Klc GROUP Case Study
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KLC Group is a leading technology supplier in Slovakia that chose HansaWorld's integrated CRM, ERP, and rental software solution. They required a system that allowed different companies within the KLC group to share information easily. HansaWorld was selected because it met their needs for a single solution to improve communication, automate sales processes, and monitor rental capacity across the organization. The implementation involved customizing HansaWorld for KLC's specific industry and processes. Training was provided and economic analyses were conducted during the multi-month rollout, which is expected to be completed by the end of 2005.
Klc GROUP Case Study
- 1. Case Study KLC Group Technology - Building Industry Company Profile The leading Slovakian technology supplier for the building industry, the KLC group, chose a fully in- tegrated HansaWorld Enterprise CRM, ERP and rental solution. It is the biggest use of HansaWorld Enterprise in Slovakia and the value of the solution is 35,000 Euro. KLC, established in 1994, is the exclusive Slovakian representative for several leading companies in the world: WACKER, NEUSON, TERRREX, and DENKA. The main activities of KLC are sales, rental and after -sale service of machines and products throughout Slovakia. In 2004, KLC was divided into 3 companies to form the KLC group which cooperate closely and support each other’s activities. The turnover of KLC group in 2004 was 5.3 million Euro. Branch offices are situated in the capital of Slovakia as well as in 4 other cities: Košice, Žilina, Prievidza and Lučenec. Situation Prior to searching the marketplace for a new system, KLC group selected the HansaWorld Rental, CRM and KLC used a software developed for small companies. Service Order solution because it enabled the different They used one solution for financial, accounting and companies within the KLC group to share informa- equipment hires and a second solution, developed tion easily, reducing management time. KLC required inhouse, for CRM and Rental. These programs failed that all remote users had online access to the central to satisfy the functional needs of KLC group. Existing database using desktop machines or notepads run- solutions were unable to integrate data because they ning Microsoft Windows XP and Linux XT. They also were not server/client solutions. In other words, the wanted employees to have a complete overview of software did not encourage cooperation of depart- all areas of the business to improve internal and external ments and companies within the KLC group. communications, to automate the sales workflow and to improve rental capacity monitoring. Having all this Peter Paska, Managing Director, says, “We had so in one solution would lower costs. many problems with our software solutions in 2004 that we started to search for an integrated software solution. Our key requirements for the new system were the ability to connect remote offices over a Implementation wide area network, and to share information inside Prior to purchasing HansaWorld Enterprise KLC and between the companies of the KLC group (for worked with Multimage Media, the Slovakian example, partner databases and sharing CRM activi- HansaWorld Business Partner, to establish the best ties). The special, fully integrated, vertical solutions configuration for their new software. This was then for CRM, Rental and Service Orders persuaded us followed by a more detailed accounting and business that HansaWorld was an excellent fit for our require- process analysis in order to provide a tailor-made ments.” HansaWorld solution.
- 2. The KLC group decided to use Linux desktops Future Plans because of costs. This means KLC group has a KLC group plans to buy new licences to increase the hybrid computer network now. In June 2005, when number of users. Currently KLC has 9 concurrent users the project started, it was decided that the separate licences allowing only a limited number of their employees modules would be implemented by creating special to access data at any one time. KLC plans to purchase project teams to manage each of these different areas. an additional 6-9 concurrent user licences. Multimage Media used external consultants who are skilled and experienced in KLC’s specific vertical In 2006 KLC also plans to start using the HansaWorld requirements. ODBC module which will enable database mirroring in external applications which will allow KLC to analyse in- Each module was implemented separately and KLC formation in external applications and create graphs, staff were trained with the appropriate educational charts and special reports to help with management materials and presentations and were introduced to decisions. their tailor-made HansaWorld solution. Economic and accounting analyses were conducted continuously for several months. According to the agreed implementation timetable, it is expected that the implementation process will be completed by the end of 2005 and the installation will go live 1st January of 2006. 31.01.2006 www.hansaworld.com