Management science group assignment MS

SCHOOL OF ARCHITECTURE,
BUILDING AND DESIGN
BACHELOR OF QUANTITY SURVEYING (HONOURS)
MGT60203107464-M Management Science
GROUP MEMBERS STUDENT ID
Liew Li Wen 0324297
Lim Kar Yan 0325602
Tan Hwee Min 0326057
Esther Chuah Ning Sie 0321422
Nabila hanim bt salleh@man 0321368
Nadhirah bt mohd zain 0321366
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TABLE OF CONTENT
Content Pages
Cover Page 1
Table of Content 2
Task 1 3-11
Task 2 12-26
Task 3 27-37
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Company View and Background
Yanyan Corporation Sdn Bhd is a newly public listed Malaysian company involved mainly in
construction industry.
Our brand plays around three key components to deliver the best, namely Luxurious, Convenience,
and Green. Luxurious can be expressed by heightening the senses to create an emotional connection
between home and the occupants. Convenience can be delivered by the involvement of smart gadgets
and automated technologies which allow occupants to control every components at home with simple
controls on gadgets (ie smart phone, tablet and so on). Green can be delivered by the selection of
materials and construction technologies used to build a desired environment.
The Group is helmed by some of the most well-known and respected industry players in the
Malaysian property sector. Driven by its vision of Creating Future & Beyond and powered by a unite
and dynamic team, the Yanyan brand is set to thrust even deeper in the years to come.
Vision Statement
We believe that sustainable innovation can bring us to the future of convenience, enriching lives with
warmest and safest shelter . We foresee the unpredictable and surmount the impossibilities which then
build a desirable environment for everyone.
Mission Statement
We promote the dignity and self-worth of all of our services, and strive to give them excellent
quality, in exchange we obtain stable connections with clients and aid in company growth.
● We convey a dynamic team with an ongoing passion to deliver quality, timely and profitable
projects.
● We deliver mutual trust with clients, develop new technology and provide improved expertise
to serve the community better.
● We promote green which emphasises the importance of protecting the Earth and be
environmentally responsible and resource-efficient throughout a building's life-cycle: from
siting to design, construction, operation, maintenance, renovation, and demolition.
● We treat employees as family, providing inspiration and motivation, so that we move forward
as a bonded party, giving contribution and commitment to improvement of service and
development of company.
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Long term goals
● Revenue Goals: Have at least 5% of market share in the global construction industry
● Customer Service goals: Receiving at least 95 percent positive customer feedback regarding
the service provided.
● Employees Goals: Respect employees by treating them as family and look after their
well-being with balanced work-life schedules by allowing them to work from home.
● Reputation Goals: Establishing the company as one of the leaders in the global construction
industry.
Middle term goals
● Revenue Goals :Become a public listed company to raise fund for further expansion in other
countries.
● Customer service goals:Ensure that your team has access to all necessary customer
information so they can easily build high-quality relationships and grow a loyal customer
base.
● Employees Goals: Provide the relevant trainings for the employees to learn new skills and
knowledge for self development that can improve their efficiency at work.
● Reputation Goals : Select a medium for advertising your company and the projects we
involved before which can be on the internet, newspaper or billboards in a conspicuous place
in town. Let more people know about your company.
Short term goals
● Revenue Goals : Obtain normal profit which can be sufficient to sustain stakeholders and to
enable the business to save money for expansion or capital reserves.
● Customer service goals: Let the customers to voice their feedback in order to monitor
customers’ satisfaction, provide great customer service and make adjustments and
improvements as necessary.
● Employees Goals: Work as a team and create a strong bonding between the employees.
Brainstorming sessions are needed in order to overcome the problems and come out with new
ideas.
● Reputation Goals: Establishing the positive reputation by getting involved in part of the
government projects such as Iskandar Malaysia Development Plan.
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Job Description
General Manager
● Lead the project teams and manage sub-contractors.
● Attend meetings and communicate with Clients, Consultants, sub-contractors and
other relevant parties.
● Manage projects and ensure good project performance within contract duration and
budget.
● Working closely with contract department to ensure final accounts are closed on time.
● To assist for the planning, organizing, managing and controlling the various aspects of
assigned projects from inception, through design and until completion and handing it
over to the client.
Admin cum HR Department
Admin & HR Executive
● Responsible for applying/ renewing employment permits for expatriate works
● Responsible for attendance check and ensure attendance records update timely
● Liaise and responsible for timely processing payroll and submitting reports to
government authorities such as KWSP, LHDN, PERKESO, etc.
● Responsible for CV screening and selections, arranging interviews, performance
appraisal, promotion, etc.
● Assist in organizing training programs for departments
Admin Clerk
● Prepare quotation, delivery order, purchase order & monthly report
● Experience in building material will be advantage
● Assist day to day admin, management & operational matters
● To perform filing, check, scan and verified on sales and purchase invoices
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● Attend all the incoming and outgoing calls, receive malls, documents & handle
courier services
HR Clerk
● Answering employee questions
● Processing incoming mail
● Creating and distributing documents
● Providing customer service to organization employees
● Serving as a point of contact with benefit vendors/administrators
● Maintaining computer system by updating and entering data
● Setting appointments and arranging meetings
● Maintaining calendars of HR management team
● Compiling reports and spreadsheets and preparing spreadsheets
Account Department
Purchasing Manager
● To operate cost-effectively the company requires competitive prices commensurate
with the technical and service requirements, and the security required by the business
● To manage and operate this process, in particular developing processes to capture and
control expenditure and linking with suppliers, both current and potential, to ensure
that best prices and quality is archieved.
