Marisa updated cv 2017
- 1. United Arab Emirates - Abu Dhabi +971506897659 marisa_cantuba1009@yahoo.com Marisa B. Cantuba Food & Beverage Coordinator At InterContinental hotels group Holiday Inn Hotel A suitable position where I can enrich, share and strengthen my knowledge, talent and skills to the best of my ability. CAREER OBJECTIVE 1989 - 1990 Computer Secretarial CORA DOLOROSO CAREER CENTRE Cubao, Quezon City, Philippines 1987 - 1989 Bachelor of Science in Industrial Education BICOL UNIVERSITY COLLEGE OF ARTS AND TRADES Legaspi City, Philippines EDUCATION English language. Excellent level - Understanding, Conversations, reading, speaking and writing. Tagalog Bicol is my mother tongue language. LANGUAGES Reservations June 2012 To record and process all reservations inquiries made by phone, fax, email and extra net efficiently and accurately. Convert inquiries into sales in order to maximize revenue and occupancy. Ensure that all correspondence and reservations are recorded and entered into Opera accurately and promptly. Ensure that guest history is accurately maintained and utilized, including attaching return guest profiles to the correct reservations, logging of complaints or special requests and merging duplicate profiles. CROSS TRAINING LEADING OTHERS - CTTH level 3 Diploma in Hospitality Leadership (QCF), Confederation of tourism & hospitality. (August 12, 2016) Accreditation # 601/3186/X. Employee of the month (April 2014). Hall of Fame International IHG CAREER ACHIEVEMENTS Highly motivated and passionate about the job and my career in the hotel. Have knowledge with computer and familiar with Opera/Micros system. Cheerful, approachable and with good time management skills. A customer driven and extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. Can work well under pressure in a fast paced environment and a great team player, who thrives in working with a multi cultural team and guests alike, while possessing following additional competencies: Enthusiastic, courteous & helpful to colleagues & customers Good understanding of the hotel business Recognizing differences Adaptability & integrity Responsible with the willingness to take ownership Eager to learn & progress CAREER SUMMARY Excellent knowledge in Guest handling complaint. Great ability to deal with all customers and satisfy their needs the best possible way. Strong ability to solve problems - identifies and finds solutions. Excellent organization and time management skills. Remarkable interpersonal skills. Excellent listening and communication skills. Exceptional ability to work well in a team. Exceptional ability to maintain a positive attitude, handling conflict and confrontation. Extensive knowledge of the internet. SUMMARY of QUALIFICATION 2013 - PresentFood & Beverage Coordinator Inter Continental hotels group - Holiday Inn Hotel, Abu Dhabi Provide accurate, efficient and committed office work support to the F&B Manager. Manage the routine office management functions, deal with clients and visitors and maintain corporate relations. Provide support to the management on executive level. Sort out all incoming / outgoing mails and correspondence on the base of urgency, priority, confidentiality or routing to facilitate quick and efficient service to the concerned. Take care of the confidential files, matters and documents for the department. Arrange appointments; make necessary arrangements for F&B Manager and ensure availability of appropriate personnel’s for the same as per scheduled time and place. Collect, organize and summarize information requested by the F&B Manager. Maintaining guest Database. Updating and Typing menus. Support F&B Manger for any F&B promotions. Ensures proper requisitioning and control of office supplies; follows up on delivery of materials where need WORK EXPERIENCE
- 2. Accelerate contest. Training's Attended: Telephone Etiquette, Complaint Handling, Body Language, Fire Training, Email Etiquette, Time Management, Ambiance Management, and Personal Grooming, Certified International Emergency Responder January 2017 from Inter Continental hotels group - Holiday Inn Hotel, Abu Dhabi *References available upon request Interested in participating in social and events activities Enjoy socializing with friends and family Badminton Player/Ice skater/swimmer Event’s organizer INTEREST AND ACTIVITIES 2011 - 2013 2009 - 2011 Ensures all correspondences, faxes, messages, emails are responded in a timely manner/disseminated accordingly Ensures security and upkeep of all department confidential files Ensure an efficient flow of communication Co-ordinates with colleagues. Meeting with client regarding their events. Operating Opera system for the banquet reservations. Providing business center facilities to guests Sending Fax, scanning, photo coping, book binding. Banquet coordinator reliever; Doing BEO’s, corresponds guest emails, sending proposal. GSC - Guest Service Centre Supervisor Inter Continental hotels group - Holiday Inn Hotel, Abu Dhabi To supervise the entire operation in Guest Service Center and report any abnormality or challenges to Front Office Manager To ensure smooth operation and to report any guest related issue to Duty Manager To answer all internal and external calls as the first priority in a professional and courteous manner within three rings maintaining a low and polite tone of voice keeping the background free from noise. Ensure that Opera, Micros and CID system are properly working. Ensure that all notice boards are updated daily (i.e. Duty Manager, Manager on Duty, Functions of the day, weather, special happenings, prayer timings, VIP’s etc ) Answering Room Service phone, taking order and passing it through Micros to the kitchen Entering all guests request in QMS with a follow up on every request Answering Sales & Marketing, Banqueting, Rooms and restaurants Reservations in their absence Handing sales calls & Email Blast when required Sending all guests valid IDs to CID through their electronic system within 15 minutes from check in time Handling any related tasks given by Food & Beverage Manager during the working hours Handling any related tasks given by Front Office Manager during the working hours Check all wake up calls and ensure that all are correctly handed over to the incoming shift Update all information on the information boards Ensure a smooth hand over to the incoming shift and check the duty roster carefully Indorse all faxes and ensure they are forwarded to the correct guest /department. Check reports of all requests handled by Guest Service at the end of the shift, print pending reports and follow up till completion to avoid complaints Send call/fax charges for banquets and other extension promptly and efficiently. Hostess cum Cashier September Inter Continental hotels group - Holiday Inn Hotel, Abu Dhabi Supervises and coordinates activities of dining room personnel to provide fast and courteous services to patrons. Schedule dining reservations and arranges parties or special services for diners. Assigns work tasks and coordinates activities of dining room personnel to ensure prompt. and courteous service to patrons Provide prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure. Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries. Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests. May train dining room employee. May assist in planning menus and typing all the name tags. Handling billing and cash in accordance with hotel's standards
- 3. Collect payment from customers Total receipts at end of shift to verify sales and clear cash register. Supervisor March 2007 to July 2009 ARABIAN PARK HOTEL Dubai - UAE Hostess September 2002 to June 2005 JADE GARDEN CHINESE RESTAURANT Makati, Philippines Cashier December 1999 to September 2000 SUPREME RESTAURANT Dubai - UAE Hostess July 2001 to December 2001 KIMPURA JAPANESE RESTAURANT Makati, Philippines OTHER EXPERIENCES