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MANAGING
CHANGE & INNOVATION
Mohammed Al-Akram
Mohammed Al-Sawi
Mohammed Saad
UNIVERSITY OF KHARTOUM
STRESS
KILLS
WHAT IS
CHANGE?
IF IT WEREN’T FOR
CHANGE,
A MANAGER’S JOB
WOULD BE
EASY.
Any alteration of an organization’s people,
structure, or technology
ORGANIZATIONAL
CHANGE
Structure Technology People
CATEGORIES OF
ORGANIZATIONAL
CHANGE
STRUCTURE
•
•
•
•
TECHNOLOGY
•
•
•
PEOPLE
•
•
•
•
WHY
DO RGANIZATION
NEED TO CHANGE?
EXTERNAL FORCES
•
•
•
•
•
THE IMPACT
OF EXTERNAL FORCES
•
•
•
•
Initiate Organizational
Change?
WHO
People who act as change catalysts and assume the
responsibility for managing the change process
CHANGE AGENT
TYPES OF
CHANGE AGENTS
Does Organizational
Change Happen?
HOW
CALM WATERS
METAPHOR
THE THREE-STEP
CHANGE PROCESS
Status Quo New State
Make it
Permanent
THE CHANGE
ARCHIVED IN
THE
FOLLOWING
WAYS..
THE DRIVING FORCES
THE RESTRAINING FORCES
THE TWO APPROACHES CAN
BE COMBINED
WHITE-WATER
RAPIDS
“If you look at a typical week I
have, it’s a combination of
trying to lead a company in
change in an industry in
change.”
- Susan Whiting
DOES
EVERY MANAGER FACE
A WORLD OF
CONSTANT AND
CHAOTIC CHANGE?
Short answer is NO, but the
numbers who don’t is
dwindling.
NO!
I LOVE MY FRIENDS!
do organizations
implement planned
changes?
HOW
SURVEY
FEEDBACK
PROCESS
CONSULTATION
TEAM-BUILDING
INTERGROUP
DEVELOPMENT
MANAGING
RESISTANCE
CHANGE IS
HARD
BUT WHAT IF
CHANGE WAS APPEALING?
Managing Change and Innovation
YES FOR
APPEALING
Do People Resist
Organizational
Change?
WHY
uncertainty
habit
45% of our life’s
decisions are out of
habits
personal loss
concern over
change isn’t going
to work
belief
HOW WE CAN DEAL WITH
RESISTANCE TO CHANGE?
TECHNIQUES
EDUCATION &
COMMUNICATION 1
PARTICIPATION 2
FACILITATION AND
SUPPORT 3
NEGOTIATION 4
MANIPULATION AND
CO-OPTATION 5
COERCION 6
True Story
The Power of
Habits
Paul O'Neill
1987 to 1999
REACTIONS TO
ORGANIZATIONAL CHANGE
STRESS
SYMPTOMS OF
STRESS
SYMPTOMS
OFSTRESS
•
•
•
•
•
SYMPTOMS
OFSTRESS
•
•
•
•
•
•
SYMPTOMS
OFSTRESS
CAUSES OF
STRESS
•
•
•
•
•
STRESSORS
CAUSES OF
STRESS
PERSONAL
FACTORS
OF STRESS
•
•
HOW CAN MANAGERS ENCOURAGE
INNOVATION IN AN ORGANIZATION?
“Innovation is the key to
continued success.”
- Ajay Banga, CEO
“We innovate today to
secure the future.
- Sophie Vandebroek, CTO
Success in business today demands
innovation, in the dynamic , chaotic world
of global competition.
Organizations must create new products
and services if they’re hoping to continue
to be successfully.
Are Creativity and
Innovation Related?
HOW
CREATIVITY
But creativity by itself isn’t
enough.
INNOVATION
Managing Change and Innovation
is involved in innovation?
WHAT
PERCEPTION 1
INCUBATION 2
INSPIRATION 3
INNOVATION 4
STIMULATING INNOVATION
•
•
Managing Change and Innovation
to stimulate innovation?
HOW
STIMULATE
INNOVATION
STRUCTURAL
VARIABLES
•
•
•
•
•
CULTURAL
VARIABLES
HUMAN RESOURCE
VARIABLES
•
•
•
•
Individuals who actively and enthusiastically
support new ideas, build support for, overcome
resistance to, and ensure that innovations are
implemented
IDEA CHAMPIONS
wrap up!
Merci
Beaucoup!
Marshall
Method

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Managing Change and Innovation