Jayan - IT Manager, Project Manager, ITSM
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This document provides details about Jayan Kurian Varghese, including his contact information, 14+ years of experience in IT management roles, education background of a Master's degree, certifications in ITIL, COBIT 5, TOGAF 9.1, and PRINCE2, and history of roles at Tawazun Economic Council and Emirates National Oil Company. It describes his responsibilities managing IT operations, projects, budgets, and ensuring compliance with standards like ISO 20000 and ISO 27001. Major achievements outlined include cost reductions, process automation, and successful project implementations.
Jayan - IT Manager, Project Manager, ITSM
- 1. Jayan Kurian Varghese IT Business & Project Manager ITIL Expert, COBIT 5, TOGAF 9.1, EPM, MCTS, M_o_R, PRINCE2 Practitioner Jayan Kurian Varghese (Contact: +971555587630,+971509234470 jayankvarghese@gmail.com), Position: IT Manager Experience: 14 + Years, Education: Masters, Location: United Arab Emirates (UAE), Visa Status: UAE Residence Page 1 Employer Tawazun Economic Council, TEKNIP Previous Emirates National Oil Company (ENOC) Mobile # +971 555587630 +971 509234470 Certification ITIL Expert, COBIT 5, TOGAF 9.1, EPM, MCTS, M_o_R, PRINCE2 Practitioner Experience 14 Years Qualification Master of Computer Application (University of Madras) SUMMARY Management professional & strategist with demonstrated abilities in IT management, planning and technology implementations. Driven Business Process Automations, Streamlined IT operations and Information security. Possess a clear understanding of the industry with the distinction of instituting new practices to achieve business & project excellence by adopting best practices, automations & timely delivery without any compromise on IT Security, quality & scope. Has rich Functional and Leadership experience and proficient in Business Analysis, IT Operations, System Development and Integration, Database Protection and Tuning, IT Infrastructure Management, IT Procurement, Information Security, Business Process Automations, Change & Release Management, Enterprise Project Management, Team Management, ISO 20000, ISO 27001 standards and adopting IT Strategy aligning to the Corporate vision. Possess a flexible & detail oriented attitude and have strong analytical, problem solving & organizational abilities. Proven skills in managing teams to work towards the corporate objectives, value proposition & project success. An effective communicator with excellent team building & interpersonal skills, and motivate team in achieving organizational objectives and career success. “Awarded as Top contributor of innovative ideas. This was a business transformation initiative by ENOC Group CEO. “ CERTIFICATIONS Enterprise Project Management (Microsoft) MCP, MCITP, MCTS (Microsoft) ITIL® - V3 Expert (Peoplecert) ITIL® - Release Control & Validation (RCV) ITIL® - Operational Support & Analysis (OSA) ITIL® - Planning Protection & Optimization (PPO) ITIL® - Service Offerings & Agreements (SOA) ITIL® - Managing Across Lifecycle (MALC) TOGAF 9.1 (The Open Group) – Enterprise Architecture COBIT 5 (ISACA) – IT Governance PMP (Training) – Project Management M_o_R® - Management of Risk (Peoplecert) Foundation , Practitioner PRINCE2® - Project Management (Peoplecert) Foundation , Practitioner
- 2. Jayan Kurian Varghese IT Business & Project Manager ITIL Expert, COBIT 5, TOGAF 9.1, EPM, MCTS, M_o_R, PRINCE2 Practitioner Jayan Kurian Varghese (Contact: +971555587630,+971509234470 jayankvarghese@gmail.com), Position: IT Manager Experience: 14 + Years, Education: Masters, Location: United Arab Emirates (UAE), Visa Status: UAE Residence Page 2 MANAGEMENTPROFICIENCY IT Service Management – Accordance with ITIL (includes CMDB) Shared Services (IT Centralization, IT Decentralization) Strategy Adoption and Business Planning Employee Smart Goals in par with Department Goals Budget Development & Management, Cost containment Contract Negotiations & Management Application Design & Implementation Service Strategy, Design and Transition (Policy & Procedures) Enterprise Project Management IT Governance Information Security Disaster Recovery, Replication & Business Continuity Risk Management ISO/IEC 20000-1:2011, ISO/IEC 27001:2013 TECHNICAL PROFICIENCY DOMAIN PROFICIENCY Oil & Gas Information Technology Defense / Military Manufacturing Retail Business Bunkering and Trading Project Management Microsoft Project Professional 2007, 2010, 2013 Project Server 2007, 2010, 2013 Visio 2007, 2010, 2013 ETL Tools Database Datastage Server & PX SQL Server 2005, 2008, 2012 Clusters Development Tools C, C++, Pascal, Cobol, VB.Net, ASP.Net, ReportingTools ITSM Tools SAP BO, Crystal Reports, SQL Report Server BMC Remedy EMPLOYMENT@ TAWAZUN Role : IT Business & Project Manager Seconded to Caracal Light Ammunitions, a subsidiary of Tawazun Economic Council / EDIC as IT Business Manager to streamline IT Operations & Project Management.