● Follows up with Vendor for delivery and to get the material at the right time and
required quantity at required locations
● Maintains data of all the prices approved as a record and keeps track of changes in
prices frequently and updates
● Ensures that re-ordering of stock is carried out on a daily basis as required to maintain
adequate stock levels of parts for production
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Account Executive
● Able to handle full set account
● Ensure timely preparation & accurate month end closing & reporting
● To identify and key in all accounting records as assigned with dateline
● Other ad-hoc tasks assigned from time to time by the management
Account Clerk
● Perform general administrative and accounting related works
● Organise and maintain file and records
● Data entry and record updating
● Other tasks as assigned by superior
Contract Department
Assistant Contract Manager
● To control project cost and ensure overall budget of the projects is maintained from
inception to completion
● To evaluate contractor’s bid and advise on competitiveness of price and to monitor
the cost of major cost elements
● To exercise timely and accurate completion of final account
● Lead a team of consultants, main contractors, sub contractors and suppliers to deliver
the projects base on time, cost and quality
Quantity Surveyor (Senior & Junior)
● To review tender documents & drawings
● To visit proposed jobsite with operation teams as and when required
● To produce measurement, pricing, procurement support etc. for tender submission
● To liaise with respective departments for clarification and further information: i.e.
information on materials pricing and commercial terms
● To liaise with sub-contractors & suppliers to obtain information and quotation
● Follow up tender status in frequent timely manner
● Data collection for the preparation of analysis
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● Implementing of contractual knowledge and drafting project correspendeces
● Cost planning, analysis and monitoring for project resources, costing and project
budget
● Undertake and execute works with sense of responsibilities
Project Management Department
Project Manager
● Organize project team and assign responsibilities to his supporting
managers/personnel for the performance of works and verification activities
● Establish and control the overall project budget
● Conduct technical and contractual reviews to ensure that the works is being executed
in accordance with contract document
● Review periodically the performance of the works and subcontractor
● Initiate necessary remedial action to maintain the project on schedule
● Take the lead of the entire site activities
● Review and decide on actions necessary upon the identification of non-conformance.
This may include reference to other interested parties
Site Engineer
● Lead daily site activities in the execution of various construction works, job quality ,
field supervision and loss prevention.
● Ensure the workers and subcontrators adhere to good housekeeping and implement
quality, environmental and safety and health practices
● Report construction progress and any factors adversely affecting the project to the
Project Manager
● Execute all policies, activities, procedures, instructions as relevant and required by the
QESH Management System
● Undertake any and all other duties and responsibilities as so instructed by superior
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Site Supervisor
● Ensure the projects and handover deadline is on time as per project schedule
● To supervise and monitor site workers efficiency and productivity of progress on site
● To coordinate with sub-contractors regarding work progress and follow up on quality
of works
● To attend site- meeting
● Able to read and understand drawings
● Liaise with clients representative with regards to all site matters
● Ensure safety and health requirements are complied
● Ensure works performed in accordance to the required standard and quality
● To undertake all other duties and responsibilities as instructed by the superior
Project Coordinator
● Planning and execute overall site operation and day-today activities
● Ensure work is done within budget and according to pre-set standards
● Monitor Main Con site progress and push for handover of our future installation
● Ensure proper sequence of work, proper storage and timely distribution of materials
● Monitor and control daily schedule, progress at site and sub-con workmanship
● Prepare site daily report
● Ensure on-time delivery, quality of completed work and satisfactory hand-over
Safety and Health Officer
● Manage in Safety & Environmental matters and compliance to all legislation OSHA
& project’s specification requirement
● Liaise with authority and government bodies
● To provide, implement and maintain safety policy, manual, program in the working
place
● Prepare Monthly Safety Report
● Investigation and prepare accident/ incident report
● Undertake and execute works with responsibilities
● Ensure that all operations are carried out safety
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Plant & Machinery Department
Plant & Machinery Supervisor
● evaluate repair and modification requests of plant equipment and systems from your
plant personnel
● determine causes of reported malfunctions and modification needs
● to offer resolutions by directing on procedures of corrective action while observing
cost feasibility and your plant capacities
● ensure that your plant remains effective in its daily operations for profitable
completion of projects.
● regularly select and train equipment operators
● document and record various aspects of plant operations
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Task 2
Selection Criteria
● Candidates must have Bachelor’s degree of ALL disciplines from university
accredited with RICS,BQSM and CIOB with a minimum of CGPA 3.3 or equivalent.
● Candidate must major in Civil Engineering, Quantity Surveying, Construction
Management, Property valuation,Real Estate,Business administration.
● Fresh graduates or those whose working experience less than two years are welcomed
to apply.
● Proficient in spoken and written English and Bahasa Malaysia. Ability to
communicate in Chinese is an added advantage.
● Possess positive working attitude, independent and able to work with others in a pace
and dynamic environment
● Advanced skills in BIM related softwares will be an added advantage
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Management Trainee Selection from Internal Recruitment and
External Recruitment
Behind the success or failure of any organization, there is only one factor, and that is the
employees of that organization. If they work with their full efforts, then the organization is
going to rise. Finding out the best employees is a very tough task. Therefore, we would like
to choose the candidates for management trainees from both internal and external
recruitment. Internal recruitment is when the business looks to fill the vacancy from within its
existing workforce. External recruitment is when the business looks to fill the vacancy from
any suitable applicant outside the business.
Internal recruitment allows employers to get ideal candidates without incurring a lot of costs.
Recruiting people from the outside requires commitment of resources such as advertising,
which translates to higher costs. It is easier and much faster for employers to hire suitable
candidates from within the organization, since they have already been vetted and tested.
Since they are already very familiar with the company and how it operates, they can adapt to
new positions within the organization in a short period.
