Lori Layer resume
- 1. Lori L. Layer 1536 E.Marco Polo Road Cell: 602-571-2514 Phoenix, AZ 85024 Email: layerlori@yahoo.com PR A C T IC E / M A N A G E R S T R A T E G Y | L E A DE R S H IP | PE R F OR M A N C E Utilizing my experience and skill set by contributing to an organization’s success as a leader in medical or other companies. AREAS OF EXPERTISE Practice Management Financial Management Quality Management Team Management Organizational Leadership Medical Practice Software Contract Management Relationship Building Service Excellence Physician Onboarding Effective Communication Skills Electronic Medical Records Operational Management Strategic Planning PRACTICE MANAGER COMPETENCIES Medical practice financial management Health Information Technology Training Human Resources Management Interpersonal Communication Skills Establishment and Implementation of new clinic standards and procedures Supervision and direction of daily clinic operations PROFESSIONAL EXPERIENCE BANNER MEDICAL GROUP, FAMILY PRACTICE/INTERNAL MEDICINE/SAME DAY CARE/VOLUNTEER POOL 2013- 2016 SENIOR PRACTICE MANAGER, SUN CITY WEST, AZ BANNER MEDICAL GROUP, OPHTHALMOLOGY/ONCOLOGY 2011 - 2014 SENIOR. PRACTICE MANAGER, PEORIA/SUN CITY WEST, AZ Operational management of a 17 provider family/internal medicine/same day care practices Operational management of oncology/ophthalmology practices of 8 physicians Physician Onboarding Responsible for process improvement in all aspects of operation Strategic planning and oversight Budget development, management and reporting Launch and Mentoring of new leaders/supervisors Analysis and revision of internal systems based on performance markers Develop team culture and Improve employee engagement System-wide policy development in the ancillary environment Participation in Leader Development Institute Supervision of 64+ staff members Serving on Regulatory (chair), Volunteer Committee, Physician Onboarding , Phone Process Committees Created internal process for managing patient complaints Created internal process for Patient Satisfaction Quality Metrics at 100%/stretch goal for 2014/2015 Successfully relocated entire primary care department to one floor Developed Phone protocols and monitored phone stats/efficiencies. Was able to reduce call abandonment by 60% for maximum efficiency and customer service metrics
- 2. PAGE 2 (LAYER RESUME) ABRAZO MEDICAL GROUP 2009-2011 PRACTICE MANAGER-UNION HILLS FAMILY MEDICINE/GLENDALE, AZ Financial Management of a four provider family practice Implementation of electronic medical record/lap top conversion Operational management of clinic, daily operations Analysis of staffing needs and expense for improved profitability Supervision of 15 staff members Oversight of successful state inspection/compliance Coordinated all chart reviews with insurance companies PAPAGO BUTTES PEDIATRICS FRONT OFFICE MANAGER/SCOTTSDALE, AZ 2006-2008 Established policies and procedures for Front office Analysis of front office processes for efficiency and improvement Oversight of revenue cyclerequirements Supervision of 4-6 staff members PHOENIX ORTHOPEDIC GROUP, PHOENIX, AZ 1993-2005 PRACTICE ADMINISTRATOR Management of a 4 provider practice Financial reporting Establishing policy and protocols Monitoring Aging and collections Built out new office space and coordinated move Human resource management, including hiring and supervision of 22 staff members Provided secretarial support for President of the Group EDUCATION AND TRAINING Studied Business Management at Paradise Valley Community College Studied Accounting, Paradise Valley Community College Blue Printing Education Professional References Dr. Anne Zaki-Ophthalmology Physician-716-410-0153 Larry Rosberg-Imaging Manager at Del Webb Hospital-623-237-2208 Susan Peppers, NP-Family Practice-805-680-6735 Jodie Cowen-Practice Manager Specialty Medicine-602-692-9661 Belinda Porta-COA-623-229-7310 Paul Keiser, DO-SCW Primary Care Physician440-864-1282