KRIS RESUME
- 1. KRISTEN MAZZACANE BRANFORD, CT ~ PHONE# (203)-606-6934 Email: Ms.Kristen@mail.com Objective: To find a position within the insurance industry that I am proud to be engaged in, utilizing my nearly 20 years of experience. Profile of skills: EXPERIENCEIN ADMINISTRATION, GENERAL OFFICE& TEAM MANAGEMENT, TRAINING, SERVICE, SALES, CLAIMS HANDLING, MARKETING, NETWORKING, INSURANCERISK ANALYSIS AND MANAGEMENT. EXCELLENTORAL AND WRITTEN COMMUNICATION SKILLS. STRONG ABILITY TO PRIORITIZEAND MULTI TASK. HIGHLYPRODUCTIVEBOTH INDEPENDANTLYAND WHILE WORKING WITHOTHERS. HOLD A CT. PROPERTY& CASUALTYPRODUCER LICENSE HOLD ACT. LIFE& HEALTH PRODUCER LICENSE SF BANK PRODUCTSALES CERTIFIED Professional Experience: HOME/AUTO/BOAT/RV/BIKE/NAMED NON OWNER/SR22/CTFAIR PLAN –RISK POOL/RENTAL PROPERTY/SMALL BUSINESS/WORKERS COMP/COMMERCIAL/UMBRELLA/GENERAL LIABILITY/FLOOD/MAJOR MEDICAL/HOSPITAL INDEMNITY/ALLNON VARIABLELIFE PRODUCTS/CD’S/AUTO LOANS/BANK ACCOUNTS/CREDITCARDS –allproducts I havespecialized in thesaleof. CONTINUOUS GROWTH GOALS, CONSISTANTLYMEETING AND EXCEEDING CUSTOMERS EXPECTATIONS IN EXCELLENTSERVICEAS WELL AS RECOGNITION FOR SURPASSING SALES GOALS AND TRAINING OTHERS TO DO THESAME. STATE FARM MUTUAL INSURANCE CO. (CT.) May 2002 - Present MARKETING COORDINATOR LEAD SALES PRODUCER OFFICEMANAGER (STAFF OF 6) BANK CERTIFIED MAINTAIN THE AGENCYPREMIUMFUND ACCOUNT Joined SF in 2002, very quickly bringing our office to the leading sales team in our region, with growth and retention directly related to proper underwriting knowledge,preferred insurance risk analysis,and managementofover 100 insuranceand bank products. Consistently maintaining top salesawards& recognition, within agency, region,districtand state. Itook a position running a local agency thathad no agent(moved into managementprior to selling book to new agent), to gain experience in managing your own company/branch.Iserviced the existing book ofbusiness and continued to write new business while managing the office, including four staffmembers for 1.5 yrs.Through several office changes thereafter, as need for seasoned producers,with exceptional managementand salesskills shifted me from one agency to another, I have remained a State Farm associate for over13years.Iam currently the office manager and lead sales associate ata local SF agency. PRUDENTIAL INSURANCE COMPANY. (IL.) March 2000 – Feb 2002 EXECUTIVEADMINISTARATIVEASSISITANT SALES ASSOCIATE FIRSTPOINTOF CONTACTFOR CUSTOMERS FILING NEW CLAIMS NOTARY PUBLIC
- 2. At PrudentialI was an ExecutiveAssistant to four veteran agents, with their own books ofbusiness. Responsiblefor operating a 12 line switchboard, as thedirect lineofcontactbetween agent and client. Whilecontinuously meeting sales quotas, I was also Responsiblefor setting appointments withexisting business to multi line, preparing quotes for meetings with agents while tracking & generating newsales. Solely responsiblefor servicing allexisting personal /commercial/life &healthclient needs ofall fouragents. Generatednewbusiness through referral programs and networking. Identifying, researching andresolving clientissues while managing agents calendars,coordinating events, travelarrangements and training seminars for theagents. NATIONWIDE INSURANCE CO. (IL. & CT.) Sept 1998 – March 2000 CSR TEAM LEADER ASSOCIATEAGENT Independent designations as well. (Victoria/Foremost/Colonial/NFIP) (June 98 –March 00) Started w/ NWin Illinois as an evening telemarketer, becamelicensed and moved to become the manager ofthe evening telemarketers. Then advanced to producer.Answeringphones,collecting premiums,educating customersin products available to cover their insurance needsand risks. Provided exceptional customer service,exceeding upper managementexpectations aswell as thatofmy clients. Progressed from telemarketing manager to producer, and then Associate Agentwith in lessthan 2 years. Letters of recommendation, andreferences availableupon request.