Knowledge Management & Virtual Agents
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The document outlines a webinar focused on knowledge management and virtual agents, presenting how large enterprises can save operational costs and enhance employee experiences. Key speakers include Seth Earley from Earley Information Science and Dan Turchin from PeopleReign, who discuss the importance of information architecture and provide insights into AI-driven applications and employee service improvements. The agenda includes a series of polls and discussions around AI initiatives, domain ontologies, and knowledge management processes.
Knowledge Management & Virtual Agents
- 1. www.earley.com © 2022 Earley Information Science, Inc. All Rights Reserved. WEBINAR WEBINAR SPEAKERS Knowledge Management andVirtualAgents: How Large Enterprises are Saving Millions in Operational Costs and Improving the Employee Experience SETH EARLEY FOUNDER & CEO EARLEY INFORMATION SCIENCE DAN TURCHIN FOUNDER & CEO PEOPLEREIGN THANK YOU
- 2. www.earley.com © 2022 Earley Information Science, Inc. All Rights Reserved. Today’s Speakers Seth Earley Founder & CEO Earley Information Science Seth@earley.com https://www.linkedin.com/ in/sethearley/ 2 DanTurchin Founder & CEO PeopleReign Dan@peoplereign.io https://www.linkedin.c om/in/dturchin/ Dave Skrobela Managing Director, Client Partner Earley Information Science Dave.Skrobela@earley.com https://www.linkedin.com/in/skrobela/
- 3. www.earley.com © 2022 Earley Information Science, Inc. All Rights Reserved. BeforeWe Get Started WE ARE RECORDING SESSIONWILL BE 50 MINUTES PLUS 10 MINUTES FOR Q&A YOUR INPUT IS VALUED Link to recording & slides will be sent by email after the webinar Use the Q&A box to submit questions Participate in the polls during the webinar Feedback survey afterward (~1.5 minutes) Thank you to our media partners : CMSWire & Marketing AI Institute 3
- 4. www.earley.com © 2022 Earley Information Science, Inc. All Rights Reserved. About Earley Information Science 4 Proven methodologies to organize information and data. SELL MORE PRODUCT SERVICE CUSTOMERS EFFICIENTLY INNOVATE FASTER 1994 YEAR FOUNDED. Boston HEADQUARTERED. 50+ SPECIALISTS & GROWING.
- 5. www.earley.com © 2022 Earley Information Science, Inc. All Rights Reserved. About PeopleReign 5 Four AI-driven applications for employees, live agents, and service owners SaaS platform that automates IT and HR employee service Five million common answers using domain ontologies to improve NLP Improving the employee experience with faster answers and better service
- 6. www.earley.com © 2022 Earley Information Science, Inc. All Rights Reserved. Agenda • How the quality of AI depends on the quality of IA • Components of IA • Domain ontologies and intent detection • Process analysis • Baseline measures and success metrics • Getting started • Scheduling an AI briefing for your team 6
- 7. www.earley.com © 2022 Earley Information Science, Inc. All Rights Reserved. Poll 7 1. Not a priority 2. Important but not resourced 3. Departmental initiatives are in flight 4. Employee experience is a corporate priority with funding and executive attention 5. None of the above How important is employee experience for the organization?
- 8. www.earley.com © 2022 Earley Information Science, Inc. All Rights Reserved. There’s NoAIWithout IA 1. What is the role of information architecture? 2. What does information architecture entail? 3. When a vendor says that a solution does not require information architecture, what does that mean? DISCUSS 8
- 9. www.earley.com © 2022 Earley Information Science, Inc. All Rights Reserved. Poll 9 1. No experience with AI initiatives 2. Limited PoCs at the departmental or functional level 3. Operationalized at the departmental or functional level 4. Fully operationalized at the enterprise level 5. None of above Where are you in your AI journey?
- 10. www.earley.com © 2022 Earley Information Science, Inc. All Rights Reserved. Domain Ontologies and Intent Detection 1. What is a domain? 2. What is an ontology? 3. How does an ontology help? DISCUSS 10
- 11. www.earley.com © 2022 Earley Information Science, Inc. All Rights Reserved. Poll 11 1. Knowledge is a mess 2. Siloed repositories for specific functions 3. Enterprise level programs to support knowledge processes 4. None of the above What is the state of knowledge management in your organization?
- 12. www.earley.com © 2022 Earley Information Science, Inc. All Rights Reserved. Analyzing Processes 1. How should an organization decide if a virtual agent is the right solution to a business problem? 2. What baseline metrics need to be gathered? 3. How should success be measured? DISCUSS 12
- 13. www.earley.com © 2022 Earley Information Science, Inc. All Rights Reserved. Get Started • Where should an organization begin? • How important is having a well curated knowledge base? • Who should be on the bus? 13
- 14. www.earley.com © 2022 Earley Information Science, Inc. All Rights Reserved. Schedule a Briefing 14 Schedule a briefing with Seth Earley of EIS and Dan Turchin of PeopleReign. Topics include: • Cognitive AI fundamentals • Success factors and having the correct foundation • Common mistakes and how to avoid them SCHEDULE A 30 MINUTE CALL TODAY: HTTPS://BIT.LY/AI-BRIEFING
- 15. www.earley.com © 2022 Earley Information Science, Inc. All Rights Reserved. Q&A 15
- 16. www.earley.com © 2022 Earley Information Science, Inc. All Rights Reserved. Additional Reading 16 From Earley Information Science The Future of AI Powered HR https://www.earley.com/insights/future-ai- powered-hr Streamlining the DigitalWorkplace https://www.earley.com/insights/ai-transforming- human-resource-management-digital-workplace There’s No AI Without IA https://www.infoq.com/articles/artificial- intelligence/ MakingVirtual Assistants a Reality https://info.earley.com/hubfs/EIS_Assets/EIS- White-Paper-Make-IVA-Reality-2021.pdf From PeopleReign Top 5 Tips - For improving the employee experience with IT and HR virtual agents https://go.peoplereign.io/hubfs/Shared%20Assets/Rese arch_Report_Top_five_tips.pdf Consumer Expectations andYour Internal Help Desk https://go.peoplereign.io/hubfs/Shared%20Assets/Peo peReign_ConsumerExpectations.pdf How to Modernize the Employee Experience - https://go.peoplereign.io/hubfs/PeopleReign_Employe eExperienceSurvey.pdf AI for IT course https://peoplereign.io/courses/ai-for-it-leaders
- 17. www.earley.com © 2022 Earley Information Science, Inc. All Rights Reserved. EarleyAI Podcast 17 Listen to the Earley AI Podcast to explore what's emerging in technology, data science, and enterprise applications for artificial intelligence and machine learning and how to get from early-stage AI projects to fully mature applications. Found wherever you listen to podcasts, including… Henrik Hahn, Chief Digital Officer, Evonik Dr. Mark Maybury, former CTO at Stanley, Black & Decker RECENT EPISODES
- 18. www.earley.com © 2022 Earley Information Science, Inc. All Rights Reserved. CONTACT US CONTACT US 18 Thank you for your time.We’d love to hear from you! For Earley Information Science www.earley.com Seth Earley Seth@earley.com For PeopleReign www.peoplereign.io DanTurchin Dan@peoplereign.io Podcast:AI and the Future ofWork
- 19. www.earley.com © 2022 Earley Information Science, Inc. All Rights Reserved. Thanks! 19