SlideShare a Scribd company logo
Advanced 

Scrum master 

Workshop
Elad Sofer
Agile coach
co-founder @ practical-agile
twitter: @eladsof
email: elad@practical-agile.com
blog: www.thescrumster.com
Ilan Kirschenbaum
Agile coach
co-founder @ practical-agile
twitter: @_kirschi
email: ilan@practical-agile.com
blog: http://fostnope.com/
Connection before content
Advanced Scrum master workshop
Physical examination
A-HA wall
Feedback
Advanced Scrum master workshop
Product Owner workshop by Practical Agile is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Express your preferences
Advanced Scrum master workshop
Scrum master
video
https://www.youtube.com/watch?v=oheekef7oJk
What is a scrum
master?
Scrum master

[dictionary definition]
• Scrum - A framework for managing the
development lifecycle of software products.
• Master - A skilled practitioner of a particular art
or activity.
• A Scrum master the leader of the Scrum process
& team.
Scrum master Responsibilities
1. Help the team with Scrum
2. Facilitate effective ceremonies
3. Help remove impediments
4. Push the team forward
5. Do all this within X amount of time
THE biggest problem
Advanced Scrum master workshop
Advanced Scrum master workshop
BORN
Leaders are not
Leaders are
Grown
What are you responsible for ?
10 9 8 7 6 5 4 3 2 1
Personal
–Spouse
–Children
–Family
–Friends
–House chores
Product  Project
–Code
–Requirements
–Tests
–Plans
–Support
–Bugs
–Reports
Team  People
–Training
–Teaching
–Mentoring
–Administrative
Communication
–Phone calls
–Meetings
–E-mail
–Proposals
–Blog
–Slides
–Manual
Advanced Scrum master workshop
Advanced Scrum master workshop
Advanced Scrum master workshop
Begging
Reward
Punishment
Doityourself
Leadership
?Performing actions that will inspire change that is aligned with a specific goal. maybe?
Does Leadership
require authority ?
Lessons in
leadership from
a dancing guy
video
https://www.youtube.com/watch?v=hO8MwBZl-Vc
George Edward Pelham Box
Essentially, 

allmodels 

are wrong,
but someare 

useful.
Share with your team a
problem you are currently
facing 



(Describe the problem, what did you do)
10 9 8 7 6 5 4 3 2 1




Blame
Shame
Justify
Obligation
Responsibility
Christopher 

Avery
Analyze your problems

using the responsibility
process.
10 9 8 7 6 5 4 3 2 1
• In what stage are you?
• What would be the responsible thing to do?
Advanced Scrum master workshop
For each stage:
• Find ways to keep the team in the stage
• Find ways to advance the team to the next stage.
• Find ways to move the team to the previous stage
7 6 5 4 3 2 1
FEEDBACK - THE SECRET SOUCE…
Feedback
by
Gordon Ramsay
Video
https://www.youtube.com/watch?v=lYylXXGY6tA
Give feedback to your
partner.
4 3 2 15
Switch roles
4 3 2 15
Give feedback to your
partner.
Effective feedback
Pre-Conditions:!
You Have accurate data
You care about the person
Your goal is improvement (Double check)
!
Guidelines:!
Give feedback frequently
Be prepared.
Speak for yourself
Use I language.
straight to the point.
Giving effective feedback
Set the Stage!
make sure the person is in a state to receive feedback
!
Describe the behavior or result!
Be specific, accurate, speak from experience, validate
facts
!
State the impact!
The impact should be a real one, the painful the better
!
Make a request!
Specific, accurate, leave room for other suggestion
Repeat the exercise using
the model
prepare your feedback.
Give it & Reflect with your partner
Switch
6 5 2 1347
Set the stage - Describe the behaviour

state the impact - make a request
Be at the right state!
If the time is not right, express it, offer alternative

Actively listen, do not judge!
Conquer you ego, Listen, Ask for clarifications

UnderstandEmpathize with the impact!
Show real Empathy, understand the impact, see the other
side

Suggest a solution Ask for help!
Be honest, even if you don’t think this is a problem.
Receiving effective feedback
NAVIGATING 

