IVR BOX features
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The document outlines IVRBox, a cloud-based telephony solution with features for call routing, conferencing, voicemail, and call tracking. It emphasizes benefits for restaurants, such as never missing incoming calls, simplifying order-taking, and enhancing marketing through promotions during calls. Additionally, it discusses the advantages of IVR for lead routing, payment processing, appointment reminders, and customer surveys.
IVR BOX features
- 1. Ivrbox- Complete Telephony Solution Smart Receptionist Cloud Based Intelligent Customized Communication Solution. Track, Route, Analyze and Maintain Every Subscriber/Calls
- 3. Features: Call Routing AD hoc Conferencing Call Forwarding Call Waiting Call Waiting / Caller ID Permanent Block / Unblock Do Not disturb Uniform Call Distribution UAE Local Number Toll Free Number Single Access Number Missed Calls Alerts Voice mail Voice Mail email & SMS Notification Mobile App Text to Speech Call Recording Smart Call Tracking Sequential, Uniform and Simultaneous Routing Push Reports Live Dashboard Performance Reports Multi User Login & Roll Based Access Call Logs Multiple Access line Multiple Simultaneous Calls Conference Management API Integration CRM Integration Fully Customizable Solutions
- 7. Example Of How IVR works
- 8. IVR For Restaurants (Case Scenario) So what all an IVR can do? It offers one single number for all the restaurant chains which makes it easier for customers to remember it. The biggest advantage of using IVR system is it never misses any incoming call. With IVR, the management can trace all the incoming calls for up to a month along with recordings. IVR system in can also take orders from clients in both manually and online ways. It also helps in book table in advance in a totally automated way. For making promotional calls to customer, It also auto-built the list of loyal customers who have been ordering and taking services from the restaurant continuously.
- 9. Benefits of IVR 1. Lead Routing -Interactive Voice Response systems are quickly becoming an entirely new channel that can support your restaurant sales operations and accelerate lead conversion efforts. 2. Marketing Promotions- Your customer’s IVR experience is no different than any other interaction with your brand. Proactive marketers know that when inbound calls occur, it’s a prime opportunity to inject your brand values, introduce a special offer, or deliver a custom marketing message, while routing them to their requested destination 3. Payment Processing-One of the more popular and convenient uses of IVR is to let customers conduct simple transactions, like paying bills or updating account information 4. Appointment Reminders-When scheduling a customer appointment, be sure to ask your customers for their phone number so you can send a reminder using IVR technology. Automated reminders of restaurant reservations 5. Surveys-Surveys are a fantastic way to garner immediate feedback from your customers and make informed business decisions based on customer input.
- 12. Ayaz Ahmed Business Development Executive Mobile : 0558304998 Mobile : 0563853835 (What’s App) Tel : +971 4255 0041 Email : ayaz@aritllc.ae