![ Provided installation support and TTEC-GO training for customer product introduction programs. Also provided assistance to Service and
Support organizations that resulted in packaging/code changes per customer requests, and documentation updates to improve installation
and migration accuracy and quality.
Utilized Rational Function Tester [RFT] and home grown automation tools to improve TTV throughout the agile development process. Also
utilized network traffic generation tools and IMS application transactions for improved data validation efforts.
Blue Cross Blue Shield of North Carolina, Chapel Hill, NC 1994-
1996
Systems Programmer, Technical Support Department
Responsible for installing, customizing and implementing network management and network capacity planning tools for SNA, Novell Netware
and IP network environments. Results:
Installed, customized and maintained network management and performance monitoring tools to support an enterprise-wide management
strategy for a network of over 5,000 users. Project scope included z/OS, AIX, Novell NetWare/IPX, IP and SNA/SDLC components.
Successfully implemented client/server graphical user interface solution that enabled real-time status and topology monitoring, proactive
network and performance management, and ensured high availability for a network of approximately 28/2000 NetWare/IPX
servers/requesters, 50 LAN hubs/concentrators, and 6 IP routers.
Provided problem-solving assistance for resolving connectivity issues to both internal and external customers/users.
LAURIE HENDERSON SEATON Page 2
IBM U.S. Marketing and Services Division, Hamden, CT | Baltimore, MD 1985-1993
Account Systems Engineer
Technical support specializing in networking and communications software and hardware product solutions for customers in a variety of
industries. Results:
Developed tuning recommendations for a network of 9,000+ users by analyzing critical software communications parameters [ACF/VTAM
and ACF/NCP] in MVS and VM operating environments and provided on-site implementation guidance. Utilized network simulation tools
like TPNS at the IBM Washington Systems Center to generate traffic and understand performance implications based on the environment.
Improved end-user response time by 10-15%.
Coordinated and led strategic network design and implementation projects for several prominent customers. Utilized IBM network
modeling tools (TOPAS and SNAP/SHOT) to select optimum network design alternatives. Provided customers with an effective network
design methodology to analyze network performance and capacity needs and to ensure high network availability.
Created and delivered technical education sessions on network management solutions in SNA, TCP/IP and LAN based environments and
assisted with the installation and customization of network management tools for over twenty customer accounts to enable proactive
systems and network monitoring, and to ensure high availability.
Education & Recognition
BS, Summa Cum Laude, Mathematics, 1985 | FAIRFIELD UNIVERSITY — Fairfield, CT
ISTQB® Certified Tester Foundation Level
SAS Certified Platform Administrator for SAS® 9 (9.4)
VMware vSphere: Install, Configure, Manage v5.5 course completion](https://image.slidesharecdn.com/3a639549-b795-4c62-8040-185038e53990-151201161628-lva1-app6891/85/Laurie-Henderson-Seaton-Software-QA-Tester-Current-2-320.jpg)
![Two IBM Systems Engineering Symposia
Three IBM Branch Manager’s Awards
Numerous Peer Recognition Awards
Technology Skills (Complete list on request)
Power Virtualization Center
IBM Systems Director
OMEGAMON for Mainframe Networks
OMEGAMON for IMS
IBM Tivoli Monitoring
VMware vSphere
Excel
NetView for z/OS
SMP/E
DB2
Data Warehouse and Enterprise Reporting
Novell NetWare Administration & Installation
[Certified Novell Administrator / CNA]
SAS Platform Administration
Network Performance Tuning &
Problem Isolation
Network Management
Implementation
Client/Server technology
Windows, Linux, zLinux, z/OS](https://image.slidesharecdn.com/3a639549-b795-4c62-8040-185038e53990-151201161628-lva1-app6891/85/Laurie-Henderson-Seaton-Software-QA-Tester-Current-3-320.jpg)
Laurie Henderson Seaton Software QA Tester Current
- 1. LAURIE H. SEATON 106 Kelekent Lane Cary, NC 27518 Phone: 919.244.0512 lhseaton@gmail.com S O F T W A R E Q A T E S T S P E C I A L I S T Information Technology Specialist with over twenty years of experience installing, customizing and testing systems and network management, performance monitoring, data warehouse, and virtual resource management products. Software QA tester with full system development lifecycle experience, including designing, developing and implementing test plans, test cases and test processes. Detail oriented and proficient at identifying and articulating problems and driving resolutions to completion. Backed by strong credentials including a Bachelor of Science degree in mathematics, ISTQB® Certified Tester Foundation Level; advanced command of various test validation suites, agile methodologies and monitoring tools; and cross-platform skills in Windows, Linux, zLinux, and z/OS. Skills Summary SQA Testing & Methodologies Agile Methodologies using RTC Test Plans, Cases & Processes Lotus TTT / Process Planning Functional Requirements Analysis Regression & Negative Testing UI & Compatibility Testing Data Interface & Migration Testing Function / System / Integration