Making cloud SLAs readily usable in the EU private sector
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The SLA-Ready workshop in Brussels on December 15, 2016, focused on making Service Level Agreements (SLAs) more accessible and understandable for the EU private sector. It aimed to enhance transparency, trust, and standardization in cloud SLAs while providing resources and tools for SMEs to navigate cloud service agreements effectively. The event included discussions on a common reference model for SLAs, practical use cases, and encouraged a collaborative culture among cloud service providers.
Making cloud SLAs readily usable in the EU private sector
- 1. Making cloud SLAs readily usable in the EU private sector Nicholas Ferguson Trust-IT Services & SLA-Ready SLA-Ready Workshop | DIGITALEUROPE 15 December 2016 | Brussels, Belgium
- 2. Cloud is an enabler of IoT, BigData and innovation SLA-Ready Workshop @ DIGITALEUROPE, Brussels, 15 December 2016
- 3. 16/12/2016 3 Knowledge | Clarity | Complex terminology
- 4. “You won’t need an IT guy. You’ll need a SLA expert!” Raj Samani - CTO at INTEL Security @SecureCloud2016 Dublin Ireland
- 5. What is SLA-Ready? Making SLAs readily usable in the EU private sector Contribute to creating greater transparency & trust in cloud SLAs Provide a SLA Common Reference Model Educate and empower (prospective) cloud customers Encourage a culture of trust & transparency amongst providers Contribute to standardisation in cloud SLAs. 1/1/2015 – 31/12/2016 Partners SLA-Ready Workshop @ DIGITALEUROPE, Brussels, 15 December 2016
- 6. Services to educate & empower SMEs 6 SLA Common Reference Model Applying the SLA Common Reference Model to support services SLA-Ready Workshop @ DIGITALEUROPE, Brussels, 15 December 2016
- 7. 23 use cases and good practices 7 Use cases mapped to CRM and by user type, maturity, cloud usage & cloud service lifecycle SLA-Ready Workshop @ DIGITALEUROPE, Brussels, 15 December 2016 “The SLA Marketplace can play an instrumental role in helping SMEs, and organisations of all kinds in understanding where and what to check either before engaging or during the implementation of cloud service agreements.” - Andrei Kelemen, ClujIT
- 8. SLA-AID Identify YOUR priorities 8 30 Questions to navigate your way through cloud SLAs • Questions cover Common Reference Model elements • Recommendations reflect good practice for each element • Recommendations ordered by priority for end-user • Customised downloadable report available • EU, Brazil Italy, Portugal http://sla-aid.sla-ready.eu/ Leading customers in a step-wise approach to comparing SLAs SLA-Ready Workshop @ DIGITALEUROPE, Brussels, 15 December 2016 “The SLA Aid is appropriate to both customers and providers, and as someone who has built a SaaS business and needed to offer a SLA, I only wish I had had this kind of support.” Frank Bennett, iCloud Ltd & Cloud Industry Forum
- 9. The SLA-Repository SLA Self-assessment CSP SLA questionnaire based on Reference Model CSP self-assessment of SLAs Results linked to CSA STAR Registry 9 Encouraging a culture of transparent and trusted cloud SLAs SLA-Ready Workshop @ DIGITALEUROPE, Brussels, 15 December 2016 “An excellent first step towards standardised SLAs and contributing to 7Bulls reaching a broader market” - Katerina Materkia 7Bulls, Poland “The CRM has helped us to understand the crucial elements of a cloud SLA, including minimum compliance levels and how to manage the complete service lifecycle.” – George Ioannidis, IN2
- 10. Taking the Marketplace to SMEs 10 @ ClujIT 3 Nov 2016 Cluj-Napoca, Romania AMETIC 19 Oct 2016 Madrid, Spain @ CONETIC 15 Nov 2016 Madrid, Spain Face-to-face interaction with SMEs & SME associations revealed a real & present need for SME workshops @ DIGITALEUROPE 15 Dec 2016 Brussels, Belgium “It’s very important to have these types of events to disseminate the new directives and to exchange stories on how cloud is being used to deliver services to clients.” - Alex Rotaru, Altom Consulting & Board of Directors, ClujIT SLA-Ready Workshop @ DIGITALEUROPE, Brussels, 15 December 2016 SME Workshops Over 120 participants SMEs, customers, re-sellers, providers 1 workshop streamed live & available for playback SME needs, SLA Marketplace, Data protection & legal advice
- 11. Thank you! Nicholas Ferguson, Trust-IT Services n.ferguson@trust-itservices.com @SLAReady www.sla-ready.eu SLA-Ready Workshop @ DIGITALEUROPE, Brussels, 15 December 2016