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OFFERING HELP
                                                          May/Can I help you?
                                                          Are you looking for something?
                                                          Would you like some help?
DISAGREEING                                               Do you need some help?
                                                          What can I do for you today?
   I wouldn't do that. I would...
   But if we...                                       BEING VAGUE
   I'm afraid I have to disagree with you.
   Don't get me wrong, ...
   Even so, if...                                        There are about/approximately …
   Don't forget that...                                  There are a large number of …
   Very true, but...                                     It's kind of /It's the type of … or so.
                                                          They're the sort of …
                                                          It's difficult to say, but I'd guess …
COMPLAINING                                               I'm not really sure, but I think …

   I'm sorry to have to say this but...                            SAYING NO
   I'm sorry to bother you, but...
   Maybe you forgot to...
   Excuse me if I'm out of line, but...                             I'm afraid I can't …
   There may have been a misunderstanding about...                  Sorry, but I don't particularly like …
   Don't get me wrong, but I think we should...                     I'd really rather not …
                                                                     Thank you, but it's not my idea of …
                                                                     Sorry, I'm not really fond of …
                          ASKING FOR INFO                            That's very kind of you, but I really have to …

                          Could you tell me...?       PREFERENCE
                          Do you know...?
                          Do you happen to know...?
                          I'd like to know...            I'd rather …
                          Could you find out...?         Well, I'd prefer …
                          I'm interested in...           If it were up to me, I'd …
                          I'm looking for..              I think we should …


ADVICE                                                 SUGGESTING

   I don't think you should/ You shouldn’t …             Why don't you / we …
   You ought to/not to …                                 You / we could …
   If I were you, I'd …                                  Let's go to ….
   If I were in your position, I'd …                     What about …
   If I were in your shoes, I'd …                        How about …
   You had better …                                      I suggest you / we …
   Whatever you do, don't …
                                                       WARNING
GUESSING
                                                          Don't …, or you might / will …
   I'd say ….                                            Watch out! Be careful!
   It might/could …                                      ………, otherwise you'll …..
   It looks like …
   Perhaps …                                          DEMANDING EXPLANATIONS
   Maybe …
   It's difficult to say, but I'd guess ….               Can you tell me/explain why...
                                                          I don't understand why...
                                                          Why is it that...
                                                          How come...
                                                          Does this mean...
                                                          Do you really expect me to believe... ?

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Language functions

  • 1. OFFERING HELP  May/Can I help you?  Are you looking for something?  Would you like some help? DISAGREEING  Do you need some help?  What can I do for you today?  I wouldn't do that. I would...  But if we... BEING VAGUE  I'm afraid I have to disagree with you.  Don't get me wrong, ...  Even so, if...  There are about/approximately …  Don't forget that...  There are a large number of …  Very true, but...  It's kind of /It's the type of … or so.  They're the sort of …  It's difficult to say, but I'd guess … COMPLAINING  I'm not really sure, but I think …  I'm sorry to have to say this but... SAYING NO  I'm sorry to bother you, but...  Maybe you forgot to...  Excuse me if I'm out of line, but...  I'm afraid I can't …  There may have been a misunderstanding about...  Sorry, but I don't particularly like …  Don't get me wrong, but I think we should...  I'd really rather not …  Thank you, but it's not my idea of …  Sorry, I'm not really fond of … ASKING FOR INFO  That's very kind of you, but I really have to …  Could you tell me...? PREFERENCE  Do you know...?  Do you happen to know...?  I'd like to know...  I'd rather …  Could you find out...?  Well, I'd prefer …  I'm interested in...  If it were up to me, I'd …  I'm looking for..  I think we should … ADVICE SUGGESTING  I don't think you should/ You shouldn’t …  Why don't you / we …  You ought to/not to …  You / we could …  If I were you, I'd …  Let's go to ….  If I were in your position, I'd …  What about …  If I were in your shoes, I'd …  How about …  You had better …  I suggest you / we …  Whatever you do, don't … WARNING GUESSING  Don't …, or you might / will …  I'd say ….  Watch out! Be careful!  It might/could …  ………, otherwise you'll …..  It looks like …  Perhaps … DEMANDING EXPLANATIONS  Maybe …  It's difficult to say, but I'd guess ….  Can you tell me/explain why...  I don't understand why...  Why is it that...  How come...  Does this mean...  Do you really expect me to believe... ?