M - governance-presentation (1)
- 2. One of the ten paradises of the One of the ten paradises of the world, which is globally famous for world, which is globally famous for its serene and scenic beauty its serene and scenic beauty KERALA KERALA
- 3. ““E-PowerE-Power Kerala”Kerala” Mobile GovernanceMobile Governance Harnessing the Potential of MobileHarnessing the Potential of Mobile Technologies inTechnologies in Governance and DevelopmentGovernance and Development
- 4. India - A Governance Challenge! 1.3 Billion People •28 States & 7 Union Territories •16 Official State Languages •300 million Below Poverty Line (BPL) •> 50% unbanked •~ 35% illiterate Biggest Democracy in the World
- 5. M-Governance – A boost to E- Governance • India missed the PC-Internet revolution & jumped directly into the mobile revolution. • Probably more than 500 million Indian users will experience Internet for the first time on a mobile device. • The most effective medium to reach citizens is the Mobile. • Voice, SMS & USSD based services on Mobile will get accepted by masses.
- 6. Components of M-Components of M- Governance ServiceGovernance Service Delivery PlatformDelivery Platform 1)e- SMS: The official SMS gateway for all G2G & G2C Communications. It is an exclusive SMS Gateway established for use by various Government departments for intra and inter departmental communication. 2)Out Bound Dialers: A dedicated Out Bound Calling facility has been set up for M-Governance. It is also planned to provide the facility for recording of voice prompts, transliteration from English to Malayalam and scheduling of Voice SMS as additional services . 3)Bluetooth Kiosks: Bluetooth Kiosks would play an important role in information dissemination. Bluetooth Kiosks would be deployed in places like bus-stations, railway stations and airports. Citizens can turn on bluetooth in their handsets and receive information regarding Government schemes, tourism etc on their phones. 4)Servers: Dedicated servers would be deployed for voice applications, MMS/SMS services and USSD services.
- 7. Areas of M-GovernanceAreas of M-Governance Citizens and officials interact with Government Departments throughCitizens and officials interact with Government Departments through mobiles for and array of requirements like:mobiles for and array of requirements like: •M-Payments:M-Payments: Bill-Payments and Payment-Due-Alerts through mobilesBill-Payments and Payment-Due-Alerts through mobiles •File-TrackingFile-Tracking using mobiles resulting in quicker turn-around.using mobiles resulting in quicker turn-around. •Complaint RegistrationComplaint Registration and tracking using Mobilesand tracking using Mobiles •Ticket-ReservationTicket-Reservation using mobilesusing mobiles •Exam ResultsExam Results on Mobileson Mobiles •Information-servicesInformation-services like alerts for farmers, fishermen etclike alerts for farmers, fishermen etc •Crime and Incident reportingCrime and Incident reporting using mobiles: Citizens/Officials can send visualusing mobiles: Citizens/Officials can send visual evidence to central servers from mobiles.evidence to central servers from mobiles. •Request Government ServicesRequest Government Services through IVR systems, from mobilesthrough IVR systems, from mobiles •Official communicationOfficial communication using SMS and data services using mobiles, therebyusing SMS and data services using mobiles, thereby ‘Going Green’.‘Going Green’. •M-Voting:M-Voting: Opinion-polls from mobilesOpinion-polls from mobiles •Wap-Portals:Wap-Portals: Official Government-websites customized for accessing fromOfficial Government-websites customized for accessing from MobilesMobiles •Audio-Guides:Audio-Guides: How-To Information for citizens on IVR, accessible from Mobile-How-To Information for citizens on IVR, accessible from Mobile- phonesphones
- 8. Details of M- Details of M- Governance Services Governance Services
- 9. • Exam Results Over Mobiles: SSLC/HSC/VHSC/EntranceExam Results Over Mobiles: SSLC/HSC/VHSC/Entrance Results via ShortcodeResults via Shortcode SMS Formats:SMS Formats: SSLC<space> Register NumberSSLC<space> Register Number HSC<space> Register NumberHSC<space> Register Number VHSC<space> Register NumberVHSC<space> Register Number KEAM<space> Register NumberKEAM<space> Register Number • Status of Allotment Process , Scholarship Alerts toStatus of Allotment Process , Scholarship Alerts to studentsstudents Educational Alerts