- 3. Jayan Kurian Varghese IT Business & Project Manager ITIL Expert, COBIT 5, TOGAF 9.1, EPM, MCTS, M_o_R, PRINCE2 Practitioner Jayan Kurian Varghese (Contact: +971555587630,+971509234470 jayankvarghese@gmail.com), Position: IT Manager Experience: 14 + Years, Education: Masters, Location: United Arab Emirates (UAE), Visa Status: UAE Residence Page 3 Achievements: Slashed OPEX & CAPEX by 35% by negotiating pricing, contracts and licensing, while ensuring the continuation and enhancements of services Implemented Business Process Automations / Transformations by embracing apposite Enterprise solution / software with due consideration of Return on Investment (ROI) & TCO Applied Continuous Service Improvement to ensure Business Continuity Leveraged IT Service Management (ITIL Framework) with Enterprise Governance (COBIT) mechanism Minimize People dependency by documenting the Standard Operating Procedures (SOP) and ensure sharing of roles & responsibilities among respective SME’s and developing cross functional capabilities Adopted IT Strategy and Business Planning (Roadmap) In line with Corporate strategy Employee Smart Goals in line with Department Goals & Corporate Goals (effective Cascading option) Monitored Budget of development & management and done Cost containment Ensured Service Strategy, Design and Transition (Policies & Procedures) Ensured IT Projects are delivered within agreed time frame, budget and to avoid scope creep. Applied Enterprise Project Management (PMI / PRINCE2 / EPM) Accomplished ISO Certifications (ISO/IEC 20000-1:2011, ISO/IEC 27001:2013) IT Shared Services (IT Centralization, IT Decentralization, IT Service / Technical Catalog) Ensured Reliable IT Services by having High Availability and ensure Business Continuity (Disaster Recovery, Replication datacenters) Reviewed Risk Management & Information Security to minimize the organizational risk & to ensure Corporate Credibility Ensured effective Software Licensing (Legal Compliance, Licensing based on effective utilization) Ensured effective Monitoring and Control by implementing CCTV, Access control, T&A on dedicated Facilities Network Responsibilities: Effective Utilization of resources to ensure business continuity a. Application team (Business Applications, Infrastructure Applications & DBA's) b. Development team (Device Programming, web app, web service etc., MOSS) c. ERP team includes Oracle EBS, Dynamics AX, Dynamics GP Release Management Process owner Major Incident Analysis Report (MIAR), Corrective & Prevention Action(CAPA) Transformation for SIP (Service Improvement Plan) from Risk Register & CSI Initiatives Manage Microsoft Enterprise Agreements Effectively Managed Microsoft EA volume account Centralize the ERP (Dynamics, Oracle EBS) Applications Consolidation of Oracle and SQL Server databases Datacenter Consolidation Board Member of ISO (20000, 27001) Certifications, & Upcoming Surveillance Audits Implementation of ITIL Best Practices Developing Policies / Process / Procedures specific to IT Operations Processes Automation Reviews (Support Calls) with Team Members (Applications & Database) Contribution to Departmental Goals Review & Finalize Smart Goals of Teammembers Identifying, initiating and managing IT Operational Projects
