Lead for Call centers and Call center solutions developers and integrators
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The document discusses a call center solutions product called Petralex Call Center Solutions (PSC) that was developed by ITFORYOU to address challenges in verbal communications for call centers and help desks. The PSC can modify an operator's voice to make it more persuasive or expressive, cut off stressful tones in incoming calls, control speech tempo, reduce noise, and protect an operator's hearing. It provides better communication with customers according to research. The document also describes a partner model where companies can implement or integrate the PSC as an additional service.
Lead for Call centers and Call center solutions developers and integrators
- 1. © www.itforyou.pro, www.petralexsolutions.com Section 1. Business Case Call centers (help desks as well) become the full-scaale center of client communications. It’s the “face” of a company or one of its internal services. Digital technologies provide a lot communications opportunities, as e- mails, SMS services, web-sites and forums, social net groups. But at the same time the main communication model is still verbal. A well-known fact that a number of companies moved back operators (other called agents) to a front line to make customer communications more personalized and human-based. Main challenges for call centers and help desks in verbal communications: - First line staff is less motivated and often changes. - A company needs to train new staff, which leads to additional expenses and client dissatisfaction - Call centers are noisy places which leads to misunderstanding with clients - Operators suffer from stress and are in threat for their hearing abilities. Section 2. Business Concept The ITFORYOU (www.itforyou.pro) company developed a Petralex Call Center Solutions (referred as the PSC below) which, being installed on an operator’s desktop can perform the following options: - Modify operator’s voice to make it more persuasive (special voice modulation); - Modify operator’s voice to make it more expressive (another special voice modulation); - Incoming anti-stress module cuts off stressing or angry modulations of a user’s voice; - Speech tempo control helps an operator and a supervisor to monitor his/her speech tempo (do not speak too fast); Petralex Callcenter Lead Personal assistant contact: nb@itforyou.pro www.petralexsolutions.com
- 2. © www.itforyou.pro, www.petralexsolutions.com - Noise reduction (operator’s smacks, mic artefacts etc); - Compression – out coming audio-signal improvement - Adjust audio level according personal hearing profile and surrounding noises (the Petralex module) - Tone signals cancellation takes care of agent’s hearing - Means of Noise Suppression - gives the opportunity to lead a session in very noisy environment. Fig. 1. The main outcoming options Fig. 2. The main incoming options.
- 3. © www.itforyou.pro, www.petralexsolutions.com As a result, the PSC solution provides better speech communications with customers (70% of users consider they understand an operator better and an operator is more persuasive according to the MSU social lab research). Implementing of this solution decreases stress, makes operator’s work more effective, and protects operator’s hearing according to (указать стандарт) Download and register at: www.petralexsolutions.com, and get a free trial. We offer free consulting and implementing by our specialists and three months’ free pilot and support. Section 3. Partner Model and Lead The ITFORYOU offers partnership to companies developing call center, helpdesk solutions, integrate or support such systems. The partner model can be one of the following: - A partner can implement the PSC as an additional service, or - We adapt the PSC to be integrated with the client side of your teleconferencing solution. - App design can be adapted to a corporate design of a teleconferencing system and appropriate branding can be used. The ITFORYOU guarantees: - free trial period for 3 months; - full-time contract e-mail/forum support for a partner or directly to a client; - release updates during contract period for purchased version. Success story The Petralex app had been implemented for lifelong virtual learning. Common project with the CEE region leading computer training center CCT Specialist for lifelong learning for people with hearing impairs is the LERN 2015 winner. Natalia, Your personal assistant nb@itforyou.pro
- 4. © www.itforyou.pro, www.petralexsolutions.com Contact Form Company Name Company URL Contact Name Contact Email Contact Phone Contact Title Product/Service Interests Have you done business with our company? How did you hear about our company? What is your timeframe to purchase? Comments