Ivr banking solution
- 1. IVR Banking Solution: How IVR is Leveraging the Banking Sector
- 2. What is IVR Solution • IVR (Interactive Voice Response), one of the most effective technologies that can help a bank to automate its interactions with its existing or potential customers. Simple, yet a powerful and efficient solution that can help banks to seamlessly communicate and manage the high volume of calls everyday that are for common sales enquiries, customer service, collections, support etc to list a few. IVR can smartly & easily automate the process, save time, reduce cost and save the customer agents from high volumes of calls.
- 3. IVR Solution and Technology in Banking • With the rapid development of technology and solutions especially within the banking sector it is important to also have the right security solutions, as data protection has become the need of the hour. Banking has been the most crucial industry that relies heavily on encryption and safeguarding information, thus with the excellent advent of technology it has become imperative for businesses to incorporate the best practices to make the business successful.
- 4. IVR Banking Solution Use Cases • Report lost/ stolen/ damaged/ reissue/ block card • Send immediate fraud notifications • Product information • Loan application and loan status • Easy login for service request • Account related information & updates • Activation/ Deactivation of cards • Surveys
- 5. IVR in Rural Banking: Use Case • One of the leading banks has launched IVR for agriculturists and farmers with the aim to meet their financial needs right at their doorsteps. The main motive of this launch is that farmers will be able to reach the banks over the phone to enquire and avail of their digital banking products. They just need to dial the dedicated toll-free number and enter their unique PIN code number. The smart IVR then automatically maps the nearest branch to the farmer’s location to get the bank representative to reach out to them to address their needs. Rural banking initiatives are being taken by banks to ensure they can service them with multilingual IVR solutions to speak with the customers in the preferred language of their choice.