Library presentation v2
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The document discusses the role of an outreach librarian in supporting evidence-based decision making. Key points: - The outreach librarian is embedded with client teams to understand their needs and simplify access to information resources. - Services provided include answering enquiries, supplying documents, managing e-resources, conducting horizon scanning and current awareness, and providing user education. - Effectiveness is measured through user satisfaction surveys, focus groups, and tracking requests through a customer relationship management system to ensure targets are met.
Library presentation v2
- 1. Working Smarter for Better Health The Role of the Outreach Librarian Carl Marsh - Head of Client Operations Kieran Lamb – Head of Evidence Services Working Smarter for Better Health
- 2. Working Smarter for Better Health Outline • Who we are • Outreach Librarian • Evidence Based Decision Making to Support Population Health and Commissioning • Enquiry Service • Document Supply • E-Resource Management • Awareness and User Education • Keeping Up-to-Date • User Satisfaction and Understanding Users • Ensuring We Deliver Working Smarter for Better Health
- 3. Working Smarter for Better Health Who We Are Clinical Support Services Corporate Services
- 4. Working Smarter for Better Health Our Vision & Values Our Vision "By working smarter, we will be the leader in professional services and solutions that support and transform the way our clients improve the lives of their populations" Our Values We Put our clients first… the focus of our efforts Work better together… through teamwork, partnership and collaboration Have integrity professionalism, respect and honesty Get creative ... thinking differently about the way we work to create a culture of improvement Have fun… passionate about what we do, and how we do it Look after each other ... creating an environment in which staff can flourish
- 5. Working Smarter for Better Health Evidence Based Decision Making to Support Population Health Commissioning Support •Support redesign of therapy services in the community by providing the evidence of what a great service looks like elsewhere. •Supporting the redesign of wheelchair and equipment services. Looking particularly at guidance. •Using different funding models to transform delivery of care. Population Health •Recent examples are around supporting Liverpool Public Health to develop evidence based guidelines to inform the commissioning process. •Supporting understanding of the delivery of social prescribing in a primary healthcare setting to improve mental health.
- 6. Working Smarter for Better Health Outreach Librarian Role of the Outreach Librarian • Embedded with clients teams – sit with them to understand their needs • Enable the outreach librarian to be effective by utilisation of the wider library network • Delivers two way communication with team • Simplifies access to information resources • Physical embodiment of knowledge services • Link to wider library network
- 7. Working Smarter for Better Health Enquiry Services • Outreach librarian leads on local delivery of enquiry services • Can call on expertise of wider team and capacity as required (62 years of experience) • Key is dialogue with end user so people are aware of what is happening with request
- 8. Working Smarter for Better Health Document Request Supply Knowledge • Document supply is based on knowledge of likely sources • E-resources • Local Holdings • Regional Holdings • National Schemes • Knowing who to ask – utilising professional experience • Format that is useful to end user • Library network brings additional capacity
- 9. Working Smarter for Better Health E-Resources Management Managing eResources • Athens administration is about granting permitted access and disseminating permitted access. • We are cogniscient of the flow of Athens registration process, self- registration not simple from a LA environment • Link resolver must be maintained to maximise use of resources. • Promote, promote, promote
- 10. Working Smarter for Better Health Keeping Up-to-Date Horizon Scanning and Current Awareness • Table of Contents – great where relevant but a bit hit or miss but can be made precise using RSS • Horizon Scanning – more grey, key is the focus, get the scope right the rest follows • SDI – repeated search based on negotiation with end user to deliver a bespoke/tailored service • Outreach Librarian needs to apply local knowledge and relationships to service delivery Key criteria to consider for relevance of Horizon Scanning
- 11. Working Smarter for Better Health Awareness and User Education Awareness and User Education • Utilise blended learning for delivery of end user training: – 1 to 1 – Group – Webinars • Training is marketing (gives permission to request services) • Utilise existing communication channels where possible and Athens
- 12. Working Smarter for Better Health Service Quality and Understanding Users Measuring What We Do • Annual Library Quality Accreditation Framework Submission • Activities subject to simple impact evaluation • Annual user satisfaction survey shows 100% desire to reuse service and Exceeding Expectation in 94% of service delivery • Focus groups/depth interviews used to triangulate information received from quantitative reviews
- 13. Working Smarter for Better Health Ensuring We Deliver Customer Relationship Management Software • All requests are tracked by CiviCRM • Allows us to review times of delivery – check we are meeting target times • Understand use patterns • Distribute work amongst the wider team • Understand client better
- 14. Working Smarter for Better Health Ensuring we deliver • Tactical Delivery Meetings • Contract Review Meetings • Individual Interface Meetings • Client Reports – Biannual Reports to Commissioner and Activity and Outcomes Performance Measures • Client Satisfaction Survey • Strategic Review Board • Risk management
- 15. Working Smarter for Better Health What Do We Offer You? • An established Service with a track record for delivering support for beneficial change • Skilled staff with subject expertise and experience • A wealth of knowledge supported by physical and electronic resources.
Editor's Notes
- #2: Carl and Kieran
- #3: Carl
- #4: CARL Currently providing commissioning support services for 12 CCGs across Cheshire and Merseyside Other clients include Local Authorities and NCB 600+ staff with a wide range of skills and expertise Rattle thru service portfolios and finish on Transformation
- #5: CARL
- #7: Kieran
- #15: Cheshire and Merseyside Commissioning Support Unit (CMCSU) recognises that a framework is required by which it can manage its working relationship with clients to ensure both delivery of the requirements that are defined in the Service Level Agreements/Contracts and in demonstrating CMCSU is effective, flexible and value for money. To support an account management approach CMCSU deploys a client centred approach with each of its clients that it works with, which is complimented by a locality structure that the CSU has developed in consultation with clients across its current geography. The approach takes two primary forms; a schedule of meetings and a suite of documents and reports: Tactical Delivery Meetings Contract Review Meetings Individual Interface Meetings Client Reports Client Satisfaction Survey Strategic Review Board Risk management