Kanban began in one BBC product team in 2008 and spread to other teams, including application support, product teams, design, and operations. Key principles include starting with current processes and modifying slightly to implement pull systems with work-in-process limits. Metrics allow continuous improvement, and bottlenecks are identified through leading rather than trailing indicators. Planning and other processes can be decoupled, with a focus on quality and reducing variability to improve efficiency. The experience report details improvements in lead time, development time, defects, and other areas through applying Kanban principles.
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