The document discusses managing a diverse workforce and effective communication as a manager. It addresses issues like dealing with prejudice, setting an example of upholding organizational values, not ignoring employee questions, appreciating staff, the role of managers in establishing an ethical communication climate, and skills needed to communicate in multicultural organizations. The document also references sources on topics like organizational communication, management communication skills, communication climate, managing across cultures, changing workforce demographics, and generational divides in the workplace.