CONFLICT
Conflict video
https://www.youtube.com/watch?v=Gl3e-OUnavQ
Advanced Scrum master workshop
patrick

Lencioni
Dealing with conflictThomas-KilmannConflictModeInstrument
3 2 1
From 1 to 5 (1 - often , 5 - seldom): 

How do i deal with conflict ?
Competition - Avoidance - Surrender -
Compromising - Collaborating
Reflect with yourself about the score
3 2 1
For each conflict type describe at least
one situation that it should be used.
Competition - Avoidance - Surrender -
Compromising - Collaborating
5 4
Conflict types
Conflict types
symptoms.

Think of ways to identify 

conflict types
4 3 2 1
Lack of clarify - Emotional attachment 

Different values - interpersonal conflict.
Suggest how to
approach the
different conflict types
4 3 2 1
Lack of clarify - Emotional attachment 

Different values - interpersonal conflict.
6 5
Navigating
conflict using
The Perfection game
Growing 

leaders
You don't see the
world very clearly!
You feel that one
listens to you.!
Fragile, you break
easily.
People now notice
you.!
You have a better
picture of how the
world works.!
People don’t always
understand what
you mean.!
You still have a lot
to learn and you fail
often.
You have learned
a lot and gained
experience.!
You have more
knowledge.!
You are able to
influence your
environment.!
It is now time to
start hatching
more eggs.
Facilitating daily meetings
Daily scrum from hell…
daily meeting guidelines
1. Validate pre-conditions.!
2. This is NOT your meeting.!
3. Look for clarity.!
4. take it offline.!
5. Time box!
6. Document problems.
The daily is a waste of time…
1. Is it short?!
2. Are problems being solved?!
3. Is information shared?!
4. Is it technical?!
5. Is it done standing up?!
6. Are we a team?
The wrong way
of doing
retrospectives
video
https://www.youtube.com/watch?v=FJezcyKno5k
Facilitating retrospectives
Retrospective guidelines
1. Listen.!
2. Ask the team.!
3. The right activity!
4. Time box!
5. Stay objective
Retrospective Model
1. Set the stage!
2. Gather data!
3. Generate insights!
4. Decide what to do.!
5. Close the retrospective
Retrospective Activities
Set the stage!
One word.!
Grade the sprint.!
!
Gather data.!
Delta  +!
Timeline.!
!
Generate insights.!
Silent grouping!
5 why’s!
!
Decide what to do.!
Action items.!
User stories.!
!
Close the retrospective!
ROTI.!
Appreciate
someone.
10 9 8 7 6 5 4 3 2 1
Celebration of learning
Share your learnings
Letter to future self
feedback please.
- Please make it effective.
- Can we quote you?
Thank you!
.‫תודה‬

More Related Content

PPTX
The Values and Principles of Agile Software Development
ODP
Scrum Process
ODP
Scrum in 15 Minutes
PPTX
Agile Methodology in Software Development
PPTX
How to Become an Indispensable Scrum Master
PPTX
Scrum ceromonies
PPTX
Agile scrum fundamentals
PDF
Agile Scrum Training Process
The Values and Principles of Agile Software Development
Scrum Process
Scrum in 15 Minutes
Agile Methodology in Software Development
How to Become an Indispensable Scrum Master
Scrum ceromonies
Agile scrum fundamentals
Agile Scrum Training Process

What's hot (20)

