This document contains instructions and templates for Public Information Officers regarding their duties and responsibilities under the Right to Information Act 2005.
It provides guidance on properly forwarding RTI applications and appeals to the relevant authorities. It also includes templates for rejecting applications if the requests are vague or non-specific, transferring applications to other departments as needed, notifying third parties about disclosed information, and collecting additional fees from applicants.
The document advises PIOs to handle requests courteously and within statutory timeframes, while protecting privacy and following legal exemptions. It also outlines best practices for PIOs and APIOs to assist applicants and maintain updated records to facilitate information disclosure.