Manage and Diagnose your Environment using Citrix Insight Services
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Citrix Insight Services (CIS) provides tools for managing and diagnosing Citrix environments, focusing on smarter diagnostics, proactive health checks, and best practice compliance. It supports various Citrix products and offers a structured process for data collection and analysis using plugins for issue identification. The service emphasizes customer feedback and aims to enhance product quality while offering educational resources for improved implementation and skills development.
Manage and Diagnose your Environment using Citrix Insight Services
- 1. Manage and Diagnose your Environment using Citrix Insight Services (cis.citrix.com) Michael Ryan, CIS Product Manager September 30th, 2014
- 2. 2 © 2014 Citrix. Confidential. TaaS (Tools as a Service) CIS (Citrix Insight Services)
- 3. Typical Challenges 3 © 2014 Citrix. Confidential. How do we diagnose problems quickly? How do we ensure that the environment is optimized? How do we ensure that the environment is setup correctly? How do we ensure that the environment is at the right patch level?
- 4. What can CIS do for you? Smarter Diagnostics 4 © 2014 Citrix. Confidential. Hotfix & Update Notifications Pro-active Health-Checks Best Practice Compliance Environment Summary Allow for self-service troubleshooting Integrate into tech support cases
- 5. Supported Products 5 © 2014 Citrix. Confidential.
- 6. Supported Products - What’s next ? 6 © 2014 Citrix. Confidential.
- 7. Three Steps in CIS process 7 © 2014 Citrix. Confidential. Collect & Upload • In-Product Collection • Separate Collector for XenApp, XenDesktop & PVS Analysis Engine • Parse Data Bundle • Analyze using Plugins • Store Analysis results for display Alerts & Notification • Detailed issue description • Proactive recommendation • Fix & Resolution
- 8. 8 © 2014 Citrix. Confidential. How do I Collect & Upload Collect & Upload
- 9. 9 © 2014 Citrix. Confidential. Netscaler Collect & Upload
- 10. 10 © 2014 Citrix. Confidential. XenServer Collect & Upload
- 11. 11 © 2014 Citrix. Confidential. Provisioning Server (PVS) Collect & Upload Separate Collector Tool Required CTX136079
- 12. 12 © 2014 Citrix. Confidential. XenMobile Collect & Upload From the XenMobile Server Support Page (ex. https://AppC-FQDN:4443/ControlPoint/support)
- 13. 13 © 2014 Citrix. Confidential. CloudBridge Collect & Upload
- 14. 14 © 2014 Citrix. Confidential. XenApp / XenDesktop Collect & Upload Separate Collector Tool Required CTX130147 cis.citrix.com/scout
- 15. Collect & Upload 15 © 2014 Citrix. Confidential. SCOUT Packaged with the Product
- 16. 16 © 2014 Citrix. Confidential. Live Demo Collecting CIS data on XenApp / XenDesktop
- 17. Analysis Engine 17 © 2014 Citrix. Confidential. Verify Product & Version Parse & Process all Datapoints Analyze with relevant Plugins Store results in CIS Database
- 18. What are Plugins? Code segment to identify a specific issue Known Issue & Best Practice Recommendations 400+ Plugins currently in operation 18 © 2014 Citrix. Confidential.
- 19. Will Plugins always diagnose my issue? We don’t have plugins for every issue… .. but we are adding new ones all the time Notifications & Alerts 19 © 2014 Citrix. Confidential.
- 20. Notifications & Alerts 20 © 2014 Citrix. Confidential.
- 21. Notifications & Alerts 21 © 2014 Citrix. Confidential.
- 22. Notifications & Alerts 22 © 2014 Citrix. Confidential.
- 23. 23 © 2014 Citrix. Confidential. Live Demo Review Your Data on CIS
- 24. What’s Next?
- 25. Citrix Customer Experience Improvement Program (CEIP) 25 © 2014 Citrix. Confidential. Features: • Anytime Opt-in/Opt-out • Completely anonymous data collection • No logins required Benefits: • Helps with Product Quality improvement • Real World data on customer usage • “Equalizes” customer feedback
- 26. Citrix Error Reporting (CER) 26 © 2014 Citrix. Confidential. Now in XenDesktop 7…
- 27. What do we do next?
- 29. Customer Feedback You can provide feedback at cis.citrix.com/feedback 29 © 2014 Citrix. Confidential.
- 30. We particularly like this sort of Feedback: “Having all of the Windows logs there to view is a great feature. In fact all 3 30 © 2014 Citrix. Confidential. additions are excellent” “Great, this would have taken me ages to find out.” “I just got to tell you, you and your team has done a phenomenal job” “This tool is awesome” …. but ALL Feedback is very helpful to us !
- 31. …. WELCOME TO THE CIS FAMILY !! 31 © 2014 Citrix. Confidential.
- 32. Simplify your journey, let us guide you. Accelerate your implementation and minimize risk by taking advantage of Citrix Consulting. You’ll get the expertise of certified Citrix Consulting Architects to successfully deploy Citrix solutions in any phase of your project. 93% of Citrix Education students became more effective in their role after attending a course. TVID: CFB-61B-A26 Visit bit.ly/CTXConsulting to learn more about our proven methodology. 32 © 2014 Citrix. Confidential.
- 33. Build your Citrix skills in your personal virtual sandbox Play in your own Virtual Sandbox with Learning Labs from Citrix Education. With your purchase, you’ll receive your own dedicated server with access to the seven most popular Learning Labs from Synergy. Featured labs include: • NetScaler, the Enterprise Security Swiss Army Knife • Front-Ending and Load Balancing XenDesktop and XenApp with NetScaler • Enhancing Visibility of Applications with NetScaler Insight Center http://training.citrix.com/cms/education/promotions/learninglabs/ 33 © 2014 Citrix. Confidential.
- 34. New Citrix Practice Exams Accelerate Your Path to Certification Available on training.citrix.com ($39 each): CPE-350 – Citrix NetScaler 10 Essentials and Networking Practice Exam CPE-300 – Deploying XenDesktop 7 Solutions Practice Exam CPE-A22 – Citrix XenApp 6.5 Advanced Administration Practice Exam http://training.citrix.com/cms/index.php/promotions/prac ticeexams/ 34 © 2014 Citrix. Confidential.
- 35. 35 © 2014 Citrix. Confidential. WORK BETTER. LIVE BETTER.