KINSHIP digital Social CRM ( InsideView for MS Dynamics )
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This document provides an overview of KINSHIP digital, a social media consultancy company, and InsideView Dynamics, a social CRM tool. It outlines KINSHIP digital's services such as social marketing, sales, customer service, and PR/communications. The agenda includes an introduction to KINSHIP digital, an overview of InsideView Dynamics, a demo of the InsideView tool, and other opportunities. The demo highlights key features of InsideView like aggregated company/contact data, social profiles/networks, alerts, and syncing data to CRMs. Benefits of InsideView include expert sales preparation, higher win rates, and reduced data costs.
KINSHIP digital Social CRM ( InsideView for MS Dynamics )
- 1. KINSHIP digital Introduction to Social CRM
- 2. Agenda • KINSHIP digital Introduction • InsideView Dynamics Overview • InsideView Demo • Other opportunities
- 3. Company Overview KINSHIP digital is a social media consultancy that specialises in understanding, developing and protec9ng its clients’ reputa9on, brands, businesses and people in Social Media. 3
- 4. Introduction KINSHIP digital is a social consultancy specialising in understanding, developing and protecting its clients’ reputation, brands, businesses and people in Social Media. We help our clients to: • Develop a set of proven rules and frameworks for Social success • Reap measurable, predictable results and significant ROI from their Social activity • Stay connected to their customers in a way that is both time and budget -efficient • Gain up-to-the-minute customer insights for increased sales, improved service, faster product development and more effective marketing • Listen, understand and act on Social conversations on a large scale • Harness the power of Social to understand their customers, competitors, and their market • Transform their existing operational systems and infrastructure into a differentiated customer experience 4
- 5. Services EXECUTE OPERATIONALISE THE SOCIAL BUSINESS CENTER OF EXCELLENCE SOCIAL SOCIAL CUSTOMER DIGITAL MARKETING SALES SERVICE PR & COMMS ü Social Marketing ü Sales Insights ü Rapid Social ü Online Reputation Insights Support Response ü Competitive Management ü Rapid Social Intelligence ü Seamless Customer ü Crisis Marketing Experience ü Lead Response Management Response Centre ü Peer-to-Peer ü Proactive PR/ ü Social Campaign Crowd-sourced Comms Tracking Support ü Social Event Management @Michae1Green"
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- 7. What Sales Reps want? Reach the right person at the right time with the right message | SLIDE :7
- 8. …Increases sales productivity by delivering relevant business and social insights when and where you need them. 8
- 9. Company Social News Contacts Connections Info Networks Alerts “All in One” Intelligence to Discover Opportunities & Engage People. Right Person Right Time Right Message | SLIDE :9
- 10. Do you really need more data? 10
- 11. When was the last time you agreed to meet with someone who only knew your name? | SLIDE :11
- 12. DEMO
- 13. Key Features in Demo 1. Aggregated company and contact informa9on from many sources 2. Social Media and Social Profiles/Networking 3. Smart Tools • Smart Agents – “alerts” • Smart Connec9ons – beyond LinkedIn • List Building • Account/Contact sync into CRM | SLIDE :13
- 14. InsideView For Microsoft Dynamics CRM • Company Info • Contacts • Alerts • Social Media • Social Networks • Family Tree • Competitors • Sync to CRM • List building FREE! 5 minute Install Dynamics Marketplace Partner of the Year 2011 CRM 2011 and 4.0 | Within Accounts, Leads, Contacts, & Opportunities
- 15. Rich Executive Profiles 15
- 16. Data Sync into CRM 16
- 17. Daily Watchlist Email Alert Be the first to know…Watchlists for prospects, customers, and competitors | SLIDE :17
- 18. Contact data, alone, gets you to the door. InsideView gets you Inside. u Inside the prospect’s world u Inside their social networks u Inside the issues that matter to their business o Past the gatekeepers o Past the noise o Past your competition
- 19. Key Benefits • Expert sales preparation (fast and effective) • Higher win rates • Faster CRM Adoption • Reduced spend on multiple data sources “InsideView Users are more successful” CSO Insights, 2011
- 20. InsideView Value Proposition: It's about more than just business card data 20