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Learning to learn

What you didn’t learn at school – and why

       Dan North, ThoughtWorks
Meet the “Gang of Three”
                                                  Socrates
                            Dialectic: logic and argument

                                                             469–399 BC
                      Plato
                      Reality as a projection

                                           Aristotle
428–348 BC
                                      Categorisation
                             Inclusion and exclusion
                                                       384– 322 BC
© Dan North, ThoughtWorks                                                 2
These men shaped how we think
We focus on what is rather than what could be
      Pointing out what is wrong


We don’t value instinct
      “It’s just a hunch”
       “It just feels right”


       We use logic to argue from cause to effect

© Dan North, ThoughtWorks                           3
Example: modern legal systems
Laws based on ethics
      It is wrong to kill someone, usually


Dialectic between prosecution and defence
      No (explicit) value on emotion or feelings


Purpose is to “prove beyond reasonable doubt”
      Rather than find “most intuitively sensible outcome”

© Dan North, ThoughtWorks                                4
Reality is more complex
Factors influence one another in loops
      either reinforcing, balancing or damping

 The shower
being too hot                               Being addicted
 or too cold                                   to drugs                Committing
                                                                      petty crime to
                                                                      pay for drugs

                            The amount I
                            move the dial
                                                        Being in prison
                                                           with easy
                                                        access to drugs

© Dan North, ThoughtWorks                                                              5
Systems Thinking
Looks at the system as a whole
      Overall effectiveness rather than local efficiency
      Feedback loops rather than cause-and-effect

Metrics are indicators of trend, not targets

The system is greater than the sum of the parts
      What is the individual contribution of a coach?

One globally-optimising target
      “Does it make the car go faster?”
© Dan North, ThoughtWorks                                  6
Western society is based on targets
Schools have SATs, GPAs, school league tables

Businesses have KPIs, SLAs, budgets, sales targets

Hospitals have waiting lists, more league tables

Even trains have punctuality targets (in the UK)

           But targets are based on a logical fallacy!

© Dan North, ThoughtWorks                                7
The fallacy of targets
A good school will produce high exam results,
  therefore a school with high exam results is a
  good school

All cows have four legs, so all four-legged
  animals must be cows

   We assume only this cause can give this effect
© Dan North, ThoughtWorks                           8
You can always “game” targets
Improve school exam results

Reduce hospital waiting lists

Increase train punctuality

                        The tail is wagging the dog!

© Dan North, ThoughtWorks                              9
How we learn in school
          “Open your books at chapter 12 and read”

Sitting and listening to history
      “3 minute” attention span, based on eye movement

Individual rote learning
      Memorise and regurgitate – « Ecoutez et répétez »

Practising for your end-of-year exams
      All that matters is getting the grade

© Dan North, ThoughtWorks                                 10
How we learn at work
              “Open the spec at section 12 and read”

Sitting and listening to the sales report
      “3 minute” attention span, based on eye movement

Individual rote learning
      Memorise and regurgitate – SELECT FROM WHERE

Practising for your end-of-year review
      All that matters is getting the promotion

© Dan North, ThoughtWorks                                11
How we actually learn
                            The Dreyfus model

            Novice – needs context-free direction
            Advanced beginner – needs to fail
            Competent – needs goals
            Proficient – needs metaphor
            Expert – needs experts!

© Dan North, ThoughtWorks                           12
How we learn martial arts
                            Shu-ha-ri

                            Shu - holding

                            Ha - breaking

                            Ri - transcending
© Dan North, ThoughtWorks                       13
How we limit learning
Providing information without context
      Anyone above Novice will disengage

Penalising “failure”
      Cannot progress beyond Advanced Beginner

Working alone
      Collaboration is cheating! Especially in exams

Not valuing instinct or intuition
      No incentive to become proficient
© Dan North, ThoughtWorks                              14
Effective learning
Offer knowledge with context

Create "breakable toys“, encourage experimentation

Encourage collaboration, especially in exams

Foster instinct and passion

                 That sounds like effective leadership!

© Dan North, ThoughtWorks                                 15
How we limit thinking
Back to our three amigos...

Most business interactions are dialectic
      We “know” the answer before the meeting
      It’s just a question of talking the other guy round


We use logic and rhetoric
      And we have no time for instinct or hunches

© Dan North, ThoughtWorks                                   16
Six thinking hats
                              Parallel thinking

         – process, direction
           – facts, data, gaps
Red hat – emotion, feelings
           – positive possibility, past success
Black hat – critical thought, risk
Green hat – generative, creative, lateral

© Dan North, ThoughtWorks                         17
Thinking hats applied
                            Structured

                             Reactive

                             Specific

                            Exploratory

© Dan North, ThoughtWorks                     18
Effective thinking
Leave your ego at the door
      Everyone gets to play to their strengths


Practise parallel thinking
      Works equally well either planned or reactive


Risk aversion isn’t “being negative”
      It’s great black hat thinking!
© Dan North, ThoughtWorks                             19
Summary – what can we do differently?
Apply Systems Thinking
      Effective throughput rather than local targets

Use metrics as indicators not targets
      Beware of four-legged cows!