Meanwhile, external recruitment has some substantial advantages. External recruitment do
give a wide choice to the company to select the best candidates. A large number of applicants
may be willing to join the organisation. They will also be suitable as per the requirements of
skill, training and education. The candidates from external recruitment will bring knowledge,
skills and experience gained in other companies, helping to avoid mistakes made by others in
the same industry. An employee who has not been exposed to your company culture may
bring fresh new ideas that an existing employee may not think of.
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Three Activities to be Conducted
Face-to-face (F2F) Interview
In-depth interviews are the most versatile form of primary research, and are appropriate when
targeting detailed perceptions, opinions, and attitudes. In-depth interviews are particularly
effective when the goal is to capture feedback that is sensitive. This interview in-person is to
gain deeper insight to specific objectives by probing for quality responses because the
candidate is more likely to give their full attention and the interviewer can deduce the quality
of each response.
There is no specific answer for questions being asked in the interviews. It’s mostly graded by
the instant response given by the candidates. We believe that F2F interview provides more
accurate screening on individuals as online and mobile interviews may actually encourage
answer falsification. Besides that, a F2F interview is no doubt going to capture verbal and
nonverbal motion of the candidate when answering the questions, including body language,
which can indicate a level of discomfort with the questions and indirectly increases the
credibility of the response. Adversely, it can also indicate a level of enthusiasm for the job.
Procedure of F2F interview:
1) Appointments will be made with the candidates in advance so that there won’t be two
candidates being interviewed at the same time.
2) One candidate will enter the room where there will be three interviewers in it, waiting
to conduct the interview.
3) Pre-set questions will be asked and the responses (verbal and nonverbal motion) will
be marked down by the interviewers for further evaluation to determine which
candidates are more eligible for the job.
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Here are some basic sample questions that will be asked:
● "Tell me about a time you set difficult goals. What did you do to achieve them? Walk
me through the process and purpose."
Through this question, we can look for those who are goal-oriented and results-driven. This
question will help to gauge whether they'll be able to handle the audacious goals that have in
store for them. A great answer shows they understand what difficult goals are, and they put a
lot of effort into attaining their goals while maintaining a high standard of work quality. It’s
better to hire an individual with personal goals set in mind as they may be more aggressive to
life and work vigorously to achieve the goals.
Answer given by one candidate: My goal is to have my own business in 5 years time. It’s a
difficult goal but it’s not unachievable. In this 5 years time, I will work hard to save the
budget for starting the business as I know it’s not a small amount to reach in one or two days.
Besides that, I will attend extra courses provided by the company to enhance my management
skill and leadership skill. Of course, the business I’m planning will not crash with what I’m
doing now. Starting by learning from the more experienced one and read more about the
success route of leaders can be a very good beginning in upgrading my thoughts and sense of
creativity. I will a brief plan first and along the years I grow, it will be more detailed and on
track. A good planning determines the success of one’s business.
● "Tell me about the relationships you've had with the people you've worked with. How
would you describe the best ones? The worst?"
Working in a team is not easy. This question helps in teasing out whether the candidate
would be happy, productive, and well liked in a team. Their answer will tell how well they
can interact with challenging people and if they are easy-going person. Many candidates are
hesitant to bad-mouth their coworkers and bosses, so it will also be interesting to hear how
they navigate a question about their worst working relationships. We can know if they can or
cannot take advice or feedback, either it’s good or bad. It’s important to the efficiency of the
work that employees are able to unite and work together peacefully, and so, conflicts and
misunderstanding may be reduced.
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Answer given by one candidate: In general, appreciating differences and valuing alternative
perspectives helps you avoid getting personal in conflicts. I've often found that I can build
mutual respect with people others have found difficult to work with simply by engaging them
personally and listening. I wouldn’t say I've never had to deal with a difficult person but I
believe that there’s always a way to achieve consensus any certain situation. There might be
people judging at my work but i think that this is a good reminder for me to double check
what I’ve done and feedback by he or she might be useful to increase the quality of my work.
In a way, I learned more.
● "If you had $40,000 to build your own business, what would you do?"
The answer to this question can reveal a lot about candidates’ interests, values, and how
creative they are. Besides that, it'll give insight into how smart they are in planning and
managing. By giving them a specific amount to work with, they have the opportunity to parse
out how they'd spend that money. It will be good enough if they can instantly provide an
overview of the business, the logistics of where that money would go, whom they'd hire first,
and so on.
Answer given by one candidate: If I had $40,000, I would start an online business in virtual
assisting. Virtual assistants help clients with a variety of projects from their home offices.
Tasks may be administrative, but can also relate to marketing, web design, IT, and other
tasks. We communicate mainly on internet, phones or fax. The most important key is to have
a solid business plan, marketing strategy, and training. I will utilize most of the budget in
training the skilled assistants to run my business as I think that it’s the main key to provide
professional and quality service to clients. Part of the budget will be used in developing the
internet system and phone connection and the rest will be spent on subscription fees for
job-finding services.
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There are some fun and tricky questions being asked as well, such as：
● Are you more of a hunter or a gatherer?
This question can be tricky to answer. It determines whether candidates would tend to stay
behind the scenes and work, or be aggressive and self-promotional. There is no judgement on
which is good. Sometimes candidates can be both. This may also highlight the ones with
higher leadership skill. They will be given more responsibility, and promoted more quickly.
Hence, it’s easier for the company to decide where to allocate the candidate at.
