LEAN Robotics - Service Offerings
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LEAN Robotics is an industry leader in operational excellence and intelligent automation solutions. It delivers best-in-class operational solutions and provides foundations for emerging technologies like AI, blockchain, and machine learning. The company's team profiles highlight their consultants' extensive experience in areas like operational excellence, strategy, cost reduction, and intelligent automation. LEAN Robotics' core service offerings help clients with their strategies, reducing costs, improving customer experience, and enabling innovation.
LEAN Robotics - Service Offerings
- 2. Industry Leader in Operational Excellence and Intelligent Automation Design ׀ Consult ׀ Implement ׀ Sustain LEAN Robotics is an industry leader in the provision of Operational Excellence and Intelligent Automation solutions across multiple client sectors. Through focusing on our Operational Excellence Charter we deliver best in class operational solutions and provide the foundation for enabling emerging technologies such as Artificial Intelligence, Blockchain and Machine Learning Innovation Metrics LEAN AUTOMATION Process CustomerStrategy Technology People
- 3. TJ is a Business Consultant and Master Black Belt with over 20 years experience primarily within the Financial Services Industry. His primary focus areas are Operational Excellence, Leading Transformation Programmes, Risk and Operating Model Design, Team Leadership, LEAN Six Sigma, Intelligent Automation, M&A, Strategy and Programme Management. He has worked with FS clients across Europe, Asia, North and South America. Damien is a Business Consultant with over 15 years of consulting experience across financial services, public sector and energy industries. His primary focus areas are Strategy, Customer Experience design, Leading Cost Reduction Initiatives, Operational Model Design, LEAN Six Sigma, Robotic Process Automation, Team Leadership, Operational Excellence, Programme Management and delivery. Damien is Black Belt certified and holds a Masters in Business Management. Ryan is a Business Consultant with over 18 years experience across industries such as banking, insurance and pharmaceutical. His primary focus areas are Operational Excellence, Process Engineering, Robotic Process Automation, LEAN Six Sigma Deployments, Change Management, Financial Analysis and Programme management. Ryan is Black Belt Certified and holds a Masters in Business Administration. LEAN Robotics Team Profiles We’ve worked with the following organisations Bryan has over 20 years experience helping clients redesign and deliver large scale operational transformations working with businesses across multiple sectors. He is an expert in Systems Thinking, Lean and Six Sigma methodologies and specialises in Operational Transformation, World-Class Service Delivery, Process Improvement, Cost Reduction, Business Turnaround, Operational Excellence, RPA, Robotics, Strategy and Programme Management.
- 4. LEAN Robotics Core Service Offerings Innovation Capability Development LEAN INTELLIGENT AUTOMATION Operational Excellence CustomerStrategy Cost Reduction Customer Experience • Strategy - Design and Deliver your Operations and Digital Strategy Digital Strategy | Operations Strategy | Organisational Design | Sourcing Strategy • Cost Reduction - Identify and Deliver Cost Reduction Initiatives Direct and Indirect Cost Data Analysis | Opportunity Identification | Improvements Delivery • Customer Experience – Design and Deliver Best-in-Class Customer Experience Customer Experience Strategy | Customer Journeys & Visioning | Product and Market Scenarios • Operational Excellence – Deliver Operational Efficiency Capacity Creation | LEAN | Intelligent Automation | Organisational Optimisation | Sourcing • Capability Development – Sustain through Training, Coaching and Mentoring Operational Excellence | RPA | Transformation Training | Coaching and Mentoring | Change Management • Innovation - Enable Future Technologies such as AI, Blockchain, Machine Learning AI Strategy and Alignment | Intelligent Automation | Research and Insights | Use Cases
- 5. Customer Onboarding Simplify your customer onboarding process including Know your Customer, Credit Checks or Data transfer Compliance and Reporting Consistently deliver compliant and accurate reporting while keeping costs low Account Opening/Switching/Closing Use Digitisation to create structured data input and use RPA to key appropriate information into core banking platform and supporting systems. This can significantly reduce the turnaround time for new account opening and deliver a superior customer experience Fraud Prevention Automate analysis of your fraud and data checks for unusual behaviour so you can protect your customers Financial Reporting Streamline your month end financial reports with speed and 100% accuracy Legacy System Enablement Use your legacy systems efficiently by automating interactions and improving accuracy so you can focus on your customers Debt Recovery Collect missed taxes and fees from your citizens. Virtual workers do the chasing when a payment is missed — giving you confidence your debts are retrieved Billing and Settlements Manage your customers in a fair and consistent way by automating payment requests, processing and correcting overcharges Claims Management Accurately process claims by intelligently automating the referencing of policy entitlement, rules based resolution or approval escalations Policy Administration Let your staff put your customer care first, while your policies are administered by intelligent automation Metering Compile, manage and process capacity metering and reporting accurately and instantly Customer Records Management Maintain your customer records consistently across all your systems. With your data automated and synchronized across systems, you can put your focus on your customers wellbeing Financial Services HealthcareGovernment Energy & Utilities Expenses Management Use Digital and RPA to develop an automated end to end process to for your employees and customers to submit expenses saving significant time and reducing errors for those involved Credit Card Fraud Chargebacks Make automated redress payments to customers in line with PSD2 rules Annual Renewals Automate and streamline your annual renewals cycle Claims Verification Automate the checking and approval of your incoming customer claims and automate customer communication Application for Services Automate how new services are applied for and activated on behalf of the customer Compliance and Audit Requirements Consistently deliver compliant and accurate reporting and audit requirements while keeping costs low Payments Automate the Foreign Currency payments process by migrating customers to Digital Forms thus creating structured data input. Where this isn’t possible, using OCR to convert unstructured data to structured. Then use RPA to validate the payment quality, key into appropriate payments platform and automate the confirmation process Sanctions Screening Reduce the risk of releasing a payment which should have been held. Manual checks are prone to error and replacing manual checking with automated checking significantly reduces risk for the bank Audit Reports Use RPA to identify, source and collate all data elements from multiple systems and prepare into a standard format to support annual Audit Requests. This automation can significantly reduce repetitive non- value add activities Marketing Campaigns Analyse customer insights, generate marketing lists and deliver sales material direct to your customers Customer Queries Respond to customer queries using Natural Language processing (NLP) thus significantly improving your speed of response and removing non value add activities LEAN Robotics – Use Cases Sample Use Cases
- 6. UK + 44 7989 435169 IRL Bryan Himsworth LEAN Robotics Contact Details www.linkedin.com/in/bryanhimsworth Bryan.Himsworth@leanrobotics.co.uk UK IRL +353 86 8989878 Damien Fox www.linkedin.com/in/damienfox1 Damien.Fox@leanrobotics.co.uk UK +44 7739 386861 IRL +353 87 4107877 TJ Scally www.linkedin.com/in/tjscally TJ.Scally@leanrobotics.co.uk UK IRL +353 86 8370519 Ryan Murphy www.linkedin.com/in/ryanmurphy3 Ryan.Murphy@leanrobotics.ie