- 10. Women can report incidents related to harassment atWomen can report incidents related to harassment at work, public etcwork, public etc SMS Format : VANITHA<SPACE>ComplaintSMS Format : VANITHA<SPACE>Complaint MessageMessage Details of KWC OfficialsDetails of KWC Officials SMS Format : VANITHA<SPACE>CommissionSMS Format : VANITHA<SPACE>Commission Status of Case registeredStatus of Case registered SMS Format : VANITHA<space>SMS Format : VANITHA<space> case no<space>yearcase no<space>year Kerala Women’s Commission
- 11. •Agricultural Information ServiceAgricultural Information Service initiated for farmers of Keralainitiated for farmers of Kerala •Facility for farmers to register viaFacility for farmers to register via shortcode 537252shortcode 537252 •Regular Agri updates onRegular Agri updates on Weather/Pest/Seed/Price to overWeather/Pest/Seed/Price to over 25,00025,000 farmersfarmers •Service provided through SMS andService provided through SMS and Voice SolutionsVoice Solutions M- AGRICULTURE
- 12. • Lottery Results on Mobile SMS Format: Lottery <space> ticket number Lottery Results
- 13. M-Governance Initiative by Department of Information Technology, GoK Green Kerala ExpressGreen Kerala Express • Unique social reality show in Indian TelevisionUnique social reality show in Indian Television to find the best Panchayat in Keralato find the best Panchayat in Kerala • Participation of more than 100 local bodiesParticipation of more than 100 local bodies • SMS Voting powered through “SMS Voting powered through “537252537252”-”- KERALAKERALA • SMS Format :SMS Format : --GKE<space>PanchayatGKE<space>Panchayat code<Markscode<Marks • SMS polling created a democratic channel forSMS polling created a democratic channel for selecting theselecting the Best PanchayatBest Panchayat
- 14. • Kerala State Electricity Board and Kerala Water Authority • Bills, Balance, Due - Date • Payment Confirmation SMS Alerts • M-Payments in Phase 2
- 15. •Bus Timing / Bus Routes over SMS SMS Format: KSRTC<space>starting point<space>destination point • Digital Signage at Bus Stops • Location Intelligence Used Bus Routes and Timing-Kerala State Road Transport Corporation
- 16. • Citizens can send Complaint as SMS • Auto rickshaw not plying • Over Charging or Eve Teasing • Online System for Monitoring
- 17. • MMS Enabled Camera Phone • Instant Reporting from Field • Email / SMS Alerts • Archive with Date/ Time/ Search options •MMS Platform for Citizens Citizen Journalism to report unlawful things..
- 18. Kerala Financial CorporationKerala Financial Corporation Loan details on mobileLoan details on mobile SMS Format :SMS Format : KFC<space> loan<space> loan codeKFC<space> loan<space> loan code Status of Loan Application via e-SMS PlatformStatus of Loan Application via e-SMS Platform Services For Kerala Financial Corporation
- 19. • Computerized Call Center • Language Independent System • Transcripts send via Email • Unique Token and SMS updates M-Governance Initiative by Department of Information Technology, GoK
- 20. File Tracking System for Pareeksha BhavanFile Tracking System for Pareeksha Bhavan • File number sent to concerned File number sent to concerned students via e-SMS. students via e-SMS. • Students can query the status of the file Students can query the status of the file by sending SMS to 537252 by sending SMS to 537252• SMS Format For Kerala Pareeksha SMS Format For Kerala Pareeksha Bhavan Bhavan SMS Format : SMS Format :KPB<space>FS<space>file number KPB<space>FS<space>file number M-Governance Initiative by Department of Information Technology, GoK
- 21. • Enterprise Digital Assitant with Bar-code • Receipt Provided for citizens • Automatic Inventory Tracking • EOD Reports for Secretary Electronic Public Distribution System for Department of Food & Civil Supplies
- 22. • Land Tax Collection over IVR • Return Journey of Postman • One time Registration for user • Receipt to be provided
- 23. • Audio Guides at Hot Spots • 3G Video Portal • www.m.keralatourism.org • Bluetooth Kiosk at Airports Mobile Governance
- 24. • Niche Mobile Operator for Fishermen • Job Creation and Micro Income Generation • Fishing Location Information on Mobile • Higher Sales Opportunities * Concept Video – 2 min 50 Sec