Managed public cloud (AWS) datasheet
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Telstra's Managed Public Cloud service provides full management of organizations' AWS environments through certified experts who maintain, manage, and protect the environments 24/7. As an extension of customers' IT teams, Telstra is responsible for daily maintenance and management to provide peace of mind while empowering teams to focus on innovation rather than system maintenance. The service offers proactive support, security, backup/recovery, and other enterprise-level services backed by Telstra's expertise in managing critical business environments.
Managed public cloud (AWS) datasheet
- 1. Gain peace of mind with managed AWS, so you can get on with transforming your business. Empower your teams with the confidence to innovate through Telstra’s Managed Public Cloud service. Leverage our team of certified technical experts to maintain, manage and help protect your AWS environment 24x7. Backed by Telstra’s extensive experience in managing business critical environments,Telstra’s Managed Public Cloud service is essential to any organisation looking to digitally transform their business. As an extension of your IT team, we will be responsible for the daily maintenance and management of your AWS environment. MANAGED PUBLIC CLOUD – AWS FULL MANAGEMENT OF YOUR AWS ENVIRONMENT FOR PEACE OF MIND. PROACTIVE 24X7 SUPPORT AND ISSUE RESOLUTION TO AGREED SERVICE LEVEL AGREEMENTS BACKED BY TELSTRA EXPERTISE AND AWS SUPPORT ENTERPRISE LEVEL SERVICES AT YOUR FINGERTIPS. FREEDOM TO INNOVATE FOCUS YOUR TEAM ON STRATEGIC INITIATIVES AND NOT MAINTENANCE. Proactive enterprise management • Operating System (OS) monitoring and alerting – Up to and including the Operating System alarming and incident response. • Patch management – Ongoing patching of your Windows and Linux environment. • Capacity and performance management – Graphical insights of the performance of your environment. Backup and snapshots • Backup management and maintenance – Configuration and ongoing data backup management for AWS Platform Layer. • Restore backups – Recovery and restoration of your critical data. Service management • Service catalogue – Extensive cloud service catalogue to support your enterprise. • Nominated service delivery manager – Assigned delivery manager to support you end to end. • Executive summary report – Monthly report capturing breakdown of total incidents, usage and up time information. Security and governance • Antivirus configuration, updates and maintenance – Real-time antivirus/malware monitoring and continued updates of antivirus signatures. • Change, problem and request management – Carried out in line with your IT Service Management processes.
- 2. Ask us about – Telstra’s full suite of Cloud Services Cloud consulting and professional services You can depend on our highly accredited, experienced teams for guidance and architectural assistance. We’ll implement a detailed step-by-step migration plan to achieve a successful transition with minimal impact to your business. Enabling multi-Cloud – Cloud Gateway Enables you to securely connect to multiple cloud environments from the one place with a single point of accountability for cloud access, helping to reduce IT complexity and unlock the full potential of cloud. Applications in the Cloud – powered by Kloud We can develop and manage your cloud and mobile applications including application integration using the latest cloud-based integration platforms. Delivering end-to-end value is the key to make sure you are benefiting from the full capability of your applications. Cloud choice and flexibility As a multi-cloud provider, we offer an expanding range of leading private and public cloud platforms that enable a complete cloud strategy for your distinct business needs. DS183 MAR17 contact your Telstra Account Executive 1800 620 345 telstra.com.au/business-enterprise/cloud-services The spectrum device and ™ and ® are trade marks and registered trade marks of Telstra Corporation Limited, ABN 33 051 775 556. To discuss the right solution for you and to achieve more from your AWS investment, speak to your Telstra Account Executive. Telstra is an advanced Consulting Partner of AWS equipped to help customers of all sizes design, architect, build, migrate and manage their workloads and applications on AWS. As an Authorised Government Partner of AWS,Telstra has also demonstrated expertise in working with government customers to deliver mission-critical workloads and applicatios on AWS. Support and incident response • Proactive troubleshooting and escalation – 24x7x365 proactive alerting. • Unified support desk – ITIL-based single help desk for all your Telstra cloud products. • Support Response SLA – Rebate-backed response and restore SLAs. Cost management and reporting • Cost optimisation – See usage and cost data in a single unified dashboard, powered by Cloud Management Platform. • Predict application costs – Forecast future costs for prospective cloud applications. • Automated reporting – Uncover unexpected costs with automated reports emailed to your managers