ITGS Project - Criterion F - Feedback from Client
Download as PPTX, PDF1 like14,458 views
The document outlines the objectives and preparation for conducting a final client interview regarding an internal assessment project. It emphasizes the importance of open-ended questions for gathering detailed client feedback on the project's success and areas for improvement. Additionally, it provides guidelines for documenting the interview, including required formats and sections to include.
ITGS Project - Criterion F - Feedback from Client
- 1. ITGS Internal Assessment Project Feedback from Client
- 2. Downloaded from www.itgstextbook.com Creative Commons BY-NC 4.0 Objectives for Today • Prepare to perform final client interview
- 3. Downloaded from www.itgstextbook.com Creative Commons BY-NC 4.0
- 4. Downloaded from www.itgstextbook.com Creative Commons BY-NC 4.0 Criterion F Feedback from client – An interview with your client – Focus on client’s assessment of your project – Focus on your original goals and specific performance criteria (Criterion B) – Good idea to video record the interview for future reference and as evidence
- 5. Downloaded from www.itgstextbook.com Creative Commons BY-NC 4.0 Open and Closed Questions Your interview needs to provide you with enough detail to evaluate your project and its success. Which is better: Closed question: “Do you like the new system?” “Yes.” Open question: “What do you think are the strengths of the new system?” “One of the main strengths is…..”
- 6. Downloaded from www.itgstextbook.com Creative Commons BY-NC 4.0 Interview Preparation • Write 6-8 questions to find out about: – The client’s opinion of your solution – Your ability to meet the client’s needs as outlined earlier in your project – The strengths of your solution – Possible improvements that could be made
- 7. Downloaded from www.itgstextbook.com Creative Commons BY-NC 4.0 Next Steps • Perform and record your interview using the questions provided. • Create a write up of the interview in the Crit_F_Feedback_from_client.rtf document • The transcript should include a header including the interview date, location, interviewer and interviewee All ITGS project work must use the forms provided. Do not change the file names or the file format!