LogRhythm Professional Services Overview Data Sheet
- 1. Professional services LogRhythm Professional Services At LogRhythm, we take great pride in the unique value and exceptional quality of our solutions. We also recognize that even the most outstanding products must be backed by equally strong support and services to achieve exceptional customer satisfaction. Our comprehensive suite of Professional Services is designed to address the various needs of our users throughout the entire customer experience – from a successful deployment to ensuring the ongoing health and optimization of your system. If you are interested in any of the services provided by LogRhythm Professional Services, contact your Sales Representative or a Professional Services consultant today. You can also log on to www.logrhythm.com for more information. DePLoyment SeRvice: Provides customers with a smooth integration and/or expansion of their LogRhythm solution into their IT infrastructure. Due to the ease with which LogRhythm can be deployed, this service is usually delivered remotely by a LogRhythm systems engineer, or onsite upon customer request. The LogRhythm Deployment Service accompanies every new installation and includes: • Installation of the appliance or software • Configuration of the system • Establishment of log collection from supported devices within the scope of work • Agent installation and configuration when applicable • Set-up of monitoring, search and reporting capabilities • Activation of built-in alerts and notifications ADDitionAL PRofeSSionAL SeRviceS: LogRhythm Health check Service Provides customers with a Professional Services consultant who will review the LogRhythm system to check its operation for overall health and functionality, configuration, capacity and performance. Customers receive a Findings and Recommendations report that includes a comprehensive description of the health of the system, and recommendations for tuning and addressing any issues identified in the LogRhythm environment. LogRhythm tune-Up Service Provides customers with a Professional Services consultant who will conduct the system maintenance and tuning suggested during the Health Check Service, or routine maintenance by customer request. This service should align with a regular maintenance window and will include: • Updating and configuring BIOS as needed • Applying Operating System and SQL Server patches and service packs • Updating the LogRhythm components and Knowledge Base • Data Management tuning • Performance tuning
- 2. Professional services LogRhythm Upgrade Service Assists customers with major and minor software updates. Providing customers with time savings and peace of mind, this service also includes an overview of key features, improvements and suggestions for new uses of LogRhythm in the customer environment. compliance Support Service Whether a customer needs help integrating and optimizing one of LogRhythm’s compliance packages, or is preparing for an audit, a LogRhythm Professional Services consultant can provide expert assistance and on-call audit support. While customer assumes full responsibility for compliance and audits, the LogRhythm Compliance Support Service is a cost effective way for them to ensure they are meeting specific compliance mandates and are in the best position to receive auditors. This service includes: • Deployment health and configuration review • Compliance package installation and integration • Confirmation that all required log sources are being collected and that the system is configured to meet compliance objectives • Configuration of automated alerts and report delivery • Compliance Package knowledge transfer and training • On-call audit support Alert optimization Service LogRhythm Professional Services consultants can help customers dramatically increase the value of LogRhythm’s correlation and alerting capabilities. These alerts can identify and notify you of critical issues affecting operations, security, and compliance. With the Alert Optimization Service, we can help you configure LogRhythm to gain immediate visibility into critical issues that are important to you. Search and Report optimization Service Customers can truly harness the power of LogRhythm’s investigative function by developing custom searches and reports. Tailored to provide valuable insight into daily operations and your specific business needs, a LogRhythm Professional Services consultant will not only create customized reports, but will also provide coaching so customers can create their own search and reporting tools going forward. Device Support Service LogRhythm provides the capability to fully normalize log messages from any logging device via a supported collection method. With the Device Support Service, LogRhythm professional services consultants can assist customers with a custom application or non-standard device they would like to bring into the LogRhythm environment. Once logs are normalized, customers enjoy the same level of analysis, reporting, and alerting capabilities as commercially supported devices. © 2010 logrhythm inc. | www.logrhythm.com Professionalservices_overview_1005 2