Knowledge Management- Tacit to Explicit perspective
Anish Cheriyan Director Quality & Knowledge Management Head,
Arnab Dasgupta, Senior Project Leader- Quality & KM Officer
• India has world's
largest youth
population: UN
report*
• * http://articles.economictimes.indiatimes.com/2014-11-
18/news/56221890_1_demographic-dividend-youth-population-
osotimehin
Image Courtesy:
http://image.shutterstock.com/z/stock-photo-man-
sitting-on-tree-stump-telling-story-to-boy-and-girl-
grandpa-telling-story-to-grandson-and-83891680.jpg
Content
• Knowledge Management
• Challenges
• SECI Model
• KM Implementation
• Summary
Image Courtesy: ravn.co.uk
5
 Knowledge Management is the explicit and systematic
management of vital knowledge - and its associated processes of
creation, organization, diffusion, use and exploitation.
 Knowledge Management is about People, Culture, Systems &
Processes
What is Knowledge Management?
Image Courtesy: mindonsolutions.com
Challenges 1: “Don’t Share Syndrome”
Image Courtesy: blog.sumtotalsystems.com
Challenges 2: “Lazy to Share”
Image Courtesy: tpgbusiness.com
Challenges 3: “Too many General Sharing, No value”
Image Courtesy: playgroundgroup.com
Challenges 4: “Scattered, Not Organized Knowledge”
Image Courtesy: dreamstime.com
Challenges 5: “No Community Thinking”
Image Courtesy: smu.edu.sg Image Courtesy: progea.us
Image Courtesy: knowledgecommunity.ph
FacebookFacebook
WhatsappWhatsapp
Image Courtesy: saidaonline.com
Image Courtesy: genymedium.com
Meeting over a Coffee!Meeting over a Coffee!
Image Courtesy: brewed-coffee.com
Informal Get TogetherInformal Get Together
Image Courtesy: http://www.360mexico.org/images/team/full.jpg
Image Courtesy: careeranna.com http://images.desimartini.com/media/uploads/koffee-with-karan-
Conference ..Conference ..
Image Courtesy: qlaconsulting.com
Website!Website!
Image Courtesy: christuniversity.in
SECI Model
Combination: Explicit to
explicit
This is the simplest form.
Codified knowledge sources
(e.g. documents) are
combined to create new
knowledge. –it does not
extend the company’s
knowledge base
Internalization: Explicit to tacit
As explicit sources are used and
learned, the knowledge is
internalized, modifying the
user's existing tacit knowledge.
Socialization: Tacit to tacit
Knowledge is passed on
through practice,
guidance, imitation, and
observation.
Externalization: Tacit to
explicit
Tacit knowledge is codified
into documents, manuals,
etc. so that it can spread
more easily through the
organization.
Image Courtesy: slideteam.net
Quality Control Circle (QCC)
Image Courtesy: management-improvement.blogspot.com
Image Courtesy: artoflean.com
Knowledge Forums
Image Courtesy: kenwebseo.com Image Courtesy: zendesk.com Image Courtesy: elearningtech.blogspot.com
Image Courtesy: only4hackers.blogspots.com
Quality Management System
Image Courtesy: nonagon.com
Image Courtesy: info-electronics.com
Community of Practice
Organization Community of Sharing Structure
Image Courtesy: ged587.pbworks.com
Image Courtesy: socialserviceinstitute.sg
Knowledge Cafe
Image Courtesy: on-orbit-servicing.com
Image Courtesy: slideshare.net
Share your Success Story..
Image Courtesy: slideshare.net
Can we do this together.. 
http://www.slideshare.net/Celcius233/eliciting-tacit-
knowledge-for-learning
25
Q&A
THANK YOU

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Knowledge management through seci model