LTE Service Assurance Model
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Tech Mahindra is a global consulting firm focused on the communications industry. For over two decades, it has helped telecommunications companies transform their operations and generate new revenue through services such as network design, testing, and managed services. The document discusses Tech Mahindra's expertise in LTE service assurance, which allows communication providers to monitor service performance end-to-end and identify issues in order to improve customer experience.
LTE Service Assurance Model
- 1. LTE Service Assurance Model About Tech Mahindra Tech Mahindra is a global systems integrator and business transformation consulting firm focused on the communications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. For over two decades, Tech Mahindra has been the chosen transformation partner for wireline, wireless and broadband operators around the world. Tech Mahindra's capabilities span across Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility, Security Consulting, Testing, and other areas. Tech Mahindra's solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Managed Services, Remote Infrastructure Management and BPO. Over 34,000 professionals service clients across the telecom eco-system, from a global network of development centers and sales offices across Americas, Europe, Middle-east, Africa and Asia-Pacific. Tech Mahindra is the largest telecom- focused solutions provider and 5th largest software exporter from India. For more information on Tech Mahindra’s LTE Service Assurance Services, please contact: info@techmahindra.com Copyright © 2010 Tech Mahindra: All rights reserved. www.techmahindra.com India Australia Europe Africa Americas Singapore Middle-East
- 2. The complexity of modern communication services and the number of support groups that need visibility of their quality and performance is beyond the scope of traditional network management systems. Therefore, telecom service provider revenue has become dependent on the rapid introduction of complex services in an increasingly competitive market. Telco support groups struggle to monitor and manage these new services as the rate of service introduction increases. NOCs today have limited ability to: ?Monitor end-to-end throughput from eNode-B to the application server in the NDC across each network element and interface ?Correlate multiple alarms to identify the cause of a throughput SLO violation and identify the network element/interface responsible ?Identify the number of customers impacted for each sub service type ?Identify the types of customers(domestic, enterprise and international in-roamers) facing the performance degradation based on IMSI grouping Unified Services Platform: For customer retention, services must be managed holistically, in real time, from the moment the service is made available to the customer. To ensure customer experience and ultimately customer retention, service providers need solutions that can be implemented rapidly and provide full visibility to all service impacting scenarios. The following are the benefits of a Unified Services Platform: ?End-to-end visibility into the throughput being delivered across the network and ability to identify potential bottlenecks ?Ability to prioritize restoration efforts based on number of customers impacted ?Ability to generate a service impact view of a resource outage/performance degradation Snapshot of the business model: Introduction The services platform should be able to monitor end-to-end service performances delivered across the network, identify the KPI/KQI/SLO violations and the network element/interface responsible as part of the RCA. ?Monitoring both at LTE Control plane signaling and Bearer plane is paramount ?Service KQI is dependent on both application and network layer matrices ?Measure & Monitor Network equipment usage, link Latency & jitter, throughput ?Use probes, periodic performance data, active alerts and thresholds Service Assurance in the LTE Network 2 3 Customer Experience in the LTE Network
- 3. 4 5 Use case: Video Streaming Services Performance bottlenecksTech Mahindra's Approach We look at your organization as a whole to determine the impact of Key Quality Experience (KQE) and Key Quality Indicators (KQI) – failure or non adherence to any of these might have impacts on your operations, your reputation, and your business objectives. We deliver a strategy that recognizes the interrelationship between infrastructure, data and people. Our LTE Service Assurance experts have developed a service model that improves your services KQI & KQE using our consulting framework which leverages best practices, methodologies and industry standards. Tech Mahindra's solutions have evolved over the years working closely with our customers. Each of these solutions and offerings is backed by thought leadership and a successful track record of solving customer problems. While we have build trust with our customers, they have gained immense confidence in a connected world. We are a preferred Global Service Provider for telecom & enterprise customers by providing specialized solution through Consulting, System Integration and Managed Services.
- 4. 6 7 Snapshot of the Delivery Life Cycle ?Customer Satisfaction - Customer retention through service quality assurance ?Time to Value - Rapidly deploy pre-packaged or custom service relationship and behaviour models and reduce the time to deliver differentiated support processes by a factor of 5 or more ?Comprehensive service quality & impact visibility - Reduce service degradation and customer churn by using intuitive displays to monitor current service quality across diverse networks, probes, and other support systems to immediately detect any degradation that might impact the customer's service quality ?Proactive Monitoring of Video QoE - IPTV Probes and Content quality analysis help monitor Video QoE and rectify degradations before customer reports it ?Service health Reports - summarization of service impacting events and KPIs help identify long term trends and recurring problems ?Reduced MTTR - Service Modeling brings SME knowhow into system and helps do visual RCA thus reducing time to repair Quantifiable Benefits Tech Mahindra has over 100 consultants having rich telecom service assurance domain experience and a full range of service assurance products. We have an excellent track record in partnering our clients in their e-2-e journeys with the three key objectives of increased assurance, enhanced operational efficiency and reduced costs. ?Best Talent: Our consultants have a deep knowledge across LTE Service Assurance domain. This is in conjunction with our deep dive consulting approach & Service Assurance COTS products to formulate high quality implementable solutions for our clients ?Best Practices: Design and implement best of breed solutions, architecture, models and methodology inline with industry best practices ?Expertise: Expertise in creating sustainable value growth through innovative solutions and ongoing development across LTE Service Assurance domain ?Depth of Experience: Multi product and multi vendor solution expertise Key Differentiators