Marketing plan template and guide doc

Marketing plan template and guide
business.gov.au
A good marketing plan helps you identify your customers and competitors and develop a
strategy to make your business stand out. The business.gov.au Marketing Plan template
steps you through the process of creating a solid, well-structured plan tailored to your
business.
New! Create your marketing plan on your tablet by downloading our free MarketMyBiz
tablet app. Visit www.business.gov.au/apps now!
Copies of the latest version of this template and guide can be downloaded from
www.business.gov.au/plans.
If you need further information, assistance or referral about a business issue, please
contact business.gov.au on 13 28 46.

business.gov.au Marketing Plan Guide
Page 2
How to use this template
Before you complete this marketing plan template and start using it, consider the
following:
1. Do your research. You will need to make quite a few decisions about your
business including structure, marketing strategies and finances before you can
complete the template. By having the right information to hand you also can be
more accurate in your forecasts and analysis.
2. Determine who the plan is for. Does it have more than one purpose? Will it be
used internally or will third parties be involved? Deciding the purpose of the plan
can help you target your answers. If third parties are involved, find out what are
they interested in.
3. Do not attempt to fill in the template from start to finish. First decide which
sections are relevant for your business and set aside the sections that don’t apply.
You can always go back to the other sections later.
4. Use the [italicised text]. The italicised text is there to help guide you by
providing some more detailed questions you may like to answer when preparing
your response. Please note: If a question does not apply to your circumstances it
can be ignored.
5. Use the marketing plan guide. The marketing plan guide below contains general
advice on marketing planning and a complete overview with details on each
question asked in the marketing plan template.
6. Get some help. If you aren’t confident in completing the plan yourself, you can
enlist the help of a professional (i.e. Business Enterprise Centre, business adviser or
accountant) to look through your plan and provide you with advice.
7. Write your summary last. Use as few words as possible. You want to get to the
point but not overlook important facts. This is your opportunity to sell yourself. But
don’t overdo it. You want third parties to quickly read your plan, find it realistic and
be motivated by what they read.
8. Review. Review. Review. Your marketing plan is there to make a good
impression. Errors will only detract from your professional image. So ask a number
of impartial people to proofread your final plan.
9. Print. Before you print a copy of your completed marketing plan, ensure you delete
the first section containing the guide as well as the [italicised text]. To print a copy,
select the Printer icon on the toolbar, or select File then Print on the main menu.

Page 3
Marketing plan guide
Marketing planning
A marketing plan assists you to integrate your total marketing effort. It ensures a
systematic approach to developing products and services to meet and satisfy your
customers’ needs.
When you're writing a marketing plan you need to be clear about your objectives and
how you'll achieve them. A good marketing plan sets clear, realistic and measurable
objectives, includes deadlines, provides a budget and allocates responsibilities. A plan
can consist of these elements:
 analysis of your current market
 your business objectives
 key strategies
 steps to achieving your objectives
 proposed budget
 timing.
Remember that your marketing plan should remain an ongoing process throughout the
life of your business.
What to do...
 Contact your nearest Business Enterprise Centre (BEC) for free advice and
support.
 Check if your local BEC or state business agency hosts a marketing planning
workshop near you.
 Search for networking, mentoring or training events and seminars on the
business.gov.au Event Finder.
 Contact a business adviser, accountant or solicitor for advice.
Regular review
Marketing planning is an ongoing business activity. As your business changes many of
the strategies in your plan will need to evolve to ensure your business is still heading in
the right direction. Having your plan up to date can keep you focussed on where you are
heading and ensure you are ready when you need it again.

Page 4
Advice & support
There are a number of government services available to help you plan, start or grow your
business. These services can provide general advice, workshops, seminars and
networking events, and can even match you with a mentor or business coach.
Attending business events
Small business workshops and seminars are run regularly in most areas of Australia, and
deal with issues such as planning, marketing, innovation, employing staff and exporting.
You may also find it useful to attend networking events to help expand your business. By
developing networks, you can keep up to date on industry and local information, promote
your business through new contacts and learn key skills from other businesses.
Taking on a mentor or business coach
Participating in mentoring or coaching programs can help you develop a greater
understanding of business processes and practices, and equip you with the skills you
need to grow and improve your business.
What to do...
 Contact your nearest Business Enterprise Centre (BEC) for assistance with your
planning process.
 Check if your local BEC or state business agency hosts a marketing workshop near
you.
 Search for networking, mentoring or training events and seminars on the
business.gov.au Event Finder.
 Contact a business adviser, accountant or solicitor for advice.

