Lecture 11-16 Training and development in HR
- 2. TRAINING DEFINED TRAINING is a learning process that involves the acquisition of knowledge, sharpening of skills, concepts, rules, or changing of attitudes and behaviours to enhance the performance of employees.
- 3. 1. Difference Between Training Training focuses on specific job knowledge and skill that is to be applied in the short run. Development focuses on broad knowledge and insights that may be required for adaptation to environmental demands in the future.
- 9. DEVELOPMENT DEFINED DEVELOPMENT, on the other hand, helps the individual handle future responsibilities, with less emphasis on present job duties.
- 10. Need and basic purposes of training To Increase Productivity To Improve Quality To Help a Company Fulfil Its Future Personnel Needs To Improve Organizational Climate To Improve Health and Safety Obsolescence Prevention Personal Growth
- 11. The Benefits of Training How Training Benefits the Organisation Leads to improved profitability and/or more positive attitudes towards profit orientation. Improves the job knowledge and skills at all levels of the organization. Improves the morale of the work force. Helps people identify with organisational goals. Helps create a better corporate image.
- 12. The Benefits of Training Aids in organisational development. Helps prepare guidelines for work. Aids in understanding and carrying out organisational policies. Provides information for future needs in all areas of the organisation. Organization gets more effective decision making and problem solving. Aids in developing leadership skills, motivation, loyalty, better attitudes, and other aspects that successful workers and managers usually display.
- 13. The Benefits of Training Aids in increasing productivity and/or quality of work. Helps keep costs down in many areas, e.g., production, personnel, administration, etc. Develops a sense of responsibility to the organisation for being competent and knowledgeable. Improves labour-management relations and creates an appropriate climate for growth, communication.
- 14. The Benefits of Training Reduces outside consulting costs by utilising competent internal consulting. Stimulates preventive management as opposed to putting out fires. Eliminates sub-optimal behaviour. Helps employees adjust to change. Aids in handling conflict, thereby helping to prevent stress and tension.
- 15. Benefits to the Individual Helps the individual in making better decisions and effective problem solving Through training and development, motivational variables of recognition, achievement, growth, responsibility and advancement are internalized and operationalised. Aids in encouraging and achieving self- development and self-confidence.
- 16. Benefits to the Individual Helps a person handle stress, tension, frustration and conflict. Provides information for improving leadership knowledge, communication skills, and attitudes. Increases job satisfaction and recognition. Moves a person towards personal goals while improving interaction skills. Satisfies personal needs of the trainee.
- 17. Benefits to the Individual Provides trainee an avenue for growth and a say in his/her own future. Develops a sense of growth in learning. Helps a person develop speaking and listening skills; also writing skills when exercises are required. Helps eliminate fear in attempting new tasks.
- 18. Benefits in Intra and Inter-group Relations Improves communication between groups and individuals. Improves interpersonal skills. Makes organisation policies, rules and regulations viable. Improves morale. Builds cohesiveness in groups. Provides a good climate for learning, growth, and coordination. Makes the organisation a better place to work.
- 19. Identifying Training needs Job Present performance Desired performance Gap Setting Training Objectives and Policy Designing Training Programme Conducting the Training Follow up and Evaluation Approach to Training F E E D B A C K & R E V I E w
- 20. Types of Training Induction or Orientation Training:- It is concerned with introducing or orienting a new employee to the organisation & its procedure, rules & regulation. Job Training:- It relates to specific job which the worker has to handle, it gives information about machines, process of productions, instructions to be followed, methods to be used & so on. Internship Training:- Under this method, the educational institute enters into arrangement with an industrial enterprise for providing practical knowledge to its students.
- 21. Refresher Training:- It meant for the old employees of the enterprise. The basic purpose of refresher training is to acquaint the existing workforce with the latest methods of performing their jobs & improve their efficiency further. In the words of Dale Yoder, “Retraining programmes are designed to avoid personnel obsolescence.” Training for promotion:- The talented employees may be given adequate training to make them eligible for promotion to higher job in the organisation.
- 22. Training Methods On-the-Job Methods Off-the-Job Methods - Job Rotation - Coaching - Job Instruction/Training through step by step -Committee assignment -Internships -Apprentice -Vestibule Training - Role Playing - Lecture Methods - Conference or Discussion -Programmed Instructions -Lecture/Talks/Discussions - Videos/Films -Case study -Demonstrations
- 23. On-the-Job Training Methods This type of training, also known as job instruction training is the most commonly used method. OJT has the advantage of giving first hand knowledge & experience under the actual working condition while the trainee learns how to perform a job, he is also a regular worker rendering the services for which he is paid.
