Operations Support Features
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This document discusses key functions and challenges related to order tracking, rating processes, billing, system health checks, reporting, and log analysis. The core capabilities outlined are real-time order tracking, rating process initiation and throughput monitoring, one-touch billing and invoice formatting, database and system health checks, automated report generation, and log analysis. Current challenges include the lack of integration across systems, difficulties managing processes and resources, and the need for automated analytics and reporting.
Operations Support Features
- 1. Key Functions Track an Order across the various systems and gather Real-Time data on its status across the order lifecycle Challenges ▪ To track an order across systems it needs configuring/customizations to capture current status of the order. With dependency on customization, the tracking is not real-time and is a cumbersome process ▪ To gather critical data and reports on the order status, a lot of complex software/tools are deployed and as its not an integral part of the BSS/OSS ecosystem, reports management becomes cumbersome. Core Capability Order Tracking • • • • • Track Real-time Order Statuses cutting across systems Pinpoint the exact location of an Erred Order Search for specified orders, order to cash & order to provisioning Manage fallouts Get details for completed and failed orders Order Throughput • Check the throughput from origin till the end or at each stage of Order Lifecycle • SLA binding
- 3. Key Functions Manage initiation, reporting of rating processes through a single window interface Challenges ▪ ▪ ▪ To manage a rating process there is a dependency on the know-how of the rating system and there is a high chance of human errors while initiating, resolving and killing a process owing to technical complexities within a rating system There is a dependency on managing volume and obtaining meaningful data on the performance of rating processes. Audit trails and alarms ensure smooth functioning and compliances Core Capability Rating Process Initiation • Initiate various rating processes • Monitor on-going processes; Generate alarms and create audit trails Rating Throughput • Check throughput of each rating process • Automatically Record relevant performance matrices of the processes • Auto-Generate Reports and Set/define Alarm Trigger conditions
- 5. Key Functions Automating and Managing billing process initiation, known error resolution and scheduling from a single interface. Challenges ▪ Initiating and scheduling of billing process is a highly complex function and requires frequent scaling of resources with changes in volume. This makes it challenging to manage resources and handle large volumes ▪ Ensuring accurate Billing ‘each time–every time’; Obtaining meaningful data on performance & reducing revenue loss. Core Capability One Touch Billing • Schedule & automate initiation of the entire billing process from a single interface • Easily scalable to accommodate volume surges • Real-time status of bill-run Invoice Formatter • Quick and easy customisation of bill formats • Ease of maintaining multiple formats according to various configurable parameters
- 7. Key Functions Database Health Check :- Monitoring and reviewing performance & configuration of Databases Unix/Linux System Health Check :- Monitoring vital stats of the Unix/Linux Systems and raising alarms/notification if performance parameters reach critical levels Challenges ▪ In a generic environment, real-time alerts and performance monitoring is not possible and due to lack of this data it become difficult to analyze and initiate preventive measures ▪ Absence of historic data limits proactive analysis of the systems Core Capability Database Health Check • Perform reviews for DB performance & configuration Unix/Linux Health Check • Monitor vital stats of the Hardware & OS
- 10. Key Functions Report Generation: Based on a specific business requirement generate custom reports with deemed data sets Log Analyzer: Extract, Store and Automate analysis of Logs Challenges ▪ In a typical billing environment, there is a dependency on scheduling report generation procedures ▪ Analysis of logs is a tedious and routine task for RCA resulting in a time-loss of highly skilled resources Core Capability Report Generation • Generate custom reports in accordance with generic or specific business needs Log Analyzer • Automate Log Analysis and extract/store relevant details in the Database