Linuxtag 2011-it-asset-management-glpi-fusioninventory
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The document discusses IT asset management software called GLPI and the related FusionInventory project. It provides an overview of GLPI's capabilities such as asset tracking, inventory collection from agents and network scans, integration with other systems, user authorization features, and a service desk module. The presentation notes that GLPI is an open source project led by an independent nonprofit organization and has a large community of developers and contributors. FusionInventory is a sister project that works with GLPI to remotely collect inventory from devices on the network.
Linuxtag 2011-it-asset-management-glpi-fusioninventory
- 1. IT ASSET MANAGEMENT WITH GLPI ´ Goneri Le Bouder and Walid Nouh LinuxTag 2011 GLPI and FusionInventory
- 2. A BOUT US : WALID N OUH IT MANAGEMENT CONSULTANT GLPI core developer FusionInventory project co-leader Rollerskate fanatic Work at TECLIB’, Brussels, Belgium
- 3. ´ A BOUT US : G ON E RI L E B OUDER F REE SOFTWARE ENTHUSIAST Debian Developer Perl Monger Former OCS Inventory developer FusionInventory project co-leader Work at TECLIB’, Paris, France and an awful french accent
- 4. O UTLINE W HAT IS GLPI FOR ? I NSTALLATION / A RCHITECTURE ? C OLLECT YOUR INFORMATIONS I NTEGRATION AUTHORISATION S ERVICE D ESK W HAT ELSE Q UESTIONS
- 5. W HAT IS GLPI FOR ? T HE IT CROWD How many server still run with 2GB of memory? Do we still have those old Toshiba laptops? Do our servers have the lastest security fixes?
- 6. W HAT IS GLPI FOR ? T HE S ERVICE D ESK TEAM Is Mr Smith computer’s harddrive full? What is my intervention planning? The printer ink cartridge is running low on the second floor!
- 7. W HAT IS GLPI FOR ? T HE USERS Why can’t I print? Why can’t I send email anymore? Are the IT guys really processing my request?
- 8. W HAT IS GLPI FOR ? T HE MANAGEMENT How many request per day processed by our support team? What is our users satisfaction’s level? I need more dashboards!
- 9. W HAT IS GLPI FOR ? T HE PURCHASING DEPARTMENT How much did we spend last year with IBM? Is the paternship with Oracle still running? How many and where are the assets bought with last year budget?
- 10. O UTLINE W HAT IS GLPI FOR ? I NSTALLATION / A RCHITECTURE ? C OLLECT YOUR INFORMATIONS I NTEGRATION AUTHORISATION S ERVICE D ESK W HAT ELSE Q UESTIONS
- 11. I NSTALLATION E ASY STEP Common web application Very few OS dependencies Extract, run the wizard, done!
- 12. A RCHITECTURE H OW DOES IT SCALE ?
- 13. A RCHITECTURE H OW DOES IT SCALE ? Existing large installation of GLPI up to 130K computers inventoried 1 million computers referenced so far and still growing
- 14. O UTLINE W HAT IS GLPI FOR ? I NSTALLATION / A RCHITECTURE ? C OLLECT YOUR INFORMATIONS I NTEGRATION AUTHORISATION S ERVICE D ESK W HAT ELSE Q UESTIONS
- 16. C OLLECT YOUR INFORMATION
- 17. C OLLECT YOUR INFORMATION I NPUTS Desktop computers and server Network devices Data coming from legacy systems Financial informations ...
- 18. C OMPUTER E ASY STEP Agent packaged for most of the OSes Ready to use, no build, no dependency!
- 19. N ETWORK DEVICES ROUTERS , SWITCHS , PRINTERS ... F USION I NVENTORY DO IT REMOTELY FOR YOU Nothing to install Network scan to identify asset Use SNMP to collect information
- 20. N ETWORK DEVICES PRINTERS Cartridge ink levels Counters and statistics
- 21. O UTLINE W HAT IS GLPI FOR ? I NSTALLATION / A RCHITECTURE ? C OLLECT YOUR INFORMATIONS I NTEGRATION AUTHORISATION S ERVICE D ESK W HAT ELSE Q UESTIONS
- 22. E XISTING SYSTEMS W HAT ABOUT MY CURRENT SYSTEM ? Financial informations Licenses Helpdesk
- 23. A PPLICATION INTEGRATION WAIT, SOME TOOLS ARE ALREADY RUNNING HERE ! H OW TO INTERACTE WITH THEM ? Webservice interface API for updates CSV import/export
- 24. A PPLICATION INTEGRATION : PLUGINS A LARGE COLLECTION OF EXTENSIONS Add load of new features Tight integration in GLPI Powerfull API
- 25. GLPI, ALL IN ONE T HE ASSET TIMELINE Past: history Current: inventory Future: warranty, contracts
- 26. GLPI, ALL IN ONE H ELPDESK FOR EVERYONE Tickets on assets
- 27. GLPI, ALL IN ONE ACCURATE STATISTICS 25% of last year laptops have harddrive failure ! How many incidents are resolved by using VNC ?
