Lesson 10 troubleshooting
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This document provides tips and strategies for troubleshooting common Mac problems. It discusses forcing programs to quit and restarting computers as quick fixes. If issues persist, it recommends repairing permissions, removing preference files, updating programs, and downloading helper applications. Specific problems covered include programs not responding, files not opening, forgotten passwords, and internet connection issues. The document also provides suggestions for where to find external help and lists some free Mac software.
Lesson 10 troubleshooting
- 1. 4/20/10 PMBurke Troubleshooting Your Mac When Things Don’t Work Common and some uncommon problems Preventive Maintenance Quick Fix strategies. Deleting a preference file Internet Problems Helper Apps 1
- 2. 4/20/10 PMBurke Common Problems Spinning ball keeps spinning Programs don’t respond or behave strangely Program freezes Files don’t open-may or may not get error message Force quit/restart Prg Upgrade Ram memory Reboot computer, Repair permissions Force quit/Restart or remove plist file May need Program or Helper Application 2 Problem Solution
- 3. 4/20/10 PMBurke Quick Fix for Program Problems • Force Quit program and restart. • Apple>Force Quit • Press: Command/Option/ESC • Control-click on program icon>menu>quit • Shut Down Computer, wait 30 seconds and restart. 3
- 4. 4/20/10 PMBurke Beyond the Quick-fix • Repair permissions • Applications>Utility>Disk utility • Select repair • Remove the preference file (plist)for the program and restart • Home> Library>Preferences • Select com.apple.program.plist •Drag .plist file to Desktop, re-open program 4
- 5. 4/20/10 PMBurke Beyond the Quick Fix-2 • Look for an update of program • Apple> Software Update • e.g., iTunes, QuickTime • Reload the program from the original disk • Find appropriate application and download 5
- 6. 4/20/10 PMBurke Files/mail Attachments Wont Open • Save attachment to desktop • Open directly or • Drag file onto application icon • e.g., iPhoto or Quicktime • Open application and then open attachment within the application e.g., Excel/File/Open • Download Helper application • RealPlayer, Flip4Mac 6
- 7. 4/20/10 PMBurke Helper Applications Flip4Mac (wmv files) Adobe Reader (pdf files) RealPlayer (audio files) Vmware Fusion (any windows File) 7
- 8. 4/20/10 PMBurke Forgot Password (can’t log in to your Computer) • Try likely passwords • If nothing works, Insert Install DVD • Click Install • Go to Utilities, Reset Password • Enter New password, Quit Installer • Write Down Password in safe Place (LBB) 8
- 9. 4/20/10 PMBurke Internet Connection Problems • Open System Preferences/Network • Check configuration (Ethernet or Modem) • Modem or Router Glitch • Shut down modem, Router, Wait 30 seconds • Restart modem, wait until lights stabilize, restart router 9
- 10. 4/20/10 PMBurke Get external HELP • Google the Problem • Help menu • Apple website (FAQ) or MobileMe • Apple Helpline 1-800-275-2273 (800-APP-CARE) • Apple Store (Christiana Mall) • MAC users Group (ALLMUG, Tuesday 3.15) • Troubleshooting group Friday 12:30 10
- 11. 4/20/10 PMBurke Free Mac Software Virex (Anti Virus, free at Udel site) Skype (free phone Calls Worldwide) NeoOffice (Similar to Microsoft Office) Picassa (Google Photo sharing) Facebook, Twitter etc) 11