The 9 big issues of shared services and outsourcing: research insights from ACCA
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The document discusses the significance of shared services and outsourcing (SSO) in professional accounting, highlighting its irreversible adoption and various approaches to finance transformation. Key insights include the importance of cost, change management, provider differentiation, and the critical role of retained functions in ensuring successful transformation. It also notes the misalignment in buyer-provider relationships and emphasizes that service delivery does not always equate to customer satisfaction.
The 9 big issues of shared services and outsourcing: research insights from ACCA
- 2. Hello. The global body for professional accountants
- 3. 9 insights on shared services and outsourcing. The global body for professional accountants
- 4. An honest conversation. The global body for professional accountants
- 5. 1. There is no turning back from shared services and outsourcing. “It is an idea whose time has come” Peter Moller, Partner, Deloitte Consulting The global body for professional accountants
- 6. “Shared services and outsourcing is supporting a wide range of business objectives from the quick wins to the game changers” Claudio Altini, Director, Sourcing Advisory, KPMG 2. Different approaches to finance transformation are evident. The global body for professional accountants
- 7. 3. Transformation ambition and sourcing strategy are linked. “We see an entirely new hybrid organisation emerging with innovation and end to end integration” Austen McDonach, F&A Leader, Europe, IBM Global Process Services The global body for professional accountants
- 8. “Going in clients think they are saving cost but losing control. They get the cost advantage, but then start to realise that quality is rising” Chris Stancombe, Global Head of Finance and Accounting Outsourcing, CapGemini 4. Cost remains the starting point. The global body for professional accountants
- 9. 5. Leaders differentiate between provider capability. “The main reason we selected our provider was the flexibility and ability to create business solutions to suit our organisation” Joanna Reynolds, Global Shared Service Lead, Marsh and Mclennan The global body for professional accountants
- 10. “The hardest part is the change management. People don‟t know what they don‟t know. And its never easy to take people on this journey” Graham Russell, Director of BPO, WPP Group 6. Transformation success rests on change management. The global body for professional accountants
- 11. 7. Retained function is critical, but it has been missed. “Its difficult to conceive you can get a F&A operation to the right level of efficiency and effectiveness without consideration for the retained function” Anoop Sagoo, Senior Executive, BPO, Accenture The global body for professional accountants
- 12. “For Pearson, „cultural fit‟ and „tough love‟ were buying values in our partner selection” John Ashworth, Head of Finance Transformation, Pearson 8. Buyer – provider relationships are misaligned. The global body for professional accountants
- 13. 9. Service and service delivery. “Green SLA‟s across the board do not necessarily mean you are a happy customer” Pascal Henssen, Senior VP and CEO Europe, Genpact The global body for professional accountants
- 14. Quick recap! 1. There is no turning back from SSO 2. Different approaches to transformation 3. Transformation ambition drives sourcing strategy 4. Cost remains the starting point. 5. Leaders see differences in providers 6. Transformation success rests on change management 7. Retained function is critical…but its missed 8. Buyer – provider relationships misaligned 9. Service and service delivery The global body for professional accountants
- 15. To read the full report and to see more insights on ACCA‟s finance transformation programme: www.accaglobal.com/transformation. The global body for professional accountants
- 16. CONTACT Jamie Lyon Jamie.lyon@accaglobal.com 020 7059 5513 www.accaglobal.com The global body for professional accountants
- 17. The global body for professional accountants