Business.gov.au Marketing Plan Guide
Page 5
Template overview
This template overview provides details on each question asked throughout the marketing plan template as well as links to further
information. When you start answering a question in your marketing plan, you can refer to the relevant question below to help guide your
answer.
Title page
Question/Field Explanation More information
Insert business logo Adding a logo gives a more professional image. —
Your name Enter the business owner's name. Enter multiple names if there are
multiple owners.
—
Your title The titles of the business owner(s) listed above, e.g. Owner/Manager. —
Business name Enter your business name as registered in your state/territory. Visit our Register your business
name page.
Main business address Enter your main business address. This can be your home address if
you are a home-based business or your head office if you have more
than one location.
—
ABN Enter your Australian Business Number. If you are a business and
have registered for an ABN enter it here.
Visit our Register for an
Australian Business Number
(ABN) page.
ACN Enter your Australian Company Number. Only fill this in if you are a
company.
Visit our Register your company
page.
Prepared The date you finished preparing your Succession plan. —

Page 6
Question/Field Explanation More information
Table of Contents If you have changed this template in any way, please remember to
update the table of contents to reflect the changes.
—
Marketing plan summary
Your marketing summary should be no longer than a page and should focus on why your business is going to be successful. Your answers
should briefly summarise your more detailed answers provided throughout the body of your plan.
The Business
Question Explanation More information
Business name Enter your business name as registered in your state/territory. If you
have not registered your business name, add your proposed business
name.
Visit our Register your business
name page.
Business structure Is your business a sole trader, partnership, trust or company? Visit our Business structures
topic.
ABN Enter your Australian Business Number (ABN). If you are a business
and have registered for an ABN enter it here.
Visit our Register for an
Australian Business Number
(ABN) page.
ACN Enter your Australian Company Number (ACN). Only fill this in if you
are a company.
Visit our Register your company
page.
Business location Enter your main business location such as your city/town. Briefly
describe the location and space occupied/required.
—
Date established The date you started trading. Whether it was the date you opened
your doors or the date your purchased business opened its doors.
—

Page 7
Business owner(s) List the names of all business owners. —
Relevant owner experience Briefly outline your experience and/or years in the industry and any
major achievements/awards.
Visit our What skills do I need
to start a business? page.
Products/services What products/services are you selling? What is the anticipated
demand for your products/services? These answers should briefly
summarise your answers under the main products/services section.
—
The Future
Vision statement The vision statement briefly outlines your future plan for the
business. It should state clearly what your overall goals for the
business are. To keep it brief you may prefer to use dot points in
your summary.
—
Goals/objectives What are your short and long term goals? What activities will you
undertake to meet them?
—
The Market
Target market Who are you selling to? Why would they buy your products/services
over others?
This answer should briefly summarise your answers under the main
Market section.
Visit our Researching your
market page.

Page 8
Marketing strategy How do you plan to enter the market? How do you intend to attract
customers? How and why will this work?
This answer should briefly summarise your answers under the main
Market section.
Visit our Marketing topic.
The Finances
The finances Briefly outline your sales forecast. How much money will you need
up-front? Where will you obtain these funds? What portion will you be
seeking from other sources? How much of your own money are you
contributing towards the business?
Your answers can be quite brief in the summary. They should give
the reader a quick idea of your current financial position. Where you
are heading financially and how much you need to get there. You can
provide more detail in the main Finances section.
Visit our Business finances
topic.
The Business
Business overview
Business overview Who are the current business owners? What does the business
do/sell? Where it is located? How long has it been operating?
—

Page 9
S.W.O.T. analysis
S.W.O.T. analysis table List each of your businesses Strengths, Weaknesses, Opportunities or
Threats (S.W.O.T) in the table supplied. For example:
 Strengths: (e.g. experience in the industry).
 Weakness: (e.g. location of your business).
 Opportunity: (e.g. new export opportunity available).
 Threat: (e.g. new competitor entering the market).
—
S.W.O.T. activity sheet List each weakness/threat, the activities you will undertake to
reduce/address each and the date of expected completion.
—
Product/services
Product/services table List each product/service your business currently offers. Provide a
description and unit price (including GST) amount for each.
—
Market position Where do your products/services fit in the market? Are they high-
end, competitive or a low-cost alternative to the products/services
offered by your competitors? How does this compare to your
competitors?
—
Unique selling position How will your products/services succeed in the market where others
may have failed? What gives your products/services a distinctive
edge?
—

