ITpreneurs’ DevOps Portfolio- Professionalizing DevOps Skills

ITpreneurs’
DevOps
Portfolio
Professionalizing DevOps Skills

Copyright © 2017 ITpreneurs. All rights reserved. l 2
It’s
DevOps!
It’s
DevOps!
It’s
DevOps!
It’s
DevOps!
“DevOps is
development
and operations
collaboration”
“DevOps is
using
automation”
“DevOps is
small
deployments”
“DevOps is
treating
infrastructure”
“DevOps is
feature
switches”
“Kanban for
Ops”
DevOps is Many Things to Many People...

DevOps is a CULTURAL and
OPERATIONAL model that fosters
COLLABORATION to ENABLE
high-performance IT to ACHIEVE
business goals.

Source: puppet.com / 2016 state of DevOps report
200x
More
frequent
deployments
over peers
2,555x
Faster lead
time over
peers
3x
Lower
failure rate
24x
Faster mean
time to
recover
29%
More time
spent on
new things
Organizations are adopting DevOps Because it Delivers Value

DevOps
ITIL
And as there is Value, Adoption of
DevOps in Organizations is Increasing

The Skills Required for DevOps are Different from the
Skills Organizations Possess Today

To succeed in DevOps, organizations require
T-shaped professionals
Cross functional skills
Deep knowledge
and understanding
of their domain
Professionals with a broad
set of skills who can take
on multiple roles

Who are excited to work in a cross functional
team and take on end-end responsibilities
Engineer Tester Sysadmin

Professionals who are keen to learn fast in a
rapidly moving environment
Coding, Automation tools,
Scripting, Understanding
the customer, Scale
Collaboration and
involvement in all areas
from design to operations
New releases of tools
multiple times a year.
Knowledge of the
end-end process
Behavior
Skills
Knowledge

“The ITpreneurs DevOps portfolio is
designed to support the transformational
process individuals, teams, and
organizations experience”

Sees the bigger picture, addresses larger problems
that support the organization
From Novice to Expert - ITpreneurs offers a broad and growth oriented
DevOps portfolio
Understanding of principles, terminology and
vocabulary
Ability to weather DevOps problems and find solutions
to these challenges
are able to craft their own strategy based on intuition
Ability to absorb advice based on context
Professional
Novice
Expert

A portfolio that also recognizes the linkages
between DevOps and other domains
Lean and Agile methods are
enablers of DevOps and help
IT organizations to cut waste,
shorten the time to market, and
increase value to the business.
Agile
DevOps
Lean
ITIL

ITpreneurs DevOps portfolio is built around
the following programs
At the heart of the ITpreneurs
portfolio.
DASA builds skills and knowledge
relevant for any devops
professional, team, and
organization
As ITIL is core to any
operations professional,
ITpreneurs supports
professionals with this core
body of knowledge
The DevOps ITSM course
provides the bridge
between ITSM and
DevOps
Lean IT provides the
capabilities required
to continuously
improve and reduce
waste
Cloud is also an
enabler of DevOps,
and ITpreneurs
supports the Cloud
Credential Council

Featured product - DASA DevOps
Fundamentals classroom
DEMO
● DevOps training is the starting point for an
organization going on the DevOps journey.
Improved workflows and faster deployment starts
with a core understanding of DevOps
fundamental concepts by anyone involved in an
agile and/or DevOps team
● Intense and practical 3 day classroom training
program
● ITpreneurs provides printable courseware
licenses, ebooks or printed books.
● Instructors benefit from extensive Train the
Trainer programs, and comprehensive ‘instructor
packages’ with relevant guidance on how to
deliver this course.

Featured product - DASA DevOps
Fundamentals eLearning
DEMO
● The DevOps Fundamentals eLearning
course is a core building block for any
organization who wants to adopt
DevOps practices and train a large
group of people quickly and effectively
● 24 hours of self-paced online learning
● Accessible on mobile, tablet, computer
● Fun and engaging learning, with
quizzes, exercises, interactive learning
elements
● Audio and narration available
depending on your choice of learning
● Created by DevOps experts who also
appear on videos throughout this
course

Featured product - DASA DevOps Practitioner
classroom
DEMO
● DevOps Practitioners demonstrate mastery
of the skills required to operate successfully
in a DevOps team
● A practical 2-day training program that is
relevant for anyone who contributes to and
takes responsibilities within a DevOps team.
● During the course the core skills necessary
for DevOps professionals Courage,
Leadership, Teambuilding, Continuous
Improvement are discussed in great detail
● The Practitioner course builds on the core
terminology and concepts provided in the
DevOps Fundamentals program

