This document outlines the key result areas (KRAs) and key performance indicators (KPIs) for an HR department. The 7 KRAs covered are: (1) Recruiting, (2) HR Ratios, (3) Performance Appraisal, (4) Regulation Compliance, (5) Rewards and Recognition, (6) Compensation & Benefits, and (7) Learning & Development. For each KRA, 2-3 KPIs are defined along with the measurement formula and target levels. The KPIs measure metrics such as number of days to hire, leave usage, high/low performer percentages, training courses/hours, and error rates.