Managed Staffing Call Center Solutions
- 1. Managed Staffing Call Center solutions We all know that call agent attrition costs more than just the hard costs such as recruiting and training. The opportunity costs such as customer churn are harder to quantify, but even more critical. According to a recent research report, 10 percent of attrition has been shown to lead to one percent of customer churn. Managed Staffing has spent a considerable amount of time analyzing the reasons for attrition and has developed solutions that offer compelling reasons for customers to use us to staff their call centers. One of the top reasons for attrition is lower pay coupled with lack of health insurance benefits. We have developed a comprehensive benefits package for all our consultants that includes medical/dental, 401k, Section 125 and a flexible benefits program which offer them unprecedented flexibility and peace of mind. The true costs of an agent reaching proficiency is between $10 K to $14 K and if an agent quits within 30 days the cost is between $8 K to $10 K according to a recent report. In order to mitigate these costs for our clients we offer one week of free service for our consultant at your site for training. In addition, we also offer a two week guarantee if the consultant does not work out for you. We understand that you have a choice in selecting a service provider for your staffing needs. However, managed staffing offers sustainable differentiators that makes us stand out in this industry. Following are some of our differentiators. Paid Training – Reduces cost of on-boarding your staff. Low Turnover – by offering a full benefits package including Medical/Dental/401K/Sec 125/Flexible spending plans we provide stability and care for your staff consultants. Permanent Placements – if retaining valuable knowledge base and building your headcount is important to you, we can offer permanent placements to you at 30% - 40% lower fees than our competition. Volume Rebate – for number of hires that exceed 100, we can provide rebates that can be negotiated ahead of time. RapidStaff – Need a call center staffed within what seems like an unrealistic time frame? We can make it work for you, staffing upwards of 50 people within 1 working week. Dedicated Recruiting Team – if you intend to hire more than 200 staff a year we can set up a recruiting team that is completely dedicated to you. VMS – a Vendor Managed Service system including state of the art software and onsite personnel to manage all your staffing needs. Payrolling – is the perfect solution for companies that need technical resources internally but lack the ability or desire to manage internal employee human resource functions such as payroll generation and distribution, payroll tax withholding, state and federal reporting requirements and employer related insurance administration. SLA Signup – Upon initial engagement we will identify in collaboration with you certain SLA’s that you would require us to meet. We will also sign up and guarantee these SLA’s. Two Week Guaranty – we will provide a 2 week guarantee on the quality of the staff we hire for you, if for any reason they do not work, you don’t have to pay us. Ever since AT&T approached us to streamline their staffing requirements for their New Jersey call center in 2004 we have successfully helped over 20 Fortune 500 companies’ staff their call centers. From outgoing calls/incoming calls, to supporting products and services to debt collection whether its via phone, collective handling of letters, faxes or live chat, we can provide resources with the skills necessary for you to achieve your company goals. We have successfully supplied call center staff to AT&T, Ingersoll Rand, Aetna, BASF, Lucent, Panasonic, EDS, Thomson, HP and Verizon and many more companies nationally. Certified Minority owned business and HUB Supplier Tier 1 Supplier for 10 VMS Programs serving over 35 end clients We has received Platinum Vendor Status at 4 Clients We have placed over 700 Contract professionals across USA in the last 3 yrs We provide Payroll Services for consultants We presently serving 35 Fortune 500 Clients We have 50 plus US and International based recruiters We provide a comprehensive benefits program which includes medical, dental, prescription plans, 401K, and a flexible savers plan We have delivered over 90% of candidates that have received offers We are willing to sign SLA’s based on client requirements And above all we understand our business and can help you streamline your staffing requirements with top notch proven call center consultants. I invite you to spend a few minutes with us and allow us to demonstrate to you the ways we can help you address your challenges together in the most cost effective manner.