PPTX
Scrum introduction
PPTX
Scrum In Ten Slides (v2.0) 2018
PPTX
Exin Agile Scrum Master - Course Preview
PPTX
Agile - Scrum Presentation
KEY
Agile Estimating & Planning
PPTX
PPT
Introduction To Scrum
PDF
Introduction To Scrum
PPTX
Agile Introduction - Scrum Framework
PDF
What does a Scrum Master do, or should do, all day?
PDF
Scrum master basics
PDF
Another Scrum Cheat Sheet (great one pager)
PDF
Advanced agile scrum- Demo PPT
PDF
Agile Process Introduction
PPTX
The Scrum Guide 2020.pptx
PPTX
2017 Scrum by Picture
PPTX
Top 10 challenges faced by the scrum master
PDF
Scrum - Agile Methodology
PPTX
Nexus - Scaled Professional Scrum - An introduction
PDF
Scrum: Scrum Guide Summary
Scrum introduction
Scrum In Ten Slides (v2.0) 2018
Exin Agile Scrum Master - Course Preview
Agile - Scrum Presentation
Agile Estimating & Planning
Introduction To Scrum
Introduction To Scrum
Agile Introduction - Scrum Framework
What does a Scrum Master do, or should do, all day?
Scrum master basics
Another Scrum Cheat Sheet (great one pager)
Advanced agile scrum- Demo PPT
Agile Process Introduction
The Scrum Guide 2020.pptx
2017 Scrum by Picture
Top 10 challenges faced by the scrum master
Scrum - Agile Methodology
Nexus - Scaled Professional Scrum - An introduction
Scrum: Scrum Guide Summary
Ad

Viewers also liked (20)

PDF
More with LeSS - short intro
PPT
Introduction to Agile & scrum
PPT
Why move to Scrum ?
KEY
Scrum intro ILTechTalks
PDF
It's More complex than you think
PDF
Leading agile teams
PPT
Feedback - The Secret ingredient of success
PPTX
Domain specific languages
PPT
Introduction to Agile & scrum
PPT
Infrastructure code in Agile software development
PDF
Scrum intro
PDF
Scrum training day 2
PDF
Scrum training day 1
PPTX
Scrum role introduction – the scrum master
PPTX
Scrum master maturity_model - for agile 2014
PDF
Uplifting Scrum Master Services
PPTX
Black Belt Scrum Master
PDF
Less intro workshop
PDF
Scrum checklists
More with LeSS - short intro
Introduction to Agile & scrum
Why move to Scrum ?
Scrum intro ILTechTalks
It's More complex than you think
Leading agile teams
Feedback - The Secret ingredient of success
Domain specific languages
Introduction to Agile & scrum
Infrastructure code in Agile software development
Scrum intro
Scrum training day 2
Scrum training day 1
Scrum role introduction – the scrum master
Scrum master maturity_model - for agile 2014
Uplifting Scrum Master Services
Black Belt Scrum Master
Less intro workshop
Scrum checklists
Ad

Similar to Advanced Scrum master workshop (20)

PDF
Leading agile teams
PDF
Leading agile teams - Advanced Scrum Master
PDF
Leadership Without Authority - Scrum Master Week - Day 4
PDF
Evolution Week 2 - Alignment, Feedback, Culture
PDF
Coaching Skills - Developing People Through Better Feedback
PDF
Agiles Management - Wie geht das?
PPT
Home Brew Module 3 - Intro to People
PPTX
Reinvent Your Career 2010 - How you can make a successful Career Change
PPT
Be a coach not just a superviser. A guide to the preparation of managers
PPTX
Building a fast-failure-friendly firm
PPT
Apn servant leadership
PDF
3 techniques for high quality communication on your agile teams
PPT
Successful Disruption: how to be the disruptor not disrupted
PPTX
Achieving personal agility
PPTX
190129 SCF Webinar 5 - Opportunities - FINAL
PPT
Management And Supervision
PPTX
Leadership training module 4
KEY
Building teams by reinforcing personal feedback loops
PDF
Wild Apricot Expert Webinar: How The Best Nonprofits Resolve Internal Conflict
PPTX
Expert vs Novice Time Management Coaching - ICF Conference 2014
Leading agile teams
Leading agile teams - Advanced Scrum Master
Leadership Without Authority - Scrum Master Week - Day 4
Evolution Week 2 - Alignment, Feedback, Culture
Coaching Skills - Developing People Through Better Feedback
Agiles Management - Wie geht das?
Home Brew Module 3 - Intro to People
Reinvent Your Career 2010 - How you can make a successful Career Change
Be a coach not just a superviser. A guide to the preparation of managers
Building a fast-failure-friendly firm
Apn servant leadership
3 techniques for high quality communication on your agile teams
Successful Disruption: how to be the disruptor not disrupted
Achieving personal agility
190129 SCF Webinar 5 - Opportunities - FINAL
Management And Supervision
Leadership training module 4
Building teams by reinforcing personal feedback loops
Wild Apricot Expert Webinar: How The Best Nonprofits Resolve Internal Conflict
Expert vs Novice Time Management Coaching - ICF Conference 2014

