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- 1. MARIA KALVA Chapel Square, Ont., M1V 2S3 Ph: 4162625823; Email:Kalvampk@gmail.com OBJECTIVE:To build a career with a growth oriented organization that offers me a consistently positive atmosphere to learn new technologies and implement them to offer better customer experience. SUMMARY OF QUALIFICATIONS Diploma in Technical Support Analyst Posses Masters in Computer Applications Knowledge of C, C++, SQL, IBM 10+ years of experience in Customer Support exceeding customer expectations as a result going beyond target goals consistency, troubleshooting, creative problem solver with analytical capabilities. EMPLOYMENT HISTORY: POSITION HELD COMPANY WORKED IN RESPONSIBILTIES AND ACHIEVEMENTS FROM TO Customer Service Representative General Nutrition Center Received Customer Service Appreciation many times. Reduced Customer problems escalations to Management frequently to rarely. Installing and configured the computer systems with the new hardware as well as updating the customer information. Solving Computer hardware and software problems or escalating the non-solved problems and communicating the same to the customers Handling situations during emergency power outages. Collaborating with company staff to optimize working environment and customer support in terms of disputes. Communicating to the manager of any unforeseen omittances in the promotions and asking for resolutions. Preparing the store for formal visits and Inventory control. Checking stocks, Handling Orders and Preparing Invoices Training new employees of the company from different levels. June 2003 To date Effectively upselling achieving and going beyond the target goals. Ensuring customers exceed their nutritional/fitness goals. Collected information through client phone calls to identify and report product problems, inquiries, availability and responded to customers requests effectively within deadlines Receiving the shipments, Visual Merchandizing Attention to details Housekeeping duties Technical support ITI Providing Help desk support to students, troubleshooting computers, laptops and communicating back with the information of the state of the repairs. Communicating with the manager about the student needs. Running routine backups of the systems in place. Having a recovery model in case of any unprecedented failures. Responded to phone calls, emails and in-person request installed and configured software and tested student’s pc. Analyzed functionality of peripherals. July 2004 October 2004 EDUCATIONAL QUALIFICATIONS: Degree/Diploma Name of the Degree/Diploma University/College studied in From To Diploma QTP Automation Stepin2it (Brampton, Canada) August 2014 October 2014 Diploma Technical Support Analyst ITI (Toronto, Canada) March 2004 September 2004 Degree Masters in Computer Applications Osmania University (India) validated with WES June 1993 July 1996 October 2015