Managing lessons learned through an enhanced information system
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The document discusses the challenges in managing lessons learned within organizations, primarily due to poor documentation, limited access, and inadequate metadata quality. It outlines a systematic process for capturing and sharing lessons learned, emphasizing the need for a robust knowledge infrastructure to facilitate knowledge discovery, internal connectivity, and problem-solving. The proposed solution includes integrating lessons learned into a unified project database with enhanced categorization and documentation to improve accessibility and replication of best practices.
Managing lessons learned through an enhanced information system
- 1. Managing lessons learned through an enhanced information system Sufiet Erlita CIFOR–ICRAF (Center for International Forest Research–World Agroforestry)
- 2. Poor management of lessons learned • Information not fully captured, analyzed, validated, and deposited in a system • Lessons learned difficult to extract from a system • Poor metadata quality • Metadata often describe the published document instead of actual lesson learned Identify lessons learned and best practices: What went well? What did not go well? What could have been done differently? What can we do differently in future projects? What have we learned from this project? Problems with transfer
- 3. Loss of institutional knowledge • Inability to acquire new knowledge that was previously unknown or unavailable within the organization • Access to lessons learned often limited to small groups of people due to confidentiality, proprietary issues or unique knowledge- based practices • Lack of systematic and regular documentation of knowledge gained from projects • Organizational error management culture pivotal to process lessons learned from failures and success
- 4. Systematic process for capturing of lessons learned • Knowledge gained from peatland projects available through a lessons learned database • Enriched metadata for capturing and documenting lessons learned to enhance knowledge discovery and detection • Robust knowledge infrastructure through a single unified platform • Internal information silos unlocked and connected • Codified and documented knowledge to help users make sense of the information • People connected through the lessons learned system for joint problem-solving • Standardized processes on using lessons learned by practitioners
- 5. ITPC Knowledge platform stucture Lessons learned will be embedded in the project database
- 6. Streamlined knowledge acquisition process for lessons learned • Identifying issues • Selecting issues for prioritization • Analyzing root causes • Suggesting solutions for prevention and improvement • Documenting the resulting lessons learned Work practice & experience Processing & reflection Systematic documentation Information systems Distribution, access, retrieval & use Acquiring lessons learned
- 7. The structure • Title and short description of the projects • Information on how can other replicate success or improve the project • Information on the best practice for the project/initiative • Information will be categorized into topic cluster and supported by keywords to help in searching
- 8. Sufiet Erlita CIFOR - ICRAF Thank you.