Featured product - DevOps and ITSM course
DEMO
● You know ITSM and are interested in
better understanding DevOPs. This 1-
day program focuses on sharing the
essential knowledge of DevOps and
positions it against familiar ITSM
concepts.
● Presentations and intense case studies
help to better understand the impact of
DevOps concepts
● During this course several example
journeys are explained helping the
audience become more familiar with
DevOps transformation initiatives
DevOps and
ITSM (ITIL®)
DevOps Journey
Examples
DevOps
ITSM
Contribution of
ITIL® and DevOps
Introduction to
DASA

Introducing the DevOps Agile
Skills Association at the heart of
the ITpreneurs DevOps portfolio
supporting organizations in the ultimate search for flow
in the delivery of IT services

About the DevOps Agile Skills Association
(DASA)
DASA is an independent and open
association supporting the development
of high-performance IT organizations
through agile DevOps initiatives. DASA
offers thought leadership as well as
practical guidance for competence
development for professionals and
organizations.

Copyright © 2016 ITpreneurs. All rights reserved.
Independent and Open, as every forerunner is invited to
participate in the development of quality DevOps
certification programs
1. Industry experts participated in
a working group to design DASA
syllabi
2. Creating a certification outline, is a matter of prioritizing
and many heart to heart discussions to come to a best in
class professional certification
3. The end-result now touches
thousands and thousands of people
who get certified every year in DASA
certifications

DASA is an open and member oriented association that
supports DevOps skill development

The following six principles sketch the core ingredients
defined by DASA for organizations to operate effectively
in a DevOps environment

The DASA competence framework helps individuals,
team, and organizations develop relevant skills
1- Novice / 2- Competent / 3- Proficient / 4 - Expert / 5 - Master
Knowledge
Areas
Skill Areas
Courage
Teambuilding
DevOps Leadership
Continuous improvement
Business Value Optimization
Business Analysis
Architecture & Design
Programming
Continuous Delivery
Test Specification
Infrastructure Engineering
Security, Risk & Compliance
Knowledge Areas Skills Areas
23

There are 4 DevOps identified skill areas
Courage Evangelism, coaching, self-confidence, proactivity, reflection, trust, open discussions, experimentation,
fail fast, courage to change
Teambuilding Understand the other’s point of view, collaboration, mutual accountability, common purpose, ability to
integrally support the service/product
DevOps Leadership Facilitating teams to high performance, humility, transparency, Service lifecycle mindset, Stakeholder
management
Continuous improvement Today we do our work better than yesterday, kaizen mindset, quality at the source, first time right,
knowledge-sharing, adaptiveness

And these skills are supported by 8 knowledge
areas
Business Value Optimization Use of the IT service in real life, including direct feedback loop of user comments to team, service level
management, definition of done, business activity/performance monitoring, business case management
Business Analysis Functional requirements, non-functional requirements, longer term development of business process
(based on translation of market developments), data analysis, refinement
Architecture & Design Ensuring fit between developments and current situation, overall service design, patterns & styles
Programming Software engineering mastery, everything as code, data management
Continuous Delivery Automated testing, deployment and release management, configuration management, version control,
cloud, containerization, feature-driven delivery
Test Specification Design of test cases, test concepts,
Infrastructure Engineering Technical monitoring, performance management (e.g load balancing etc.), capacity and availability
management, reliability engineering, cloud, containerization
Security, Risk & Compliance Security, service continuity planning

The DASA Qualification program
DevOps: Fundamentals
DevOps Specialization:
Specify and Verify
Devops Specialization:
Enable and Scale
DevOps Specialization:
Create and Deliver
DevOps: Practitioner
Novice
Master
Competent
Proficient
Expert
5
Master
2
Competent
3
Proficient
4
Expert
1
Novice
3 days
2 days
2 days 3 days2 days

DevOps Fundamentals Builds the Essential
Knowledge Required to start a DevOps Journey
DASA DevOps Fundamentals provides an
extensive introduction to the core agile
DevOps principles covering the essential
knowledge and skill competences that have
been defined by DASA.
The ITpreneurs DevOps Fundamentals
course is a practical and hands-on 3-day
training program that builds an
understanding of all 12 areas of the DASA
competence model.
Programming
Business value
Optimization
Business
Analysis
Test
Specification
Continuous
Delivery
Security, Risk,
Compliance
Infrastructure
Engineering
Architecture
and Design
Courage
Teambuilding
Continuous
Improvement
DevOps
Leadership