- 24. Managerial on-the-Job Training Job rotation Moving a trainee from department to department to broaden his or her experience and identify strong and weak points. Coaching/Understudy approach The trainee works directly with a senior manager or with the person he or she is to replace.
- 25. • Job Instruction This method is also known as training through step by step. Under this method, trainer explains, the trainee the way of doing the job, job knowledge & skills & allow him to do the job. The trainer appraises the performance of the trainee, provides feedback information & corrects. Committee Assignments A group of trainees are given and asked to solve an actual organizational problem. The trainees solve the problem jointly. It develops team work.
- 26. Off-the-Job Training Methods Under this method of training, trainee is separated from the job situation & his attention is focused upon learning the material related to his future job performance. There is an opportunity for freedom of expression for the trainees.
- 27. Off-the-job training method are as follows :- Vestibule training Sensitivity training Transactional analysis Grid training Role playing Lecture methods Conference or discussion Programmed instruction
- 28. Off-the-Job Management Training and Development Techniques Vestibule Training:- In this method, actual work condition are simulated in a class room. Material, files & equipment those are used in actual job performance are also used in training. This type of training is commonly used for training personnel for clerical & semi skilled jobs. The duration of training ranges from days to a few weeks. Vestibule training allows employees to practice and develop their skills in a safe and controlled environment without the risk of damaging equipment or causing harm to themselves or others.
- 29. Off-the-JOB Development Methods Sensitivity Training ST or Laboratory training is a method of changing individual behaviour through unstructured group interaction The main objective of ST is to develop among the group members, an understanding of themselves and other their relationships with others
- 30. Off-the-JOB Development Methods Transactional Analysis This is a theory of personality and provides an approach for defining and analyzing the interaction between people The basic theory behind transactional analysis is that an individual’s personality comprises of three ego states The parent The child The adult
- 31. Off-the-JOB Development Methods Grid Training Its is a six phase program lasting from 3 to 5 years It starts with upgrading managerial skills, continues to group improvement, improves inter group relations, goes into corporate planning, develops implementation methods and ends with an evaluation phase
- 33. Off-the-JOB Development Methods Behaviour Modeling It demonstrates desired behaviour and provides trainees the chance to practices and role/play/imitate those behaviours and receive feedback
- 34. Role playing Creating a realistic situation in which trainees assume the roles of persons in that situation. This method of training involves action, doing & practice. The participants play the role of certain characters, such as the production manager, mechanical engineers, superintendents, maintenance engineers, quality control inspectors, foreman, workers & the like. This method is mostly used for developing interpersonal interactions & relations.
- 35. Lecture Method The lecture is traditional & direct method of instruction. The instructor organizes the material & gives it to a group of trainees in the form of a talk. To be effective, the lecture must motivate & create interest among the trainees. An advantage of lecture method is that it is direct & can be used for a large group of trainees.
- 36. Conference or Discussion- It is a method in training the clerical , professional & supervisory personnel. This method involves a group of people who pose ideas, examine & share facts, ideas & data, test assumption, & draw conclusion all of which contribute to the improvement of job performance . Discussion has the distinct advantage over the lecture method in that the discussion involves two way communication and hence feedback is provided.
- 37. Programmed Instruction- In recent years this method has become popular. The subject matter to be learned is presented in a series of carefully planned sequential units. These units are arranged from simple to more complex levels of instruction. The trainees goes through these units by answering question or filling the blanks . This method is time consuming and expensive.
- 38. Design Of a Training Programme 1.Identification of Training needs • Organisational Analysis • Task Analysis • Human Resource Analysis 2.Setting Training Objectives 3.Organisation of Training Programme *Trainee and Instructor *Period of Training *Training Method & Material 4.Evaluation of Training Results
- 39. Training Process:- Understanding Organisational Objectives and Strategies Training Need Assessment Establishment of Training Goals Devising Training Programmes Implementation of Training Programme Evaluation of Results
- 40. Process of Training and Development (1) Training needs analysis (2) Instructional design (3) Validation (4) Implementation (5) Evaluation and follow-up
- 41. (1)Training needs analysis A. Organization analysis: identify training needs of the organization according to its long-term goals-set the training goals. B. Job analysis: identify training needs according to job descriptions and specifications—specify skills/knowledge/behavior to be trained. C. People analysis: identify people that need training and their trainability-identify potential trainees.
- 42. (2) Instructional design A. Set training goals. B. Determine what to train. C. Identify trainees. D. Choose training materials. E. Determine training modes and methods. F. Select trainers. G. Schedule training. H. Develop training budget.
- 43. (3) Validation A. Validate the training program before implementation. Pilot study: conduct the program with a small number of trainees to test its effect. Consultation: consult the trainees and their supervisors on the appropriateness of the program. B. Make revision of the training programs before implementation.