Answer given by one candidate: I can be both hunter and gatherer. I chase aggressively to
things I wanted (in this case the goals I set). I can take the lead as a leader and hold
bottom-line responsibility. Born with good leadership skill is impossible and it needs time to
learn and practice, and I’m willing to do so. Conversely, if I would to be a gatherer and work
behind the scene in a team, I may also fit in well as I understand that teamwork is important
in time and effort saving. There’s so much to learn from the more experienced one in
company and idea sharing is necessary to create great work.
● If you woke up and had 2,000 unread emails and could only answer 300 of them, how
would you choose which ones to answer?
This question enables candidates to think out of the box where they have to give immediate
solution to the obstacles or problems happened. It is crucial for candidates to equip
themselves with the ability to solve sudden problems that are most likely to happen when
working in the company. In the company, each individual has his task on hand and might not
be free to entertain or bother the problem happened and sometimes, it requires themselves to
solve it. This question is good to test their immediate response as the question being asked
can hardly be prepared by the candidates.
Answer given by one candidate: First, I will browse through all the subject titles of the 2000
emails and filtered out which are those more important one. I wouldn’t just scroll down to the
oldest one and reply because it doesn’t mean that sending early is the most urgent one. The
one which require instant solutions will be the priority to reply as it may cause severe loss to
company. Then, I will look into those which are going to due soon. Lastly, I will broadcast a
message saying, “Thank you for contacting us, we will response in short while,” to all the
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remaining one which I might not be able to reply on that day and continue replying the next
time.
As a conclusion, this candidate is chosen. Based on his responses to the questions, his strong
self-determination and aggressiveness are shown. He has a great potential to become a strong
leader as he is sure with his goals to achieve and he has a clear direction in what to do and
where to go. He is capable to deal with different people and can work productively in team
which is beneficial to our company. He might be still not familiar with the operations running
in our company but we believe that he can adapt quickly in short period of time as he is
willing to learn. His aspiration and passion are great which makes him got through the
interview session.
The F2F interview is crucial for hiring people as it allows us to know more about the
candidates, their personalities, attitudes to life, aggressiveness at work, capability to work
with others, feelings and emotions, and so on instead of normal questionnaires, asking just
their qualifications, experience at work which all these might be easily fabricated by
themselves.
Besides that, we set a small test at the interview session as well to test on the dominance of
the candidates. We actually adjust the temperature of the interview room to be freezing. It's
good to see if the candidate will voice out and ask for adjustment of the temperature. This
shows that the candidate is confident to give suggestion and propose if any new ideas pop out
without hesitation.
At the last stage of interview, we may require candidates to complete the DISC test. This test
determine candidates' DISC type and personality profile quickly. DISC factors are meant by
Dominance, Influence, Steadiness and Compliance. It predicts one's behavior towards others
and the everyday things done. The DISC test is designed to test personality by calculating
one's personal DISC profile based on his or her everyday typical behavior. In the detailed
report, a graph will be generated, depicting candidate's DISC type, concise textual
characterization of his or her personality profile and elaborate explanations of all DISC
factors. This can be used as references for the selection of candidates, making it to be more
precisely and time saving.
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Presentation by Individual Candidates
The purposes of this task during interview is to measure the presentation skills of the job
candidates, gauging the level of confidence of the job candidates in an unfamiliar setting, and
also to identify their enthusiasm and a genuine interest in the industry, the company and the
job.
The preparation for the presentation:
1. The topic will be given to the candidates for further research.
2. The topic given is about the selection of tender between the 3 given companies.
3. The candidates are required to present their proposal after three days.
Although bidding for a tender can be attractive, not all tenders will suit our company’s
criteria, experience and expertise. It is not wise to quickly jump into responding to any tender
that we come across. An objective decision must be made as to whether or not to bid for a
tender. The decision to bid or not is a decision that should be carefully considered. It should
balance the opportunity against a realistic evaluation of the likelihood of success.
This is the main reason for us to choose this as a topic for the candidates, so that to test their
knowledge within construction industry and also their cognition towards our company.
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Perdana Parkcity Sdn. Bhd. (PPSB)
PPSB is one of the fastest growing and best-selling master planned communities in
the nation.Their construction project are mostly connected to the major highways (such as the
LDP Highway, the Middle Ring Road 2 and the Penchala Link) provide quick and convenient
access to important destinations in Kuala Lumpur and its surroundings.
Construction project of PPSB is considered as the first-of-its-kind New Urbanist
community in Malaysia in which concepts of community, public places and neighborhood
conveniences converge to make residents’ everyday living special and rewarding. The design
philosophy of the company embraces the ideal that people want to foster family,
neighborhood and community ties and values as a means to shape a good society, and a sense
of place so that the individual and the family will not be lost in the rapidly expanding
metropolis of Kuala Lumpur city.
Perdana ParkCity is associated with pioneering the American concept of New
Urbanism in the Malaysian landscape. New Urbanism is a development model focused on
creating a visionary master-planned community. The ParkCity brand integrates the
must-haves and love-to-have components of upscale contemporary living: residential,
commercial, educational, leisure and entertainment. Desa ParkCity is truly a self-contained
township, centered on the ideals of good, wholesome living, where its residents are able to
foster family, neighborhood and community ties.
20

Eco World Development Group Berhad (EcoWorld Berhad)
Eco World is a public listed Malaysian company involved mainly in property
development. The brand is spread across three key economic regions in Malaysia with 18
development projects in total that include new townships, integrated commercial
developments, luxury high-rise apartments and green business parks. The Group presently
has approximately 8,052.7 acres of landbank with a total gross development value (GDV) of
RM87.5 billion. Through Eco World International, the brand has also extended its reach to
London, United Kingdom and Sydney, Australia.
