l.cockrell_v.3
- 1. OPERATIONS MANAGER CL I E N T RE L A T I O N S | BU S I N E S S DE V E L O P M E N T Customer-focused leader with 20+ years of cross-industry management experience driving impactful initiatives across multiple channels. Articulate communicator skilled in strengthening relationships with business partners, peers and senior leadership. Proven mentor, trainer and director of multidisciplinary teams in line with aggressive performance metrics. Management Expert delivering strong, sustainable results in all aspects of operations, personnel management, finance, and administration. • Coaching and Mentoring • Team Building • Customer Needs Assessment • Campaign Planning & Execution • Customer Service • Relationship Building • Analysis • Accounting Reporting • Administration PROFESSIONAL EXPERIENCE FEDEX CORPORATION, Ventura, CA April 2013-Present ASSISTANT MANAGER PRODUCTION/RETAIL Global courier delivery services with offices worldwide specializing in customer care and point of service contact for all shipping and general office needs. Responsible for customer service experience in conjunction with all retail printing production, new customer acquisition, customer retention and brand name protection and growth. Oversee all aspects of on-sight staffing including human resources, staff training, management of payroll, implementation of new business practices, and facility operations and maintenance. Review of monthly financial reports, budget analysis, loss prevention, payroll expenses and compliance with federal and state regulations. WORLDPAC AUTO PARTS, Ventura, CA September 2012-March 2013 BRANCH OPERATIONS MANAGER Imports parts directly from OE manufactures in the automation industry sourcing original parts from the manufactures to suppliers. Responsible for the daily operations and management at the Ventura warehouse. Oversaw coordination of distribution including outgoing and return merchandise. Exceptional cash and inventory management. Instrumental in the set-up of the new location, product placement, and warehouse operations. Managed marketing, budget analysis and preparation, shipping and receiving, daily routing of drivers, safety training, crisis management, accident prevention and incident reports. Ensured training and OSHA compliance standards were met along with inventory control, management of incoming shipments, inventory audit, and quality control of products. Used AS-400, order fulfillment program, and other site specific computer programs for daily operations and digital driver. Creation and continuous positive development of driver routing and sales growth. WORLD PAC AUTO PARTS, Van Nuys, CA January 2006-September 2002 ASSISTANT BRANCH OPERATIONS MANAGER Assisted Branch Operations Manager with operations of warehouse including marketing, training, preliminary budget preparation. Facilitated the oversight of shipping and receiving operations, cash management, routing of drivers and use of the AS-400 computer program related to the daily operations. Lee Cockrell, Jr.Lee Cockrell, Jr.1846 Coachman Dr.1846 Coachman Dr. Camarillo, CA 93012Camarillo, CA 93012805.904.5005805.904.5005 lynnleejr66@yahoo.comlynnleejr66@yahoo.com Lee Cockrell, Jr.Lee Cockrell, Jr.1846 Coachman Dr.1846 Coachman Dr. Camarillo, CA 93012Camarillo, CA 93012805.904.5005805.904.5005 lynnleejr66@yahoo.comlynnleejr66@yahoo.com
- 2. JANNEY & JANNEY ATTORNEY SERVICE, Ventura, CA 2004-2006 COURT MANAGER Legal support service for court filings, fax and e-filings, research and record retrieval, county recordings, Service of Process, writs, levies, skip tracing and photocopy service. Responsible for planning and management of client routes; supervision and management of court staff; sorting and dissemination of legal documents. Daily operations included ongoing customer service to clients to ensure satisfaction, new business development, and emergency document requests and filing. Proven professional and sworn court testimony. Certified Civil Court Officer Held the highest level of Certified Civil Court Officer as a Certified Civil Process Server. Exceptional knowledge, ability, and application of the State and Federal Laws. GOLD COAST ATTORNEY SERVICE, Camarillo, CA 1991-2006 OWNER/OPERATOR Customer service based operation specializing in providing legal documentation services to national and international markets specializing in court filings, record retrieval, legal recordings and service of process. Owner responsible for oversight of the daily operations including payroll, client recruitment, billing, purchasing, and route driving. Facilitated the planning and management of client routes; supervision, evaluation, and management of court staff. Business development responsibilities included screening and hiring of employees, sorting and dissemination of legal documents, providing customer service to clients to ensure their satisfaction, and ongoing client relations. While always maintaining the highest level of professionalism and client confidentiality. Served on State Board of Directors of Civil Process Servers creating and sponsoring new Civil Laws pertaining to Civil Processes and promote industry professionalism. Certified Civil Court Officer Held the highest level of Certified Civil Court Officer, Certified Civil Process Server from 1991 - 2000 COSTCO WHOLESALE CORPORATION, Canoga Park, CA 1987-1990 FRONT END SUPERVISOR/MANAGER International membership-only warehouse club that provides a wide selection of merchandise. Costco is the largest membership warehouse club chain in the United States and the third largest in the world. Primarily responsible for the supervision and training front-end employees, developing work schedules, screening and hiring employees, completing work performance evaluations, and the oversight of the security department. EDUCATION BACHELOR OF ARTS, HISTORY, in progress LOYOLA MARYMOUNT UNIVERSITY, Los Angeles, CA PROFESSIONAL DEVELOPMENT FEDEX EMERGING LEADERSHIP TRAINING PROGRAM, CURRENTLY ENROLLED CERTIFIED PROCESS SERVER CAAPS MEMBER NAPPS MEMBER KRONOS TIME KEEPING MANAGEMENT SYSTEM WORLDPAC BRANCH MANAGEMENT TRAINING