Managed it business leader ppt
- 2. Focus on what matters to the business I just want technology to work for our employees I want to focus on what matters (our business) – not IT When technology isn’t working, it affects our bottom line WHAT WE HEAR Confidential Information *Indeed Survey of 101,465 Employees - September 2017 – September 2019 I am not confident we are secure We don’t know how to protect our business from hackers Mitigating risk to our organization is difficult in IT Hard to staff IT positions Technology sector unemployment is at <1.3% (20-year low) Average technology sector base salary: $70,697* (True Cost 1.25x - 1.4x) Invest in training - then they leave for higher pay! Avoiding unexpected costs are difficult with IT I want IT costs to be predictable I need a trusted partner to help us plan for IT expenditures When technology isn’t working, it affects our bottom line Concerned about getting hacked
- 3. SUPPORT MANAGED IT SERVICES Confidential Information Unlimited Support Desk Unlimited On-site Support Proactive On-site Visits Client Business Review Process Security Operations Center Security Training and Phishing Network Operations Center Secure Managed Network Threat Detection and Response Email and Web Security Remote Management and Monitoring Anti-Malware Protection TOOLS
- 4. MANAGED IT SERVICES Confidential Information Triage | 24/7 live-call answer by Marco employees 98% of calls answered within 10 seconds Remediation | Monday - Friday 8:00 AM – 5:00 PM 98% of issues resolved remotely 24/7 remediation uplift available Support Teams Rapid Resolution - Front line support team to remediate issues faster Color Care Teams - Tier 1, Tier 2, and team supervisor Escalation - Advance Security Team, Advance Network Team, Field Services BIG COMPANY RESOURCES Unlimited Support Desk
- 5. Confidential Information SMALL COMPANY FEEL Triage | 24/7 live-call answer by Marco employees 98% of calls answered within 10 seconds Remediation | Monday - Friday 8:00 AM – 5:00 PM 98% of issues resolved remotely 24/7 remediation uplift available Support Teams Rapid Resolution - Front line support team to remediate issues faster Color Care Teams - Tier 1, Tier 2, and team supervisor Escalation - Advance Security Team, Advance Network Team, Field Services Unlimited Support Desk MANAGED IT SERVICES
- 6. MANAGED IT SERVICES Confidential Information Immediate Client Feedback Client Business Reviews Service metrics User feedback review 95.6% 2.7% 1.6% Positive Negative Neutral Client Business Review Process
- 7. MANAGED IT SERVICES Confidential Information Field Services 59 Marco locations 750+ certified systems engineers and technical representatives Marco Extended Support Network For areas we can’t reach, we are members of a national support network of “smart hands” Unlimited On-Site Support On-Site Visits Regularly scheduled maintenance visits Recurring health checks Proactive On-Site Visits Third Party Software Support (Requires active support contract)
- 8. MANAGED IT SERVICES Confidential Information Budgeting & Planning Client Business Review Process Client Business Reviews Service metrics User feedback review Hardware lifecycle management Budgeting and planning services
- 9. MANAGED IT SERVICES Confidential Information Security Operations Center (SOC) Network Operations Center (NOC) Security Operations Center Services Security analysts who monitor your network by leveraging an IDS (Intrusion Detection System) 24/7 network monitoring IDS leverages multiple best-in-breed threat feeds Network Operations Center (NOC) Tool & software administration, proactive monitoring and alerting Patching: operating systems (Windows / Mac) and 3rd party software Secret Server – encrypting and securing our client data repository
- 10. EXPERIENCE MATTERS End-User Surveys (immediate feedback) Geographic Call Routing (small company feel) Call Recording (quality control) Confidential Information Security Focused (reduce risk) IT is never “Out of the Office” (increase productivity) Over 10 Years of MIT Experience (mature processes) Rapid Resolution Team (1st call remediation) Unlimited Support (issues get resolved) Warm Call Handoff (no repeating yourself) Vendor Facilitation (no finger pointing)
- 12. SECURITY AT HOME Video Surveillance Lock Front Door Alarm System Glass Break Sensors Human’s Monitoring
- 13. IDENTIFY PROTECT RESPOND DETECT RECOVER SECURITY MATTERS www.nist.gov/about-nist Confidential Information Asset management Business environment Governance Risk assessment Risk management strategy Anomalies and events Security continuous monitoring Detection processes Response planning Communications Analysis Mitigation Improvements Recovery planning Improvements Communications Access control Awareness and training Data security Information protection process and procedures Maintenance Protective technology NIST Framework | National Institute of Standards and Technology The NIST Cybersecurity Framework consists of standards, guidelines, and best practices to manage cybersecurity-related risk.