More from Elad Sofer (9)

PDF
Three steps to transform from a waterfall to an Agile org
PDF
Descaling agile webinar
PDF
Lego farm game for simulating Scrum
PDF
Get rid of boring retrospectives
PDF
Practical-Agile Product owner workshop
PDF
Its all about the Feedback loop
PPTX
Lean sw development il tech-talks
PPT
Agile estimation and planning
PPT
Agile effort estimation
Three steps to transform from a waterfall to an Agile org
Descaling agile webinar
Lego farm game for simulating Scrum
Get rid of boring retrospectives
Practical-Agile Product owner workshop
Its all about the Feedback loop
Lean sw development il tech-talks
Agile estimation and planning
Agile effort estimation

Recently uploaded (20)

PPTX
Transform Your Business with a Software ERP System
PDF
Internet Downloader Manager (IDM) Crack 6.42 Build 42 Updates Latest 2025
PDF
2025 Textile ERP Trends: SAP, Odoo & Oracle
PDF
How to Choose the Right IT Partner for Your Business in Malaysia
PDF
SAP S4 Hana Brochure 3 (PTS SYSTEMS AND SOLUTIONS)
PPTX
Agentic AI Use Case- Contract Lifecycle Management (CLM).pptx
PPTX
Oracle E-Business Suite: A Comprehensive Guide for Modern Enterprises
PDF
System and Network Administration Chapter 2
PPTX
CHAPTER 2 - PM Management and IT Context
PPTX
ManageIQ - Sprint 268 Review - Slide Deck
PPTX
Online Work Permit System for Fast Permit Processing
PDF
Understanding Forklifts - TECH EHS Solution
PDF
PTS Company Brochure 2025 (1).pdf.......
PDF
Design an Analysis of Algorithms I-SECS-1021-03
PDF
Which alternative to Crystal Reports is best for small or large businesses.pdf
PPTX
Agentic AI : A Practical Guide. Undersating, Implementing and Scaling Autono...
PPTX
Odoo POS Development Services by CandidRoot Solutions
PDF
Audit Checklist Design Aligning with ISO, IATF, and Industry Standards — Omne...
PDF
T3DD25 TYPO3 Content Blocks - Deep Dive by André Kraus
PPTX
ISO 45001 Occupational Health and Safety Management System
Transform Your Business with a Software ERP System
Internet Downloader Manager (IDM) Crack 6.42 Build 42 Updates Latest 2025
2025 Textile ERP Trends: SAP, Odoo & Oracle
How to Choose the Right IT Partner for Your Business in Malaysia
SAP S4 Hana Brochure 3 (PTS SYSTEMS AND SOLUTIONS)
Agentic AI Use Case- Contract Lifecycle Management (CLM).pptx
Oracle E-Business Suite: A Comprehensive Guide for Modern Enterprises
System and Network Administration Chapter 2
CHAPTER 2 - PM Management and IT Context
ManageIQ - Sprint 268 Review - Slide Deck
Online Work Permit System for Fast Permit Processing
Understanding Forklifts - TECH EHS Solution
PTS Company Brochure 2025 (1).pdf.......
Design an Analysis of Algorithms I-SECS-1021-03
Which alternative to Crystal Reports is best for small or large businesses.pdf
Agentic AI : A Practical Guide. Undersating, Implementing and Scaling Autono...
Odoo POS Development Services by CandidRoot Solutions
Audit Checklist Design Aligning with ISO, IATF, and Industry Standards — Omne...
T3DD25 TYPO3 Content Blocks - Deep Dive by André Kraus
ISO 45001 Occupational Health and Safety Management System

Advanced Scrum master workshop