Eco World has invested heavily in building up the their own brand with the aim of
connecting and reaching out to their customers and target markets more effectively. The
community engagement of Eco World is ‘Being a Caring and Responsible Organisation
Which Actively Contributes Back to Society’. The concept of Eco world is not only build
sustainably but also do their bit in environmental preservation as part of their ongoing
commitment to society, as an example: tree transplanting efforts in various project sites.
The “eco” emphasis of the project did not stop at the ample green spaces provided – it
also includes other amenities like cycling and walking paths as well as green designs of the
homes. These include a North-South orientation, large windows for cross ventilation and
ttings such as solar water heater, LED streetlights, rainwater harvesting tank and recycling
compartments.
The Group is helmed by some of the most well-known and respected industry players
in the Malaysian property sector. Driven by its vision of Creating Tomorrow & Beyond and
powered by an experienced and dynamic team, the EcoWorld brand is set to soar even higher
in the years to come.
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M101 Holdings Berhad (M101)
This vast development aims to redefine city living by integrating commercial, retail,
and hospitality conveniences within strategic locations in the heart of KL. M101 Group has
successfully launched 3 projects known as M101 Bukit Bintang, M101 Dang Wangi and
M101 Skywheel.
M101 advocates property tourism. By painting a colourful Kuala Lumpur and
highlighting its modern structures, retail attractions, and commercial potential, the city
becomes a magnet for travellers and investors. Building an integrated metropolitan means
centralising various city conveniences, a mission M101 plans to achieve via destination retail.
The method combines properties like hotels, commercial units, retail outlets,
entertainment features, and more so that consumers form prolonged interaction with each
feature, diversifying consumption and increasing consumer spend.
M101 features an 'all-in-one' integrated commercial and retail development,
comprising SOFOs (small office flexible office) hotel, impressive retail and lifestyle
amenities. They believes that it is not enough to just build. It is crucial that developers realise
the full potential of our real estate sector, and their part in economic and social development
in Malaysia.
With a keen visionary eye, the development invests in long-term interests by keeping
partial ownership of the properties, guiding them to flourish, and ultimately enriching the
city. The development also ensures quality by adhering to international standards and
collaborating with major international companies in Japan, Germany, Singapore to name just
a few.
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The Response of Chosen Candidates During The Presentation
The reason we chose these candidates is because they bring out the points that our
company met the mandatory requirements of the tender project offered by the company. They
did mentioned about our company’s financial stability, qualifications and also the
accreditations of our business year-on-year growth.
Moreover, these candidates have also emphasised the relevant experiences of the type
of work that our company had done and also the characteristic of our previous partner. These
references are important before we respond to any tendering project as we need to
demonstrate the transferable skills from our customer with similar needs. They have to
understand thoroughly both our own and also competitors’ SWOT before accepting any
tender project.
In addition, the reason we chose these candidates is because they accounted the
suitability of the size of the project according to our company’s capabilities. It’s essential to
know the size and also the deadline of the contract whether it will clash with any existing or
upcoming work. They did research on the tender contract value as is it fit or too much for our
company to handle this project. This is what we really seek to hear in their presentation based
on the research that they had done. It is important to fully understand and assess the risk of
the working capital requirements of the contract.
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Why tendering Eco world’s project?
Ecoworld is a big player with high reputation in the construction industry in Malaysia.
By tendering the project of Ecoworld, our firm can manage to take the advantages to build up
our company’s fame in the industry since Ecoworld is such a big scale company. Ecoworld
has lots of international project and our company may have the opportunity to step up to the
international platform. Besides that, we have the same concept of promoting green
technology within construction industry. Due to the similarity of our concept, we have the
chance to increase the knowledge of the new technology if it is possible because Ecoworld is
well known for green building which involved mature green technology.
Why tendering Perdana Parkcity’s poject?
Perdana Parkcity (PPSB) owns and operates residential communities which includes
clubs, parks, waterfronts, public facilities, and international schools. They promotes
communities in Malaysia and abroad that imaginatively converge wholesome family values
with lifestyle needs. The candidates chose to tender this project because the size of the project
is suitable for our company. We have to identify the current situation of our company as not
to overestimate our capabilities to tender a big size of project. It is essential in choosing the
suitable size of project to ensure that we can deliver the project in time without
compromising the quality of the project.
Why tendering M101’s project?
M101 Berhad saw an opportunity to build small, boutique buildings in the heart of
Kuala Lumpur, a niche other developers were ignoring. They rely on our instinct to make
new markets or find untapped value in existing ones. Most of the projects is located in the
city centre where is Kuala Lumpur which can attract tourists. Candidates that chose to tender
this project is because they highlighted that our company will have the opportunity to gain
our reputation while cooperate with M101 since lots of their projects is located in the city
centre. With M101’s project involving high-rise buildings with some new concept in
building’s design could be a major breakthrough for our company as we are previously
involved in landed properties.
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Discuss and Debate
The third interview activity we would like to suggest is debating. Title: ‘ Is BIM a key to
achieve green building in Malaysia?’.
Procedure of debating
1) Debate title is announced to the candidates
2) The candidates are then separated into two groups based on the sides they stand for
3) The candidates are given three hours of preparation time to do discussion
4) The debating process last for 90 minutes long
5) The interviewers have 10 minutes to question the candidates
Debate is a method for two different sides formally presenting an argument in a
structured manner. Both sides seek to win against the other while following the rules. The
affirmative side must debate points that will support the proposition; the negative side must
refute these arguments sufficiently to warrant not adopting the proposition; the "against" side
are not required to propose any alternative. Decades of academic research have proven that
the benefits that accrue as a result of engaging in debate are numerous.