- 44. (4) Implementation A. Obtain continuous support from line-management to the training program. B. Appoint manager for the training program. C. Develop managing guidelines for the program. D. Provide logistic support. E. Conduct concurrent evaluation of the program.
- 45. (5) Evaluation and follow-up A. Types of evaluation: Concurrent evaluation: evaluate training effects during training. Immediate final evaluation: evaluate training effects at the end of the training. Follow-up evaluation: evaluate training effect by evaluating trainee performance over time.
- 46. C. Forms of evaluation Written tests: Check learning results of knowledge. Simulation: check learning results of skills. Interviews: check training effects by talking to the trainees and their supervisors. Questionnaire: check effectiveness of instruction materials, trainer and training methods. Performance appraisal: check learning transfer and training effectiveness on job.
- 47. Evaluation of Training Programme:- o Reactions: Evaluation on the basis of Trainees reaction to the usefulness of coverage of the matter, depth of the course content, method of presentation, teaching methods etc.. o Learning: Evaluation on the basis of quantity of learning and time of learning with the application of the knowledge gained through training. o Job Behaviour: Evaluation based on the manner and extent to which the trainee has applied his learning to his job. o Organisation: Evaluation based on the overall organisation’s increased productivity, quality, morale, sales turnover etc.. o Ultimate Value: Measurement of the ultimate result of the contributions of the training programme to the company goals like survival, growth, profitability etc..and to the individual goals like personality and social goals like CSR activities.
- 48. New Concepts of Training 1. Artificial Intelligence (AI):As the market for artificial intelligence solutions continues to grow, every industry is becoming more AI and data driven. Incorporating AI in learning or training and development would mean more automation and personalization. You must have seen chat bots on websites? The way it responds to your queries and offers suggestions resemble a human presence on the other end. An AI-based learning tool can also share tailored training plans and resources for individual employees. So, investing in an AI powered learning platform will enhance the learning experience of your employees.
- 49. 2. Personalized Training : Creating personalized employee training programs that are tailored to each employee’s learning needs is an approach that can deliver better outputs in terms of productivity. Personalized training programs are based on the employees’ current skills, knowledge, and learning needs, and focuses on individual employee’s strengths and weaknesses and aims at improving and overcoming them.
- 50. 3. Need-based Training: Self-learning courses have been on the rise, where employees select courses that they wish to learn on online learning platforms. They can then arrange for workshops or create an online training module for the same. Providing continuous and customized learning opportunities will help your employees learn new skills and implement them at work.
- 51. 4. Gamification: Gamification, simply put, is the application of certain gaming techniques into the employee training program. It is widely known that recognition and rewards motivate employees to perform better at their workplace. Gaming usually involves competitive behavior, where players try to aim for the highest score. Therefore, enterprises want to create a competitive environment at work to boost employees’ productivity.
- 52. 5. Augmented Reality Though a bit expensive, it is totally worth investing in for the immersive learning experience that it provides. Incorporating augmented reality into training programs generates much more engagement than a regular training session. AR displays a computer- generated 3D visual on the learners’ mobile screen that is superimposed over a normal image or object. Augmented reality is being used in many industries such as healthcare, automobile, architecture, sales, etc., to provide in-depth training to employees. For example, sales professionals can see an augmented version of their product which they can rotate and zoom for a better view. They can use this feature while pitching the product to their prospective clients
- 53. 6. Virtual Reality The terms augmented reality and virtual reality are usually spelt in the same breath. But there is a vast difference between the two. While augmented reality allows you to view an enhanced version on a device screen, virtual reality completely immerses you in the learning process by virtually changing your current environment. A number of industries have incorporated virtual reality as part of their employee training programs, in order to improve their learning experience. Moreover, it’s a safe space to try out various theories and see what works best. This practice of providing in-depth learning has already caught up with most companies and is believed to gain more exposure in newer avenues
- 54. 7. Experiential Learning Experiential training is nothing but learning by doing. Employees are presented with real-world situations that actually apply to their job. Simulations training and role play are prime examples of experiential learning, where employees have to work upon hypothetical yet real-world scenarios and come up with a logical solution to mitigate problems.
- 55. 8. Microlearning With businesses becoming more mobile-oriented, the need for microlearning is ever increasing. Microlearning will definitely see an upsurge in the coming years. Creating short knowledge nuggets, designed to address the immediate learning needs of the employees, and making it available at the precise time of need is what makes this form of learning more important. The short bursts of information can be in the form of text, videos, animation or even audio. The idea behind microlearning is to equip the employees with learning material that they can access whenever they want.
- 56. 9. Mobile Learning Apps Creating a mobile app specifically for employee training increases employee engagement significantly. As mobile users are increasing, the amount of time they spend on apps has also increased.