Management trainee report.ppt
- 1. GEORGE KIHARA KARANJA 2014 MANAGEMENT TRAINEE REPORT: PARTS DEPARTMENT
- 2. Introduction The Management Trainee rotational program took 4 months. 4 branches were covered There's an interrelationship between parts and service departments.
- 3. Training process The training covered all the sub departments under the parts department 1. Warehouse The 5s of Japanese housekeeping Sort Set in order Sustain Shine Standardize
- 4. Areas covered 2. Front desk 3.Ordering process 4. Workshop counter 5. Service department
- 5. Areas of improvement 1. Customer relationship management Responding to customer demands in due time CSI forms 2. Corporate social responsibility The management can use this to get more dedicated employees through their involvement. Initiating more CSR programs
- 6. 3. Marketing Alternative forms of marketing Social media marketing Use of stickers
- 7. 4. Cost of ownership Costs inquired to own a car Ensuring that the car is kept in the best condition Better re- sale value
- 8. 5. Training on new units • Training on new vehicles • Share information regarding new vehicles 6. Ordering process Ordering procedures involved Different types of ordering
- 9. 7. Internal employee forum A platform to share and exchange ideas All ideas under one roof
- 10. 8. Benchmarking and new ideas What are your competitors doing right? Gauging yourself against your competitors
- 11. 9. Scholarships Simba Corporation should consider offering scholarships to its employees
- 12. THE END