Learning activity 1.2

Models of Quality
LINGÜÍSTICA APLICADA AL IDIOMA INGLES
JORGE ALEXANDER FLORES BENAVIDES

definition of quality
First of all. Quality start with three concepts
important and in this way can describe each
model of Quality Management
Management: Action and effect of
administering
Business.
Manage: Govern exercise authority or control
over a territory y and the people who inhabit
it.
Quality: Property or set of inherent in
something, you can judge their value
properties. This fabric is of good quality.

ISO 9000
international quality management model which is used by the
majority of organizations
 ISO 9000 deals with the
fundamentals of quality
management systems
 including the eight management
principles upon which the family
of standards is based.
 ISO 9000 was first published in
1987
 It was based on the BS 5750
series of standards from BSI
that were proposed to ISO in
1979.
 However, its history can be
traced back some twenty years
before that, to the publication of
the United States Department of
Defense MIL-Q-9858 standard in
1959. MIL-Q-9858 was revised
into the NATO AQAP series of
standards in 1969, which in turn
were revised into the BS 5179
series of guidance standards
published in 1974, and finally
revised into the BS 5750 series
of requirements standards in
1979 before being submitted to
ISO.

VDA
quality management model developed for the
German automobile industry.
 The first VDA standard was for the
exchange of surface models, and was
named "VDA-FS". It has been superseded
along the way, by a subset of the "Initial
Graphics Exchange Specification" (IGES);
referred to, simply, as "VDA". Aside from
this exchange standard, VDA also
developed "VDA-PS", a library standard
for standard parts, now known as "DIN
66304".

MODEL DEMING PRIZE
The model Deming Prize has been present in Japan
since 1951 and was created with the aim of becoming
a tool for improving business in that country.
The award is given to promulgating the companies that
stand out excellently by management and quality
control, and also to promote quality management in
companies that see an opportunity in this model of
excellence.

THE AMERICAN MODEL OF EXCELLENCE IN
MANAGEMENT.
The Ibero-American Model of Excellence in
Management was implemented by FUNDIBEQ (Latin
American Foundation for Quality Management) in
1999.
That same year the foundations of American Award
for Excellence in Management published. FUNDIBQ
is a supranational organization supported and
constituted by some companies, non-profit, which is
promoting and developing global quality
management in Ibero-America.

MODEL Malcolm Baldrige
This model serves as the basis
for developing self-
assessments of the
organizations and so provide
information on the status of
these. It also helps to improve
management practices, helps
communication and serves as
a tool for planning and
delivery finally learning
opportunities.
This model helps organizations
to use and integrated
management of such a
comprehensive approach,
delivering greater value to
customers and stakeholders;
thus improving the efficiency
and capabilities of the entire
organization.

Topic Baldrige Award Deming Prize
Grading
Criteria
1. Leadership 1. Policy and Objectives
 of top-ranking managers  pursued for management
quality & QC
 policy  method of establishing
quality
 management control
system & quality improvement
process
 justifiability and
consistency of policies
 allocation and utilization
of resources
 review of policies and the
result achieved
 responsibility to society  relationship between
policies and long term & short
term planning
 unique and creative
leadership technique

The standard of excellence from the
European Foundation for Quality
Management
This model was created by the European Foundation for Quality
Management in 1990 and began delivering award annually to
companies recognized for excellence since 1992.
The model started as a basic model with the premise that good
results could be achieved with the commitment of the members of
the organization to improve processes, receiving the title of Model of
Business Excellence (Business Excellence Model). 1999 Model was
modified to a more advanced where more substantial changes lay
with the incorporation of innovation and learning as a key
competitive advantage, emphasizing the orientation to customers
and stakeholders. Finally in 2003, minor changes were made in
some of its criteria

Models of Quality management
Resume
 ISO 9000: international quality management model which is used by the majority of
organizations.
 VDA: quality management model developed for the German automobile industry.
 AVSQ: quality management model developed for the Italian automobile industry.
 EAQF: quality management model developed for the French automobile industry.
 QS-9000: quality management model developed for the US automobile industry.
 TS 16949: special requirements for the application of ISO 9000 for suppliers of the
automobile industry.
 European Quality-Award: European award for Total Quality Management which has been
presented since 1991 by the European Federation of Quality Management EFQM.
 www.efqm.org
 Deming-Award: Japanese award for Quality management since 1951.
 www.deming.org
 Malcom Baldrige-Award: US-American Award for Total Quality Management created in
1987
 www.quality.nist.org

Resources
 Baron, J.(2001), Aligning HR Strategy with
Busines Strategy. Conferencia presentada en el
IBM-Airtel Human Resource Center at tye
Instituto de empresa, Madrid (enero)
 Abegglen, J.C. y Stalk, G. (1985), Kaisha. The
Japanese Corporation.Basic Books, Nueva York.
Edición española.
 ACNielsen (2005), “The ISO Survey of ISO 9000
and ISO 14000 Certificates”
 ASQ (2004), American Society for the Quality
2004. State of the Society American Society for
Quality, Milwaukee.

Learning activity 1.2

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Learning activity 1.2