail Transfer Protocol (SMTP) 12.2.6 System Restore 12.2.4 Task Manager 12.2.4 unattended installation 12.2.2 virtual memory 12.2.4 Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 8
- 9. Chapter 12: Changes What has changed from the previous version (4.0) of ITEPC? Page 12.1.3 Windows OS directory structures • User file locations • System file locations • Fonts • Temporary Files • Program Files • Offline fFles and Folders Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 9
- 10. Chapter 12: Changes (continued) What has changed from the previous version (4.0) of ITEPC? Page 12.2.3 Create, view, and manage disks, directories, and files • Disk Structure •Active, primary, extended, and logical partitions •Mount points •Mounting a drive • FAT32 and NTFS • Drive Status •Foreign •Healthy •Initializing •Missing •Not Initialized •Online •Online (Errors) •Offline •Unreadable Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 10
- 11. Chapter 12: Changes (continued) What has changed from the previous version (4.0) of ITEPC? Page 12.2.4 Identify procedures and utilities that are used to optimize the performance of operating systems • Hard drive management tools •Disk Error-Checking Tool •Disk Defragmenter • System Information • Remote Desktop •Remote Assistance • Administrative tools •Event Viewer •Computer Management •Services •Performance Monitor Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 11
- 12. Chapter 12: Changes (continued) What has changed from the previous version (4.0) of ITEPC? Page 12.2.4 Identify procedures and utilities that are used to optimize the performance of operating systems (continued) • Device Manager •Enable •Disable •Warnings •Indicators • Task Manager •Process list •Resource usage •Process priority •Termination • System Monitor • Regional and Language Options Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 12
- 13. Chapter 12: Changes (continued) What has changed from the previous version (4.0) of ITEPC? Page 12.2.9 Windows CLI commands • MSCONFIG • DIR • CHKDSK • EDIT • COPY • XCOPY • FORMAT • HELP • SFC • MD / CD / RD Page 12.4.1 Schedule automatic tasks and updates • CLI Scheduled Tasks • Windows Automatic Updates Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 13
- 14. Chapter 12: Changes (continued) What has changed from the previous version (4.0) of ITEPC? Page 12.4.2 Set restore points • System Restore utility Page 12.5.1 Review the troubleshooting process • Identify the Problem • Establish a Theory of Probable Causes • Determine an Exact Cause • Implement a Solution • Verify Solution and Full System Functionality • Document Findings Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 14
- 15. Chapter 12: Changes (continued) What has changed from the previous version (4.0) of ITEPC? Page 12.5.2 Identify common problems and solutions • Boot Error Messages and Conditions •The computer displays an Invalid Boot Disk error •The computer displays an Inaccessible Boot Device error •The computer displays a Missing NTLDR error • Operational problems •A service fails to start •A device fails to start •The computer continually restarts •The computer displays a BSOD error •The computer locks up •An application fails to install, start, or load Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 15
- 16. Chapter 12: Changes (continued) What has changed from the previous version (4.0) of ITEPC? Page 12.5.2 Identify common problems and solutions. • Error Messages and Conditions •System Performance and Optimization •Aero does not run •The search feature takes a long time •The UAC no longer works •The sidebar is empty •The computer is running slowly Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 16
- 17. Chapter 12: Classroom Management Provide the students with as much hands-on experience as possible with the computers so that they become familiar with the operating system tools, boot menus, control panels, and command-line tools. If a lab demonstrates a GUI tool, have the students research and bring up the same tool using a command from a prompt. Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 17
- 18. Chapter 12: Teaching Analogies All parts of the computer must work together for efficient production. A desk is like RAM. The person at the desk is like the CPU. The filing cabinet is like the hard drive. When working at a desk, a person uses the papers and information on the desk to do the task at hand. When more information is needed, the person looks inside the filing cabinet to retrieve information and bring it to the desk where it is used. Upgrading your RAM is like making the desk space bigger, and upgrading the hard drive is similar to getting a bigger filing cabinet. A computer with a dual operating system is like having two cars to drive. However, you can only use one at a time. Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 18
- 19. Chapter 12: Suggested Class Discussions Why are command-line utilities important for technicians to use with deployments and troubleshooting? What are the situations in which a dual-boot operating system would most likely be used? What are some methods for deploying a corporate operating system and applications image? What are some methods for deploying corporate updates? Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 19
- 20. Chapter 12: Best Practices Have the students create at least one partition as FAT or FAT32 and save a file to the partition. Students should use the convert.exe command from a prompt to convert the partition with the file intact. On a flat panel monitor, demonstrate different resolutions and how the concept of native resolution is important on laptops and flat panel monitors. Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 20
- 21. Chapter 12: Outside Reading Microsoft Windows http://www.microsoft.com/windows/default.aspx Apple OS X http://www.apple.com/macosx/ Linux http://www.linux.com/ Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 21
- 22. Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 22
- 23. Presentation_ID © 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 23