Mapedir trainer slides session6 communication issues_pp95-2003
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This document discusses communication and sensitivity issues that may arise during an interview. It recommends approaching the household professionally to build trust and ensuring confidentiality. When speaking to respondents, maintain a positive approach, express condolences, and stress confidentiality. Build rapport through same-level eye contact, active listening, and being non-judgmental. Be sensitive to emotional responses like sadness, anger, or suspicion and address concerns while explaining the purpose of the interview is to help the community. Never demand responses if questions cause pain and discuss any issues with a supervisor.
Mapedir trainer slides session6 communication issues_pp95-2003
- 1. The Interview: Communication and Sensitivity Issues
- 2. Communication issues – Approach the household Approach to household sets the tone Professional approach Build trust, ensure confidentiality Stress importance of information Speak with respondent(s) to arrange a good time and place for interview
- 3. Communication issues – Approach to the respondent Positive approach “ I would like to ask a few questions…” Express condolences for the death State the purpose of the interview Stress confidentiality of the information Interviewer should respond to: Questions Concerns Reactions (anger, grief, suspicion )
- 4. Communication skills Communication methods Build rapport Same level + eye contact Encourage speech, be attentive, do not rush Non-judgmental Sensitive to respondent’s needs
- 5. Sensitivity issues – Emotional responses to death Sadness, tearfulness Express sympathy, offer a tissue Pause till the person regains their composure Anger At the health program, a relative or neighbor Express your understanding ( never agree) Explain the purpose of MAPEDIR is to help the community overcome problems together
- 6. Sensitivity issues – Emotional responses to death Suspicion (of you, the interview, etc.) Expressed as anger or refusal to participate Approach with a respected community leader Explain the purpose of MAPEDIR You may not be able to do the interview Not wanting to answer certain questions Painful memories, sensitivity, shame, etc. Never demand a response (must consent) Discuss many non-responses with supervisor