Entry Points into DevOps Fundamentals
DASA DevOps
Fundamentals
Starting point for everyone in a
DevOps Journey
● Provides core DevOPs
vocabulary
● Understand DevOps
Principles
ITIL Foundation
Experience in IT Service
Management
● Service management
professionals
ITSM DevOps
Course
Understanding key aspects of a
cloud enabled environment
● Starting point in a digital
transformation initiative
Optional route
Lean IT Foundation
Cloud Technology
Associate
Building the
bridge between
DevOps and
ITSM
Entering DevOps from a process
optimization and improvement
aspect
● Lean principles help to
create optimal value
streams
Agile/Scrum
Experience in Software
Development
● Coders / engineers /
testers

The DevOps Practitioner Qualification Demonstrates
Mastery of the Skills Necessary to Operate Successfully
in any DevOps Team
Practitioner builds on the Fundamentals
certification which provides the core vocabulary and
understanding of DevOps principles. With this core
set of knowledge in hand, the DevOps Practitioner
certification allows professionals to demonstrate
their leadership skills, the ability to act with
courage, improve themselves every day, and work
in concert with their peers.
DevOps Practitioner is for those craftsmen who
want to demonstrate mastery of their art.
Programming
Business value
Optimization
Business
Analysis
Test
Specification
Continuous
Delivery
Security,
Risk,
Compliance
Infrastructure
Engineering
Architectu
re and
Design
Courage
Teambuilding
Continuous
Improvement
DevOps
Leadership

DevOps Practitioner - the Next Step After
Fundamentals
DASA DevOps
Fundamentals
DASA DevOps
Practitioner
Starting point for everyone in a
DevOps Journey
● Provides core DevOPs
vocabulary
● Understand DevOps
Principles
Demonstrate mastery of the skills
required to operate successfully
in a team
● Act with courage
● Operate as a team
● Improve every day
● Demonstrate leadership
DASA DevOps
Create and
Deliver
DASA DevOps
Enable and Scale
DASA DevOps
Specify and Verify
Mastery of
development and
deployment
Mastery of scaling
teams and
organizations
Mastery of
architecting and
designing DevOps
solutions

Coming Later this Year
DASA DevOps:Specify
and Verify
Focus on creating user
stories, backlog,
requirements for
developments, test
planning
DASA DevOps:Enable
and Scale
Focus on scaling DevOps
initiatives. Designed for
coaches and leaders who
need to mature and scale
organizations
DASA DevOps:Create
and Deliver
Focus on automation,
automation, automation

“The Cloud Credential Council, and Lean
IT Association provide relevant
complementary training programs to
DASA ”

The Lean IT Association
Lean IT Association (LITA) is a non-profit organization founded by three
Accredited Training Organizations (ATOs) - ITpreneurs, Pink
Elephant, Quint Wellington Redwood and three Examination
Institutes (EIs) - APMG, EXIN, PEOPLECERT International Ltd. To
realize its broader purpose LITA aims to provide:
An industry-standard set of Lean IT reference materials and other
resources for practitioner organizations to use;
A certification scheme aimed at practitioner organizations looking
to adopt Lean IT principles in the IT Service development and
operations department as well as professionals that want to
be certified in Lean IT on various levels.

Know
Know and
Apply
Implement
and
strategize
FoundationPractitionerAdvanced
Lean IT Foundation
● IT consultant
● Process manager
● (devops) engineer
● operations manager
● system administrator
● network administrator
● project manager
● business manager
● program manager
● database administrator
● change manager
● Continuous improvement
ITpreneurs Lean IT Portfolio
● release manager
● technical support staff
● configuration manager
● availability manager
● business continuity manager
● service owner
● service level manager
● service manager
● IT manager
● IT quality manager
Lean IT Coach
Lean IT KaizenLean IT Leadership
● IT consultants
● Value stream
owner
● Process owner
● Enterprise
architect
● Program
managers
● Service owners ● Mid-level manager
● team members
tasked with Lean IT
activities
● Practice leads
● Advocate of lean
principles

CCC - Cloud Credential Council
The CCC is independent and vendor neutral, with
membership that includes user organizations, vendors,
professional associations and international certification
bodies. The CCC has developed a professional
certification program for cloud and Big Data.
The Gold Standard for Cloud
Practitioners. Practice led teaching in
Cloud Computing.
Internationally recognized course
syllabi developed in consultation with
leading technology vendors.
Courses authored and maintained by
experienced, practice led, experts.

The CCC Qualification portfolio

ITpreneurs’ DevOps Portfolio- Professionalizing DevOps Skills

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