Management informationsystem
- 2. CONTENTS OF UNIT •Enterprise Management Systems (EMS): Introduction, Enterprise Resource Planning (ERP) systems: Basic features, benefits, selection, implementation, EMS and MIS •BPO Services: Business Process Outsourcing , What is BPO, Voice BPO, Inbound Call Centre Services, Outbound Call Centre Services, non-voice BPO, Scope of BPO, challenges in BPO management •ITES: Objectives of ITES, ITES Services and applications like Medical Transcription, Document Processing
- 3. ENTERPRISE MANAGEMENT SYSTEM • 🞭 It is an enterprise wide information system designed to coordinate all the resources, information and activities needed to complete business processes. • 🞭 The focus of ERP is on resource management within constraints to maximize the return on investment. • 🞭 The ERP package design is built on the principle of ‘Best Practices’.
- 5. EMS 🞭 ERP 🞭 EDI 🞭 CAD/CAM/CAE 🞭 AMS 🞭 DMS 🞭 CMS 🞭 SMS
- 6. WHAT IS ERP? 🞭 ERP software integrates all departments and functions onto a single system that can serve the needs of the entire company. 🞭 Some of ERP’s functions include: 🞭 Bookkeeping & Accounting 🞭 Human Resource Management 🞭 Planning Production 🞭 Supply-Chain Management
- 7. ERP SYSTEM
- 8. ERP SOFTWARE
- 9. MORE OF WHAT ERP CAN DO
- 10. HISTORY OF ERP 🞭 ERP has its roots in the MRP and MRPII systems of the 70’s and 80’s. 🞭 Came about as companies realized that the management and flow of information was just as important as materials and inventory management. 🞭 ERP has also evolved considerably with computer and technology advances.
- 11. ERP MODELS AND MODULES 🞭 Business forecasting, planning and control 🞭 Sales, distribution, invoicing 🞭 Production, planning and control 🞭 Material management 🞭 Finance and accounting 🞭 Personnel management
- 12. SUB MODULES
- 13. HOW SHOULD WE IMPLEMENT ERP SYSTEMS? 🞭 People 🞭 Project Structure 🞭 Should be aligned to processes 🞭 Process 🞭 Implementation Process (outlined in detail) 🞭 Adapt your processes to those of the ERP. 🞭 Technology 🞭 Hardware 🞭 Software 🞭 Integrated Systems
- 14. PROCESS 1. Definition and Analysis 🞭 Hold discussions with various functional personnel to establish the actual number of systems operating at client site, what they are used for, why and how often 🞭 Produce the Project Scoping Document outlining current situation, proposed solution and budgeted time Challenge : REQUISITE EXPERTISE - No two clients are the same
- 15. PROCESS 2. Design 🞭 Prepare various functional reports - specifies current scenario and wish list 🞭 Prepare Design document which specifies how the system is going to work 🞭 Prepare test scripts to be followed on system testing 🞭 Map out the interface paths to various modules Challenge : INFORMATION SHARING - Availability of staff
- 16. PROCESS 3. Build 🞭 Configure system as per set up document specifications i.e. transfer conceptual model into reality 🞭 Test system to verify accuracy (preliminary tests) Challenge : TECHNICAL ENVIRONMENT - System functionality
- 17. PROCESS 4. Transition 🞭 Train users on their specific areas 🞭 Assist in test data compilation and system testing by users 🞭 Finalise the Live system and captured opening balances Challenge : USER RESISTANCE Understanding and acceptance data preparation
- 18. PROCESS 5. Production 🞭 Official hand holding 🞭 Effectiveness assessment 🞭 Business and Technical Direction recommendations
- 19. TECHNOLOGY 🞭 Technology is an enabler, not the driver (it is there to assist the organisation to achieve business goals) 🞭 It is a means to an end, not the end
- 20. ERP PRODUCT CHARACTERISTICS • 🞭 The process design of data, transaction, application or system processing is collaborative and parallel. • 🞭 The design reduces processing time of transaction enables faster decision-making and reduces cost of business processing. • 🞭 ERP applications in different functional areas are capable of accepting the required input through import/export facility, system interface or direct connectivity.
- 21. FEATURES OF ERP 🞭 Business rules embedded in process. 🞭 Extensive use of stored procedures, triggers and alerts. 🞭 Stagewise cost data capture for analysis and decision making. 🞭 Resource planning, scheduling and management. 🞭 Creates knowledge databases using data warehousing and data mining applications. 🞭 Can run in different network environments. 🞭 Use object and component technologies.
- 22. BENEFITS OF ERP 🞭 Better management of resources. 🞭 Increasing productivity. 🞭 Customer satisfaction due to shorter delivery. 🞭 Simultaneous activation of the decision centers. 🞭 Business operation transparency. 🞭 Releasing burden on middle level management. 🞭 Different view of business. 🞭 Access of database distributed over the organization. 🞭 Makes management alert at number of points for
- 23. BENEFITS OF ERP 🞭 Work flow automation. 🞭 Faster communication and direct connection. 🞭 Scalable architecture 🞭 Higher level maintenance. 🞭 Consistency in operations. 🞭 Knowledge driven management. 🞭 Scope can be enlarged through internet/intranet. 🞭 Improvement in quality. 🞭 Decision making tools are user friendly.
- 24. ERP PRODUCT EVALUATION 🞭 Business scope vs. application scope. 🞭 The degree of deviation from the std. ERP products. 🞭 Ease of use. 🞭 Flexible design. 🞭 Ability to migrate to the ERP environment from present 🞭 Level of intelligent use of ‘Help’, error messages. 🞭 Versatility of the solution. 🞭 Rating on performance, response and integration. 🞭 Product quality in terms of security, reliability, precision of results. 🞭 Solution architecture and technology. 🞭 Up-gradability.
- 25. ERP IMPLEMENTATION Product Mapping to RDD (2) Gap analysis for review (3) Domain Analysis Requirement Analysis : RDD (1) ERP Product Configuration (4) Functional Implementation (5) Technical Implementation (6) User Training * Hand Holding * Critical Process Testing * User Feedback and Review (7) Deploy fully and go live as planned (8) Project and Process Review (9)
- 26. EMS AND MIS 🞭 Today’s enterprise has ERP SCM, CRM implementations up and running effectively, an integrated system of ERP, SCM, CRM is called EMS. 🞭 The MIS is required to maximize the process productivity and performance. 🞭 The conventional MIS design is more or less embedded in the ERP solution. 🞭 The ERP through MIS design, improves the decision making skills of individuals very effectively. 🞭 The qualitative change is MIS design due to paradigm shift of traditional business to e-business.
- 27. EMS MODEL
- 28. SUPER STRUCTURE OF EMS 🞭 Data warehousing and data mining 🞭 Executive information system 🞭 OLAP and Query processing 🞭 Decision Support Systems 🞭 Knowledge Management System
- 29. REFERENCES • 🞭 Waman Jawadekar, "Management Information Systems Text & Cases- A Digital Firm Perspective” , 4th Edition, Tata McGraw-Hill Education Private Limited.