- 4. Jayan Kurian Varghese IT Business & Project Manager ITIL Expert, COBIT 5, TOGAF 9.1, EPM, MCTS, M_o_R, PRINCE2 Practitioner Jayan Kurian Varghese (Contact: +971555587630,+971509234470 jayankvarghese@gmail.com), Position: IT Manager Experience: 14 + Years, Education: Masters, Location: United Arab Emirates (UAE), Visa Status: UAE Residence Page 4 Software Licensing (Microsoft, Oracle) and true up's National resource development Tawazun ITID Budgeting Case studies and Feasibility studies IT Audits (External & Internal) JD’s for Application team Minimize People dependency IT Service Catalog and respective Technical Catalog result in costing and automation Change & Release management (CAB, ECAB) SOP – Standard Operating Procedures Major Projects: Secure File sharing (SFTP) Digital rights management (ADRMS) Unified Communication Solution (Lync 2013) Service desk enhancement in line with ITIL Framework & ISO 20K Certification Unifying & Consolidating IT operations Consolidating Datacenters Mobile Device Lifecycle Management (MDM), BYOD IT Service Catalog and Costing and Charge back model HSE / EHS System (Oshens Health & Safety System) Unified Web hosting & Upgrading Tawazun SharePoint 2010 website Upgrade & Migrate SharePoint / Project Server 2010 to 2013 Isolating & Replicating Development & Production Environment Monitoring Applications – using WhatsApp Gold Audit software (Quest) for AD, SQL Server, MS Exchange, SharePoint 2010, 2013 Information Security Enhancements & Ensure compliance a. Implementation of ADRMS b. Implementation of 2 Factor Authentication for Servers and Computers (Desktop & Laptop) c. Implementation of DLP d. Infrastructure & Application Hardening e. Enabling BI (Forensic) capability on Portal f. ISO 27K Certification Upgrade and Consolidate MS Dynamics AX 2012 (ERP) with High availability Implement Management Reporter, Oracle Business Intelligence, EAM, HRMS (ESS, LMS, RMS, PMS) Implement centralized CCTV, Time & Attendance systemwith Access control Implement Clustered SQL 2008 R2, SQL 2012 R2 with multiple instance Stream line Microsoft Enterprise Agreement with maximum benefit Effective usage of License based on usage with automated Software release EDGE / End-user automated backup and Restore with minimal IT dependency Implement Print Management Solution Vs. Managed Print Services Statistical Process Control (SPC) EMPLOYMENT@ ENOC Role: Team lead for Applications (IT Operations) Lead Microsoft applications like SharePoint Portal, EPM etc. and in-house developed applications including,
- 5. Jayan Kurian Varghese IT Business & Project Manager ITIL Expert, COBIT 5, TOGAF 9.1, EPM, MCTS, M_o_R, PRINCE2 Practitioner Jayan Kurian Varghese (Contact: +971555587630,+971509234470 jayankvarghese@gmail.com), Position: IT Manager Experience: 14 + Years, Education: Masters, Location: United Arab Emirates (UAE), Visa Status: UAE Residence Page 5 B2B, B2C, POS Interfaces, Tasjeel RTA Interfaces, Web services etc. Achievements: BMC Remedy Implementations & Support for ITSM, CMDB, ADDM etc., SAP Business Objects, Customer care (800 ENOC), with High available & Disaster Recovery environments, Microsoft EPM for Project Management. Business Analyst & Architect. Several Case studies done including Microsoft TMG, Identity Management (Group ID), Integrations, Document Management System, SSO, High availability & DR including Load balancing, SQL Server Clustering, Application Consolidation and database consolidations. Project Management Office, Enterprise Project Management Process and Review of ongoing projects. Excellent Project Management done for several projects including BMC Remedy, B2B, B2C Portals, SharePoint Portals, Unified Web hosting, Unified Communication Solution (Lync), Unified SMS solution, etc. as per PMI Major Projects: BMC Remedy ITSM Suite 7.0 with High availability Upgrade of BMC Remedy ITSM Suite 7.6.04 SSO for BMC Remedy (ARS 7.5 & ARS 7.6.04) JSS-SSO Plugin Integrate BMC Remedy Asset Module with Oracle EBS Customer care (800 ENOC) & Quality Audit Application using BMC Remedy ARS Email Automation for BMC Remedy ITSM Modules CMDB Implementation SOP