kevin-rf
- 1. KKEEVVIINN MM.. LLAANNDDUUCCCCII 3815 Merrimac Court – Stockton, CA – 95219 – 209.565.3031 – kmlanducci@gmail.com PPRROOGGRRAAMMMMEERR AANNAALLYYSSTT SOFTWARE ~ CONSULTING ~ ANALYSIS System Management Turnkey Application Development Technical Consulting IVR, Nortel/Periphonics Genesys CTI Integration Oracle Application Development Solaris System/Network Administration VoiceXML Platform Analytical, highly adaptable professional with extensive experience enhancing IT operations across various industries. Skilled in aligning end-user needs with long- term resolutions to complex challenges. Track record of success developing, deploying, and evaluating systems aimed at improving quality and efficiency. Advanced expertise in Nortel/Periphonics administration, consulting, Oracle, and Solaris. Skilled troubleshooter continually focused on identifying, isolating, and resolving technical issues. Strong knowledge and comfort within Microsoft-based server environments, along with all peripheral processes. Accomplished communicator skilled in building and strengthening relationships across functions to drive cohesive, strategic operations. Hard-working, determined, and quick learner. Sound decision-making skills. TECHNOLOGY PROFICIENCIES Software: Voxeo Developer Site, PeriProducer, PeriStudio, Genesys CTI, Sun Solaris, Oracle, Oracle Forms, Oracle Reports, MVS/XA, VSAM, DB2, ISPF/PDF, TSO, Windows 7, 8.1 and 10. Languages: VXML, CXML, CCXML, SQL, PL/SQL VS COBOL II, CICS, VRAM. Hardware: Nortel/Periphonics, SUN,, IBM 390, DEC VAX Cluster, PC’s. CAREER PROGRESSION INDEPENDENT CONTRACTOR Various Locations 1992-Present PROGRAMMER ANALYST, NORTEL/PERIPHONICS AND GENESYS CTI Design and develop enterprise solutionsfor Nortel/PeriphonicsVPS platform. Developed PerProducer /PeriStudiocall routingand self-service applicationsusing GenesysCTI and enterprise Oracle environments. Subcontractor: With Primasfor 4 years, CTI Architect for 8 years, and managed various independent projects. Projects: Multi-term engagementstoconvert existing IVR application and develop new IVR application for Nortel/PeriphonicsVPS platform. Proof of Concept: Self-trained in VoiceXML Platform via Voxeo Developers website, including TTS output, DTMF or voice-driven caller input, robust call controlling, XML-based development and support, and web-based application management, reporting, real-time logging, and debugging. CSU San Bernardino: Developed IVR Financial Aid Status/Information system with staff transcription features. Support: Provide onsite support at Contact Center facilities. SAN DIEGO STATE UNIVERSITY San Diego, California 1989-1998 SYSTEMS ANALYST Managed IVR Touch Tone system to process high call volume from 50k studentsper semester, includinginception, design, development, implementation, maintenance, and schedulingfield engineers. TTS: Analyzed and programmed system and applications, including Registration, Grade Reporting, and Degree Verification, utilizing Nortel/PeriphonicsVPS and IBM CICSenvironments. SIMS: Analyzed, coded, tested, implemented, and documented conversion of Student Information Management System from IBMCICS/COBOL to UNIXOracle environment, and previouslyfrom CIC Cyber to IBMCICS/COBOL environment.
- 2. KKEEVVIINN MM.. LLAANNDDUUCCCCII –– PPAAGGEE 22 CAREER PROGRESSION (CONT.) COMPUTERSCIENCESCORPORATION San Diego, California 1987-1989 PROGRAMMER / ANALYST Resolved data entryconflicts bysupporting various Naval subsystems of Standard Automated Financial System through onsite coding, testing, and debugging for General Ledger, Travel, and Suspense subsystems. Project: Standard Automated Financial System (STAFS). Responsibilities: Analyzed, coded, tested, and debugged applicationsfor General Ledger, Travel, and Suspense subsystems. Support: Provided onsite support at Civilian Navy Installations. NAVAL OCEAN SYSTEMSCENTER San Diego, California 1985-1987 APPLICATION PROGRAMMER Command and Control System: Designed, developed, and documented software with color graphics, touchscreen input, and voice synthesis. Operated VAX 11/780 computer system. NTDS Display System: Designed, developed, and documented programsfor NTDS displaytest development and support. Interfaced IBM PCbetween AN/UYQ-21 radar displayand host computer. EDUCATION AND TRAINING SAN DIEGO STATE UNIVERSITY, San Diego, California BACHELOR OF SCIENCE: BUSINESS ADMINISTRATION, INFORMATION SYSTEMS, MINOR IN COMPUTER SCIENCE SAN JOAQUIN DELTA COLLEGE, Stockton, California ASSOCIATE OF ARTS, COMPUTER SCIENCE CERTIFICATIONS: COMPTIA A+, COMPTIA NETWORK+, COMPTIA SECURITY+ PERIPHONICS: PERIPRODUCER ADVANCED PROGRAMMING, PERISTUDIO, VSAM PROGRAMMING SUN: SOLARIS 2.X SYSTEM ADMINISTRATION, 2.X NETWORK ADMINISTRATION ORACLE: SQL, SLQ *PLUS, PL/SQL, DATABASE PROCEDURES, FORMS I, DESIGNER 2000 I, ADVANCED SQL AND SQL*PLUS, REPORTS, FORMS II, DESIGNER 2000 II IBM: VSAM FOR PROGRAMMERS, CICS Command Level Cobol, DB2 Application Development VOXEO: VOICEXML, CXML,CCXML ONGOING TRAINING VIA ROBERT HALF SKILLPORT WEBSITE