By having debating as an interview activity, we can mostly test the candidates’
presentation and communication skills. The candidates need to cooperate with their group
members and filter out the useful information that is relevant to the debate topic within a
short time. Besides that, they also need to prepare the scripts according to their researches.
When debating, the candidates need have be clear about what are they going to say and the
content of their speech need to be factually based. When arguing with the other side, the
candidate need to control the tone of speaking and use the appropriate word which does not
offense others.
During the discussion, we can observe their personality from different aspect, which
can improve the accuracy of selecting the right candidates for the company and prevent any
personal bias on the candidates. It is important for the candidates to listen the opinions from
others and respond with constructive feedbacks. The aspect of team spirit can be seen
through this activity because team spirit is essential to the development of an efficient work
group that can accomplish tasks quickly and accurately. The candidates who encourage good
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teamwork and endeavor to sustain a strong collective working environment offer positive
value to our growing company.
The title of this debate session is ‘ Is BIM a key to green building in Malaysia?’. The
reason we set this title is simply because BIM technology and green building are not only the
latest trends in the construction industry currently but also match with our company brand.
The view of the affirmative side is ‘ BIM is the key to green building in Malaysia while the
view of negative side is ‘BIM is not the key to green building’. They are required to provide
real industry data to support their view when debating.
The response from candidates
The key points from affirmative side
● BIM technology deliver efficient, cost effective and sustainable buildings that are less
wasteful and more energy efficient throughout their lifetime
● BIM has especially helped to enable sustainable design – allowing architects and
engineers access to higher tech tools than ever before to carefully integrate and
analyze things like heat gain, solar, ventilation, and energy efficiency in their designs.
● With greater visualization capabilities in BIM, building teams can more easily show
clients the benefits of different sustainable-design choices. Virtual walkthroughs of
the building model allow owners to see the effects of green design.
The key points from negative side
● Specialized training is necessary to use the BIM technology. This means that
BIM technology is not yet universally used among construction professionals
and this leads to communication problem. The quality of communication is
directly related to the efficiency and effectiveness on the construction process.
Therefore, it is not yet ready for green building construction.
● BIM software requires a substantial investment in new technology. The advantages
usually make the investment worthwhile, but only if the software is used to its full
capacity. The implement
● With BIM software , the existing database of the green building still remains to be
improved. Also, it is not merging with the traditional design method. The process to
assimilate of BIM and green building is still a long way to go.
26

TASK 3
Every society must hold at least one advantage to successfully compete in the marketplace. If
a company cannot identify one or just does not possess it, competitors soon outperform it and
force the business to leave the market. Note the emphasis on comparison with rival firms as a
competitive advantage is entirely about how best to best the rivals and stay competitive in the
marketplace. The term can be defined to imply “anything that a firm does especially well
when compared with rival firms”. Utilizing information technology and information
management skills can help in creating competitive advantages to your company
What is Information Technology?
Information technology (IT) is the use of any computers, storage, networking and other
physical devices, infrastructure and processes to create, process, store, secure and exchange
all forms of electronic data (Rouse, 2015). As new technologies evolve and existing
technologies are expanding, the interaction between people and computers are turning apace
and this result many impacts on organizations and society. Basically, the role of IT is to
monitor process and circulate data to assist in managing, checking and building
determinations for the governing body. IT is a critical requirement for improving the way to
manage and run the organizations.
What is Information Management?
While Information management is defined as collecting, organising, storing and exploiting
information, data, expertise and other knowledge assets which are held within an organization
or network of organizations, ensuring that these assets remain available for future use
(Chartered Institute of Library and Information Professionals (CILIP), n.d.). Skillful data
administration enhances hierarchical effectiveness and business result by conveying
quantifiable upper hands, for example, client intimacy, supplier optimization, risk mitigation,
information driven choice support and internal transparency.
27

Information Technology (IT)
1. Computer-Aided Design (CAD)
In order to replace the traditional method of designing by manual drafting, Yanyan Group
Berhad decided to use an automated process which is CAD where it is much more efficient
compared to the manual drafting method. CAD or computer-aided
design and drafting (CADD) is a software that focuses on the use of
computer technology for designing work and also design
documentation. According to Groover and Zimmers (1983),
“Computer-aided design (CAD) can be defined as the use of computer
systems to assist in the creation, modification, analysis or optimization
of a design”. CAD software, either 2D CAD or 3D CAD is suitable for designing team which
involves architect, structural engineer, mechanical and electrical engineer and etc. At all
stages of construction process, by using CAD, the designer team able to do the designing
work faster hence increasing the productivity of the employees of Yanyan Group Berhad.
There are many benefits that Yanyan Group Berhad can gain by using the software in the
company. Through CAD, the designer can explore the concept design ideas at the
pre-construction stage. Additionally, CAD software was built up with visualization and
animation systems which helps in visualizing the final design concepts that is to be made by
producing photo-realistic, static and moving images so that the clients can review the final
appearance of the building at the design stage. Not only that, the designed drawings also can
be saved at any stage and enables the designer to make any modifications if it is required by
the client or the structural engineer. What is great about the CAD is that a simulation can be
done to analyze and ratify the performance of the design in the real world before it is
constructed.
All of these benefits of CAD helps in improving the productivity of the employees of Yanyan
Group Berhad since the designing work can be done much more faster compared to the
traditional method of drafting. The time consumed for the project to complete also shorter
because the highly complex drawings and details required in the drawing can be done much
faster with CAD during the design stage. As the CAD software offer a great accuracy, fewer
28

errors can be found in the design and drafting. Ultimately, better design will ease in
manufacturing hence it also will minimize the wastages occurred due to faulty design. With
CAD software, our company can provide a better and standardized drawings easily. The
software enable our company to provide a better documentation of the design, fewer drawing
errors, and greater legibility.