for all IT Operational Process Identity Management using Group ID & Integrations like HRMS to AD Automations like AD account creation, Client Automation, Server Automations etc. Microsoft Enterprise Project Management 2007 and Upgrade to 2010 Automate Inactivation of employee and Asset – BMC Remedy Synchronization with HRMS Timesheet Management for Engineering & Project Mgmt. department SOP Automation using BMC Remedy Change Management Microsoft TMG implementation Unified Communication Solution (Microsoft Lync 2010) SQL Server Cluster (2005 & 2008) and DR implementation for ENOC Employee Portal Using SharePoint (MOSS 2007 & 2010) Tasjeel & RTA interface using web services Ruby VeriFone, CASIO POS Interface for Shift, day and month end processing from back office of C- stores of ENOC, EPPCO, Pronto & Zoom brands / stores. EPPCO B2B Portal for Accounts department EPPCO Lubricants B2B Portal DR and High availability Solutions Business Analysis for few project including, EPM for Engineering, Business Transformation Dept., Emirates gas, CPOP, DMS etc. Implementation of Microsoft EPM for ENOC IT, Engineering and GTS ETI application for In-house ticket booking which is integrated with Oracle HRMS Loan Management System for Arab Authority for Agricultural Investment and Development (AAAID), Sudan using VB.Net Ship.Net for ENOC, Dubai Shipping (D&K) Dubai using VB.Net GCS CPS (Consumable Procurement) Portal for ENOC Group using VB.net
- 6. Jayan Kurian Varghese IT Business & Project Manager ITIL Expert, COBIT 5, TOGAF 9.1, EPM, MCTS, M_o_R, PRINCE2 Practitioner Jayan Kurian Varghese (Contact: +971555587630,+971509234470 jayankvarghese@gmail.com), Position: IT Manager Experience: 14 + Years, Education: Masters, Location: United Arab Emirates (UAE), Visa Status: UAE Residence Page 6 APPRECIATIONS Mr. Saeed Khoory (ENOC Group CEO) for Top innovator of ENOC Group. For around 128 successful Innovative Ideas Mr. Sina Khoory (Executive Director) for Successfully implementing SQL Server Cluster Mr. Sina Khoory (Executive Director) for ETI integration with HRMS from EPIBS Mr. Ayas Bin Hindi (GM of Tasjeel) for successfully implementing Tasjeel RTA Interface with Web services. Mr. Ahmed Al Mulla (EPPCO Lubricants) for successfully implementing EPPCO Lubricants B2B Portal Mr. Khalid Hadi (Group Brand and Marketing Manager) for successfully implementing ENOC Employee Portal Mr. Eisa Al Sarkal (Group HR Manager) for successfully implementing iRecruitment Module for Employee Portal. Mr. Burhan Al Hashemi (Managing Director) for the successful contribution made to Quality Department for project Management Quality Audit module using BMC Remedy Mr. Sina Khoory (Executive Director) for Successfully implementing Identity Management (AD & Oracle EBS, BMC Remedy, Telephone and Exchange) using Group ID Mr. Sina Khoory (Executive Director) for Successful support provided for ENOC as SLA Team Lead for Business Applications Mr. Abdulmajeed Malek (Director - IT) for the successful project management for 800 ENOC (Customer Care) project and integration with HRMS and BMC Remedy Mr. Amitava Giri (Manager Quality & Business Excellence) for active contribution provided for managing several quality projects including Operational Excellence, Quality Audit. Mr. Mohamed Saif Al Mansoori (Director Tawazun IT Integrated Dept.) for successful contribution in ISO/IEC 20000-1:2011 Information Technology – Service Management System Certification. DECLARATION I hereby declare that the above-mentioned particulars are true & genuine and are as per the certification. References,Certification,Experience letter,AppreciationLettersetc. canbe providedonrequest. Place : Abu Dhabi (JayanKurianVarghese)