Testing Scripting & Documentation Testing Automation RFT / CAT Defect Tracking RTC/RQM & CMVC Test Strategies & Coverages Professional Experience IBM Corporation, Research Triangle Park, NC 1996-2014 Software Quality Assurance Tester Served as a key member of software development team as a software QA tester on development projects for IBM Systems Director, Power Virtualization Center, OMEGAMON for IMS, OMEGAMON for Mainframe Networks, Tivoli Data Warehouse, IBM Tivoli Monitoring, and NetView for z/OS. Results: Performed extensive installation, function, system and migration verification testing of product components and publications. Testing included components on Windows, Linux, zLinux and z/OS operating system environments as well as client/server architecture solutions. Transitioned software development efforts to a test-driven development (TDD) process, using Agile Methodologies, to bring QA testing in on the front-end of the development cycle for gains in code quality, software functionality and programmer productivity. Early involvement in product design reviews and early customer demo sessions allowed the development team to improve product effectiveness and quality, and drive new value in a more timely manner. Contributed to product design by making significant recommendations for future product enhancements. Developed and executed comprehensive, detailed test procedures that helped identify numerous software defects which, when resolved, dramatically improved product installability, usability, documentation and overall quality.
- 2. Provided installation support and TTEC-GO training for customer product introduction programs. Also provided assistance to Service and Support organizations that resulted in packaging/code changes per customer requests, and documentation updates to improve installation and migration accuracy and quality. Utilized Rational Function Tester [RFT] and home grown automation tools to improve TTV throughout the agile development process. Also utilized network traffic generation tools and IMS application transactions for improved data validation efforts. Blue Cross Blue Shield of North Carolina, Chapel Hill, NC 1994- 1996 Systems Programmer, Technical Support Department Responsible for installing, customizing and implementing network management and network capacity planning tools for SNA, Novell Netware and IP network environments. Results: Installed, customized and maintained network management and performance monitoring tools to support an enterprise-wide management strategy for a network of over 5,000 users. Project scope included z/OS, AIX, Novell NetWare/IPX, IP and SNA/SDLC components. Successfully implemented client/server graphical user interface solution that enabled real-time status and topology monitoring, proactive network and performance management, and ensured high availability for a network of approximately 28/2000 NetWare/IPX servers/requesters, 50 LAN hubs/concentrators, and 6 IP routers. Provided problem-solving assistance for resolving connectivity issues to both internal and external customers/users. LAURIE HENDERSON SEATON Page 2 IBM U.S. Marketing and Services Division, Hamden, CT | Baltimore, MD 1985-1993 Account Systems Engineer Technical support specializing in networking and communications software and hardware product solutions for customers in a variety of industries. Results: Developed tuning recommendations for a network of 9,000+ users by analyzing critical software communications parameters [ACF/VTAM and ACF/NCP] in MVS and VM operating environments and provided on-site implementation guidance. Utilized network simulation tools like TPNS at the IBM Washington Systems Center to generate traffic and understand performance implications based on the environment. Improved end-user response time by 10-15%. Coordinated and led strategic network design and implementation projects for several prominent customers. Utilized IBM network modeling tools (TOPAS and SNAP/SHOT) to select optimum network design alternatives. Provided customers with an effective network design methodology to analyze network performance and capacity needs and to ensure high network availability. Created and delivered technical education sessions on network management solutions in SNA, TCP/IP and LAN based environments and assisted with the installation and customization of network management tools for over twenty customer accounts to enable proactive systems and network monitoring, and to ensure high availability. Education & Recognition BS, Summa Cum Laude, Mathematics, 1985 | FAIRFIELD UNIVERSITY — Fairfield, CT ISTQB® Certified Tester Foundation Level SAS Certified Platform Administrator for SAS® 9 (9.4) VMware vSphere: Install, Configure, Manage v5.5 course completion
- 3. Two IBM Systems Engineering Symposia Three IBM Branch Manager’s Awards Numerous Peer Recognition Awards Technology Skills (Complete list on request) Power Virtualization Center IBM Systems Director OMEGAMON for Mainframe Networks OMEGAMON for IMS IBM Tivoli Monitoring VMware vSphere Excel NetView for z/OS SMP/E DB2 Data Warehouse and Enterprise Reporting Novell NetWare Administration & Installation [Certified Novell Administrator / CNA] SAS Platform Administration Network Performance Tuning & Problem Isolation Network Management Implementation Client/Server technology Windows, Linux, zLinux, z/OS