2. Building Information Modelling (BIM)
BIM give a collaborative working platform which is what Modern Method of Construction
(MMC) hinges upon. This all has conceivably wide-achieving suggestions for the reception
of offsite advancements. The outline can be finalized more comprehensively
and prior, decreasing and eliminating the requirement for sudden changes
amid development. At the point when this become routine, the loss from
adaptability customarily viewed as a noteworthy issue with the offsite
technique is no more drawn as an issue. In addition, using standardized formats and single
integrated displaying process empowers much more noteworthy coordination of
programming, outlining, specifying and construction process. For example, our company’s
quantity surveyors use Glodon Software to measure the quantities of architectural and
structural element in a building in a short time. Since 2009, the Glodon company has built up
its interior closeness with US, Finland and UK subsidiaries focusing on the European and
American markets and in addition Singapore, Hong Kong and Malaysia subsidiaries driving
its advancement in SEA markets such as Taiwan, Indonesia and Thailand (Glodon, n.d.). By,
using this software, our company is able to expand our market to other country that use the
same software as we did.
3. Local and Wide Area Networks (LANs and WANs)
Local Area Network (LAN) is a computer network, which is limited to a small office, single
building, multiple buildings inside a campus etc. Typically, a Local Area Network (LAN) is a
private network owned and maintained by a single organization. The resources can be shared
among different users. For example, many users on the network can use a single printer. Data
and software stored on central server can be shared between all users on the network. All the
data is stored on the central server. So, it becomes very easy to manage the data. LAN is not
29

very expensive. Thus, the small businesses, firms and educational institutes can afford and
easily design the LAN. Multiple users can access the Internet using a single Internet
connection. The Internet connection is established at central server. In this way, all the users
can access the Internet. Data security can be implemented very easily, because users are
granted data access rights. The authorized users can connect to the server and can access
specific portion of the data and the data transmission in a LAN is very high.
On the other hand, a wide Area Network (WAN) spans over multiple geographic locations,
which is composed of multiple LANs. It is nearly impossible for a small to medium
organization (except Network Service Providers) to pull network cables between their two
offices in two different countries located 1000s of kilometers away. Network Service
Providers (also called as ISPs) provide the connectivity solutions for Wide Area Networks
(WAN). WAN optimization solutions seek to accelerate a broad range of applications
accessed by distributed network users by eliminating redundant transmissions, staging data in
local caches, compressing and prioritizing data and streamlining chatty protocols. WAN
optimization can speed up bulk data transfers to improve disaster recovery capabilities,
improve response times for interactive applications such as databases, reduce bandwidth costs
and present the opportunity to centralize file storage and consolidate servers. Some analyst
firms even indicate WAN optimization can decrease link utilization from 80% to 40%
through caching and compression. Tack on the time-savings and flexibility that result from
choosing optimization over WAN replacement, and the return on investment (ROI) is readily
apparent, helping justify the up-front cost. Optimization ability to increase network response
time capabilities enable users to rapidly regain access to critical applications, increasing
productivity.
30

Information Management (IM)
1. Cloud Computing
Cloud computing allows building professionals to operate application software with the
support of internet enabled devices such as laptops, mobile phones, iPads and so on. Cloud
computing is equipped for taking charge of different
administration related exercises, gives precise data to all layers
of administration in an association and additionally fit for
investigation different information and deliver consequently
produced report. That means that with the assistance of cloud
computing, architects and engineers can collaborate on a Building Information Modelling
(BIM) project even when they are at different locations. It is a standout amongst the most
rapidly developing region of Information Technology. The most important benefit from
cloud-based system is that it is cost efficiency. Cloud computing offers to store all the data
and perform administrative processes such as billing. Moreover, there’s no cost required for
server updates as the cloud upgrades automatically free of charge. As it can build
relationships with client, it can be considered as a virtual pool of different figuring to meet
the client's necessities as and when required on pay-per-utilize basis. With cloud computing,
it allows us to easily store and access information about a client’s project whenever needed.
When communicating with a client, we can easily pull up their information and pick up
where the last left off. The easy management of their project giving Yanyan Group Berhad
chance to build a relationship with the client so they can recommend our company to others
for future projects.
Unlike previous computing models, which is assumed dedicated resources, cloud computing
is based on a business model in which resources are allotted at the network level, host level
and application layers. Cloud computing allows the users to increase or decrease their
computing resources as and when required. Cloud computing helps us in organizing our data.
Every one of our information sources is keep separately between interior information sources
31

and outer information source. We additionally keep a backup of all our databases for a careful
tone. Likewise, the data from the information sources is put away in based on the topic. At
first, incomplete data from several data sources and databases need to engender through the
pretreatment process before introducing the information warehouse. The construction
industry is competitive and expensive. As a new and smaller construction company, it can be
difficult to compete with the giant construction companies. But with cloud-based system, it
takes our company one step forward to match the competition. The technology of cloud
computing gives our company the chance to be on the same level as the successful
construction companies in terms of data storage, management, access and cost spending. Our
system chooses to actualize the utilization of distributed computing as it picks up its meaning
in daily business situation due to its versatility, energy and cost saving abilities.
2. Project Management Software
Project management software is a programming particularly intended to arrange, sort out, and
supervise task. It allows project managers (PMs), stakeholders and users to curb costs and
oversee spending plans, quality administration and documentation furthermore might be
utilized as an organizing framework. Extend administration
programming is additionally utilized for joint efforts and
correspondence between venture partners. In construction
company, this program is a specific application of PM
discipline for construction project types that include agricultural, residential, commercial,
institutional, industrial, heavy civil and environmental.It specify objectives and plans,
maximize resource efficiency, implement various operations, and develop communication
and mechanisms, among othersFor instance, construction projects are required to reach an
objective at a given schedule, spending plan and quality. Our company choose to use
Co-construction programme that are valuable in completing construction projects.