Foster a learning environment
      Encourage breakable toys

Practise parallel thinking

      We can learn to learn and think – and lead – effectively

© Dan North, ThoughtWorks                                        20
Thank you
      “Far too often proof is no more than lack of
             imagination” – Edward de Bono


                            Any questions?

                    dan.north@thoughtworks.com
                         http://dannorth.net

© Dan North, ThoughtWorks                            21
Bibliography
From Novice To Expert – Dr. Patricia Benner

Six Thinking Hats – Edward de Bono

The Art of Systems Thinking – Joseph O’Connor

Zen and the Art of Motorcycle Maintenance –
  Robert Pirsig

© Dan North, ThoughtWorks                       22

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Learning To Learn

  • 1. Learning to learn What you didn’t learn at school – and why Dan North, ThoughtWorks
  • 2. Meet the “Gang of Three” Socrates Dialectic: logic and argument 469–399 BC Plato Reality as a projection Aristotle 428–348 BC Categorisation Inclusion and exclusion 384– 322 BC © Dan North, ThoughtWorks 2
  • 3. These men shaped how we think We focus on what is rather than what could be Pointing out what is wrong We don’t value instinct “It’s just a hunch” “It just feels right” We use logic to argue from cause to effect © Dan North, ThoughtWorks 3
  • 4. Example: modern legal systems Laws based on ethics It is wrong to kill someone, usually Dialectic between prosecution and defence No (explicit) value on emotion or feelings Purpose is to “prove beyond reasonable doubt” Rather than find “most intuitively sensible outcome” © Dan North, ThoughtWorks 4
  • 5. Reality is more complex Factors influence one another in loops either reinforcing, balancing or damping The shower being too hot Being addicted or too cold to drugs Committing petty crime to pay for drugs The amount I move the dial Being in prison with easy access to drugs © Dan North, ThoughtWorks 5
  • 6. Systems Thinking Looks at the system as a whole Overall effectiveness rather than local efficiency Feedback loops rather than cause-and-effect Metrics are indicators of trend, not targets The system is greater than the sum of the parts What is the individual contribution of a coach? One globally-optimising target “Does it make the car go faster?” © Dan North, ThoughtWorks 6
  • 7. Western society is based on targets Schools have SATs, GPAs, school league tables Businesses have KPIs, SLAs, budgets, sales targets Hospitals have waiting lists, more league tables Even trains have punctuality targets (in the UK) But targets are based on a logical fallacy! © Dan North, ThoughtWorks 7
  • 8. The fallacy of targets A good school will produce high exam results, therefore a school with high exam results is a good school All cows have four legs, so all four-legged animals must be cows We assume only this cause can give this effect © Dan North, ThoughtWorks 8
  • 9. You can always “game” targets Improve school exam results Reduce hospital waiting lists Increase train punctuality The tail is wagging the dog! © Dan North, ThoughtWorks 9
  • 10. How we learn in school “Open your books at chapter 12 and read” Sitting and listening to history “3 minute” attention span, based on eye movement Individual rote learning Memorise and regurgitate – « Ecoutez et répétez » Practising for your end-of-year exams All that matters is getting the grade © Dan North, ThoughtWorks 10
  • 11. How we learn at work “Open the spec at section 12 and read” Sitting and listening to the sales report “3 minute” attention span, based on eye movement Individual rote learning Memorise and regurgitate – SELECT FROM WHERE Practising for your end-of-year review All that matters is getting the promotion © Dan North, ThoughtWorks 11
  • 12. How we actually learn The Dreyfus model Novice – needs context-free direction Advanced beginner – needs to fail Competent – needs goals Proficient – needs metaphor Expert – needs experts! © Dan North, ThoughtWorks 12
  • 13. How we learn martial arts Shu-ha-ri Shu - holding Ha - breaking Ri - transcending © Dan North, ThoughtWorks 13
  • 14. How we limit learning Providing information without context Anyone above Novice will disengage Penalising “failure” Cannot progress beyond Advanced Beginner Working alone Collaboration is cheating! Especially in exams Not valuing instinct or intuition No incentive to become proficient © Dan North, ThoughtWorks 14
  • 15. Effective learning Offer knowledge with context Create "breakable toys“, encourage experimentation Encourage collaboration, especially in exams Foster instinct and passion That sounds like effective leadership! © Dan North, ThoughtWorks 15
  • 16. How we limit thinking Back to our three amigos... Most business interactions are dialectic We “know” the answer before the meeting It’s just a question of talking the other guy round We use logic and rhetoric And we have no time for instinct or hunches © Dan North, ThoughtWorks 16
  • 17. Six thinking hats Parallel thinking – process, direction – facts, data, gaps Red hat – emotion, feelings – positive possibility, past success Black hat – critical thought, risk Green hat – generative, creative, lateral © Dan North, ThoughtWorks 17
  • 18. Thinking hats applied Structured Reactive Specific Exploratory © Dan North, ThoughtWorks 18
  • 19. Effective thinking Leave your ego at the door Everyone gets to play to their strengths Practise parallel thinking Works equally well either planned or reactive Risk aversion isn’t “being negative” It’s great black hat thinking! © Dan North, ThoughtWorks 19
  • 20. Summary – what can we do differently? Apply Systems Thinking Effective throughput rather than local targets Use metrics as indicators not targets Beware of four-legged cows! Foster a learning environment Encourage breakable toys Practise parallel thinking We can learn to learn and think – and lead – effectively © Dan North, ThoughtWorks 20
  • 21. Thank you “Far too often proof is no more than lack of imagination” – Edward de Bono Any questions? dan.north@thoughtworks.com http://dannorth.net © Dan North, ThoughtWorks 21
  • 22. Bibliography From Novice To Expert – Dr. Patricia Benner Six Thinking Hats – Edward de Bono The Art of Systems Thinking – Joseph O’Connor Zen and the Art of Motorcycle Maintenance – Robert Pirsig © Dan North, ThoughtWorks 22