- 28. O UTLINE W HAT IS GLPI FOR ? I NSTALLATION / A RCHITECTURE ? C OLLECT YOUR INFORMATIONS I NTEGRATION AUTHORISATION S ERVICE D ESK W HAT ELSE Q UESTIONS
- 29. AUTHORISATION NATIVE LDAP SUPPORT Strong LDAP integration LDAP v3 compatible Active Directory, OpenLDAP ... OTHER AUTHENTICATION METHODS POP3 IMAP
- 30. AUTHORISATION S INGLE S IGN O N TOO ! WebSSO CAS
- 31. AUTHORISATION E NTITIES Independent administrative entity Can be mapped on your LDAP organisation Contain assets and tickets
- 32. H ABILITATIONS : ORGANIZATIONAL CHART
- 33. AUTHORISATION P ROFILE More than 100 rights Habilitation : a profile on an entity
- 34. AUTHORISATION : E XAMPLE Let’s take an example.
- 35. E NTITIES : E XAMPLE T HE CEO Manage the company
- 36. AUTHORISATION : E XAMPLE T HE CTO Can do whatever he wants in the IT department
- 37. AUTHORISATION : E XAMPLE P RESS OFFICER Watches everything Generates charts and dashboards
- 38. AUTHORISATION : E XAMPLE S ECURITY OFFICER Regulates the processes Can have a look on everything
- 39. AUTHORISATION : E XAMPLE T HE SUPPORT ENGINEER Can only sees and answers users requests
- 40. AUTHORISATION : P ROFILE
- 41. O UTLINE W HAT IS GLPI FOR ? I NSTALLATION / A RCHITECTURE ? C OLLECT YOUR INFORMATIONS I NTEGRATION AUTHORISATION S ERVICE D ESK W HAT ELSE Q UESTIONS
- 42. S ERVICE D ESK : THE BIG PICTURE
- 43. S ERVICE D ESK : THE BIG PICTURE ITIL V 1 COMPLIANT SLA user satisfaction Incident management Business rules Notifications, multilingual support
- 44. S ERVICE D ESK : THE INTERFACES 1/2 W EB INTERFACES End user simplified interface Standard interface Smartphones interface
- 45. S ERVICE D ESK : THE INTERFACES 2/2 W EBSERVICES To integrate GLPI in another system To push tickets into another helpdesk software Or the opposite M AIL Send notifications Add and update tickets
- 46. S ERVICE D ESK : THE INTERFACES 2/2 W EBSERVICES To integrate GLPI in another system To push tickets into another helpdesk software Or the opposite M AIL Send notifications Add and update tickets
- 47. S ERVICE D ESK : REPORTING
- 48. O UTLINE W HAT IS GLPI FOR ? I NSTALLATION / A RCHITECTURE ? C OLLECT YOUR INFORMATIONS I NTEGRATION AUTHORISATION S ERVICE D ESK W HAT ELSE Q UESTIONS
- 49. W HAT E LSE ?
- 50. GLPI A NONPROFIT ORGANISATION Indepnet, a french nonprofit association Since 2002
- 51. GLPI T WO INDEPENDANT PROJECTS LEADERS ´ Jean-Mathieu Doleans Julien Dombre C ONTRIBUTORS AND DEVELOPERS Developers and contributors Plugins developers Translators
- 52. GLPI T WO INDEPENDANT PROJECTS LEADERS ´ Jean-Mathieu Doleans Julien Dombre C ONTRIBUTORS AND DEVELOPERS Developers and contributors Plugins developers Translators
- 53. GLPI GLPI B USINESS PARTNERS Agreement between the association and IT partners Partners bring money, support and code
- 54. F USION I NVENTORY A SISTER PROJECT Created by some people of the GLPI community Strong relationship with GLPI A COMMUNITY More than 10 people involved and growing! Supported by 2 companies B UT ALSO Open minded : other projects are welcomed! Agent already used by third party projects
- 55. F USION I NVENTORY A SISTER PROJECT Created by some people of the GLPI community Strong relationship with GLPI A COMMUNITY More than 10 people involved and growing! Supported by 2 companies B UT ALSO Open minded : other projects are welcomed! Agent already used by third party projects
- 56. F USION I NVENTORY A SISTER PROJECT Created by some people of the GLPI community Strong relationship with GLPI A COMMUNITY More than 10 people involved and growing! Supported by 2 companies B UT ALSO Open minded : other projects are welcomed! Agent already used by third party projects
- 57. O UTLINE W HAT IS GLPI FOR ? I NSTALLATION / A RCHITECTURE ? C OLLECT YOUR INFORMATIONS I NTEGRATION AUTHORISATION S ERVICE D ESK W HAT ELSE Q UESTIONS
- 58. T HANKS Purchasing: http: //www.flickr.com/photos/epsos/5394616925/ LDAP: http://www.flickr.com/photos/ heyrocker/2954514315/ SSO: http://www.flickr.com/photos/13519089@ N03/1380483002/ User picture: http://www.flickr.com/photos/ wonderlane/5043174502/ Manager: http://www.flickr.com/photos/ eastcapital/5228405457/ Server: http: //www.flickr.com/photos/sylvar/31436963/ Helpdesk: http://www.flickr.com/photos/ runlevel0/2196587153/ Database: http://www.flickr.com/photos/ garryknight/5476230085/ Information: http://www.flickr.com/photos/