- 14. SECURITY AT WORK Video Surveillance Lock Front Door Alarm System Glass Break Sensors Human’s Monitoring
- 15. SECURITY AT WORK Anti-Virus / Anti-Malware Firewall Monitoring and Alerting Detection and Response Platform Network Sensors Security Operations Center (SOC)
- 16. SUPPORT MANAGED IT SERVICES Confidential Information Unlimited Support Desk Unlimited On-site Support Proactive On-site Visits Client Business Review Process Security Operations Center Security Training and Phishing Network Operations Center Secure Managed Network Threat Detection and Response Email and Web Security Remote Management and Monitoring Anti-Malware Protection TOOLS
- 17. SECURITY AT WORK Anti-Malware Protection Anti-Virus / Anti-Malware Threat Detection and Response Firewall Remote Management and Monitoring Monitoring & Alerting Email & Web Security Detection and Response Platform Secure Managed Network Network Sensors Security Training and Phishing Security Operations Center (SOC)
- 18. IDENTIFY PROTECT RESPOND DETECT RECOVER NIST Framework | Marco Resources MANAGED IT SERVICES Confidential Information Threat Detection and Response Security Operations Center Anti-Malware Protection Network Operations Center Email & Web Security Unlimited Support Desk Secure Client Repository Anti-Malware Protection Patching (OS & 3rd Party) Security Training and Phishing Unlimited Support Desk Rapid Resolution Team Threat Detection and Response Anti-Malware Protection Unlimited On-site Support Client Business Review Process Onboarding Process Secure Managed Network Remote Management and Monitoring Marco Assessments Proactive On-site Visits Managed Backup (Optional) Comprehensive IT Partner Over 10 Years of MIT Experience Unlimited On-site Support The NIST Cybersecurity Framework consists of standards, guidelines, and best practices to manage cybersecurity-related risk.
- 19. MANAGED IT SERVICES Confidential Information PER USER PRICING MODEL $84/USER
- 20. Marco Assessments Email and Web Security Rapid Resolution Team Comprehensive IT Partner WHY MARCO? Confidential Information Unlimited Support Desk Unlimited On-site Support Proactive On-site Visits Client Business Review Process Security Operations Center Security Training and Phishing Network Operations Center Secure Managed Network Threat Detection and Response Remote Management and Monitoring Anti-Malware Protection Onboarding Process Predictable Cost Big Company Resources Small Company Feel Secure Client Repository Over 10 Years of MIT Experience IT is never “Out of the Office”
- 21. WHAT TO EXPECT KICK-OFF MEETING SEMI-ANNUAL BUSINESS REVIEW Confidential Information 1 PROJECT PLAN 2 CREATE TIMELINE 3 AGENT LOAD 4 SITE DISCOVERIES 5 COMPLETE DOCUMENTATION 6 TRAINING 7 GO-LIVE 8 DAILY/WEEKLY STATUS UPDATES 9 MONTHLY SERVICE REVIEWS Our extensive onboarding process provides a feeling on go-live day. It’s as if we've been your IT support forever!
- 22. End-User Support Desk Network Management Desktop Management Software Subscriptions Copiers & Printers IT Projects Managed Services Managed IT Cloud Voice Cloud Solutions Data Center Security Unified Communications Network Infrastructure Audio Visual Software Document Management Cloud Migration Services VaaS UCaaS Connectivity Managed SD-WAN Carrier Services Private Cloud Public Cloud Multi Cloud Managed Print Services Digital Printing Press Wide Format Printers Print Software Applications Copiers, Printers & Multi-function Devices Shredding Services Confidential Information MARCO SOLUTIONS
Editor's Notes
- #19: Add NIST copy