Co-construct is web-based and mobile construction project management software designed
with the construction needs of clients, builders, and design-build firms in mind. It help in
making necessary change that the worker need to improve the company’s project, while
32

keeping everyone in the loop. Co-construct makes coordination of schedules easy for both
contractors and clients. The calendar feature in the software allows our worker to stay on task
and on time, regardless of the construction phase we are currently in. Thus, help the
employees to remember every single task that they have for smoother transactions.Besides,
its communication features breaks ground by allowing all parties to remain updated on all
developments real time. We no longer have to juggle communication using emails, text
messages, and other means. Co-construct captures, tracks, and organizes all of it. As long as
we have an internet connection, our employees can use the Comments section to
communicate and inform involved parties regarding any updates or recent changes via the
website, mobile app, or replying to an email or text from the system. Lastly, using
Co-construction we don’t have to send tedious budget updates to our clients. It takes care of
all the little details that are needed to properly manage your budget. This software really
boost our competitive advantage.
3. Mobile Device Management
Mobile device management (MDM) is a type of security software primarily deals with
corporate data segregation, securing emails, securing corporate documents on device,
enforcing corporate policies, integrating and managing mobile devices including laptops and
handhelds of various categories (laptops, smartphones, tablets, etc.) that are deployed across
multiple mobile service providers and across multiple mobile operating systems being used in
the organization. MDM is a way to ensure employees stay productive and do not breach
corporate policies. Many organizations control activities of their employees using MDM
products/services so do we. By controlling and protecting the data and configuration settings
of all mobile devices in a network, MDM can reduce support costs and business risks. The
intent of MDM is to optimize the functionality and security of a mobile communications
network while minimizing cost and downtime.
In order to step up with our company’s competitive advantages, we have to depend on some
external aids in order to manage our information in an orderly and less chaotic manner. The
use of Information Technology in our company are Computer Aided Design (CAD), Building
33

Information Modelling (BIM), Knowledge of automated tools and Local and Wide Area
Networks (LANs and WANs). Whereas, Cloud Computing, Project Management Software
and Mobile Device Management and the models of Information Management (IM) that we
use in Yanyan Group Berhad.
The reason we use the above mentioned Information Technology in our company:
Information Technology and Management Storing and protecting information
With the use of information technology, our company is able to protect our valuable records
in an electronic storage system. According to an article in Science Daily, information
technology security engineering systems protect your electronic information from being
hacked or wiped out during a technological disaster. Electronic security engineering means
your valuable records will remain untouchable.
Automated Processes
In business, most workers are usually busy with lots of works to complete within a certain
duration, so they must look for ways to do their works faster. Information technology
improves our company's efficiency by developing automated processes to take the burden off
from our staff. In turn, our employees are free to work on other things while the computer
runs their reports, creates queries, tracks projects and monitors financials.
Work Remotely
Information technology systems make our staffs more flexible in their work by allowing
remote access to the company’s electronic network. Thus, the staff can choose their time to
do work either at home or somewhere else. This accessibility allows us to increase the
productivity of the work assigned to our staff because the assigned works will be pending
even when we are not physically in the office.
34

Communication
Communication is very useful and vital in the business world as information technology
provides the useful assets to communicate faster and effectively. Through new technology
such as email and video-conferencing, communications will be improved within a business
and also to external customers. Communication between branches or even between countries
will be improved. Organisations use different software packages for a variety of tasks and
activities. The examples of these software that are used by our company are:
● Word processing – to create and type business letters, memos and reports.
● Spreadsheets – to calculate financial information such as sales figures, cash budgets
and also to create bar charts and graphs from such data to make evaluation.
● Databases – to keep records of employees such as their address, date of birth and
medical information
● Desktop publishing – to create professional newsletters, staff, magazines, books or
other publications.
● Presentation – To communicate or present information on new products or market
research findings to customers, clients, employees or management. It can be used for
training purposes also.
Strategic Significance
Information technology is changing the way most companies are operating nowadays. This
involves the process in which companies implement to create or manufacture their products.
Basically speaking, the entire package of physical goods, services and information companies
are reshaped to provide an even better experience for customers or users. We strive to
implement strategic significance by reshaping our services, mainly on how our quantity
surveyors provide their services in any projects given. For example, if we were given a two
billion dollar project, we cannot possibly hire more than a hundred quantity surveyors to
complete bills of quantities and tender documents just for one single project. This is where
information technology comes into play, where just one software can complete a hundred
man workload within months without having to establish costs of over-hiring of quantity
surveyors. Establishment of information technology can overtake most companies who may
35

have not established information technology as a part of them. However, this may depend on
the amount of money, time and energy are appropriately allocated on the proper
segmentations of information technology in the company. A small miscalculation or surplus
of investment in the wrong field may cost in an extensive loss which result us in losing our
competitive advantage over other companies.
Reason to manage information:
● To save time and money – viewing the past works from other colleagues, this makes
the task easier to do than redo it again.
● To monitor the company’s progress – by keeping all the records, the management will
be enable to figure out what are the areas that benefits the company the most.
Therefore, improvements can be carried out if necessary.
● To improve efficiently and productivity – by categorising all the information, the
employees will find it easy to refer when needed.
● To reduce uncertainty or risk – by having all the information of a product or services
like writing every single detail, this will allow the employees to refer back whenever
he or she needed it.
36

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