Page 10
Anticipated demand What is the anticipated quantity of products/services your customers
are likely to purchase? For example, how much will an individual
customer buy in 6 months or 12 months?
—
Pricing strategy Do you have a particular pricing strategy? Why have you chosen this
strategy?
To help you develop your pricing strategy, you could refer to your
customer research, market position, anticipated demand and
costs/expenses to get an idea.
Whatever strategy you use when setting your price, you will also
need to adhere to any relevant fair trading legislation or codes of
conduct.
Visit our Fair trading laws page
for your state fair trading office
contact details.
Value to customer How do your customers value your products/services? Are they a
necessity, luxury or something in between?
—
Growth potential What is the anticipated percentage growth of the product in the
future? What will drive this growth?
To help you determine this growth potential, you could refer to your
region/industry research to get an idea of any industry/regional
growth that could affect your business in a positive way. You could
also look up any social trends that may have a positive affect on your
business.
Download the Social Trends
series from the Australian
Bureau of Statistics website.

Page 11
Sales/marketing personnel
table
List your current staff in the table provided. Outline each job title,
name of the employee in the position and the main responsibilities
related to the position. You may also like to attach a copy of their
resume to the back of your plan.
Visit our Employing people
topic.
The Future
Vision statement What is your business' vision statement? It should briefly outline your
future plan for the business and include your overall goals.
—
Mission statement What is your business' mission statement (i.e. how will you achieve
your vision)?
—
Goals/objectives What are your short & long term goals? What activities will you
undertake to meet them?
—
The Market
Unique selling position How is your business unique in the market? What differentiates your
product/service from others in the market? What makes your
business stand out from your competition? What product gap or
service need does it fill for your customers?
—

Page 12
Your customers/clients
Customer demographics Define who your target customers are and how they behave. You can
include age, gender, social status, education and attitudes. What are
their lifestyles, activities, values, needs, interests or opinions? Where
are they located?
Download the Social Trends
series from the Australian
Bureau of Statistics website.
Key customers Identify your key customers. (These can be large consumers of your
products or individuals whose satisfaction is key to the success of
your business.) How will you target your products/service to them?
How will you deliver your product/service to them?
—
Customer management How will you maintain a good relationship with your customers? What
techniques will you use? How will you keep your customers coming
back? Have you introduced customer service standards? Do you
follow any particular code of practice?
Visit our Customer service page.
Visit our Codes of Practice page.
Your competitors
Your competitors How do you rate against your competitors? How can your business
improve on what they offer?
—

Page 13
Competitor details table List at least 5 competitors in the table. For each competitor enter:
 Competitor: Competitor name.
 Established date: When were they established?
 Size: Number of staff and/or turnover.
 Market share (%): Estimated percentage of market share.
 Value to customers: Unique value to customers. Why they
would do business with your competitor? For example:
convenience, quality, price or service?
 Strengths: What are your competitor's main strengths?
 Weaknesses: What are your competitor's main weaknesses?
—
Market research What statistical research have you completed to help you analyse
your market? Did you use a survey/questionnaire? If so, you may like
to attach a copy of your survey/questionnaire to the back of this
plan.
Visit our Researching your
market page.
Market targets Outline your planned sales targets. These targets need to be realistic
and achievable. What quantity of your products/services do you plan
to sell in a planned timeframe? Are they monthly or yearly targets?
For example, you may set yourself a goal of selling 1 000 products in
12 months.
—

Page 14
Environmental/industry
analysis
Detail the results of the market research you have performed. Is the
area experiencing population growth? Are there long-term employers
in the area? Is the region's economy stable? Are there seasonal
variations?
What is the size of the market? What recent trends have emerged in
the market? What growth potential is available and where do you fit
in? How will the market/customers change when you enter the
market? What external factors will affect your customers?
A good place to start when researching your regional profile is the
Australian Bureau of Statistics website. The regional profile
information includes economy, population/people, industry and
environment/energy statistics.
Visit our Market research &
statistics topic.
Visit the Australian Bureau of
Statistics National Regional
Profile page.
Marketing strategy What is your overall marketing strategy? What steps or activities will
you undertake to achieve your goals/objectives? For each marketing
activity/milestone:
Marketing activity/milestone: Print advertising, online advertising,
mail-out, giveaway, media release, event, website, blog/social media,
public relations, branding and artwork, or publications and
catalogues.
Person responsible: Who is responsible for completing this task?
Date of expected completion: When do you expect to complete the
marketing activity?
Cost ($): Estimated cost of activity.
Success indicator: What indicator/ measurement result will need to
be met before this activity is considered a success?

Page 15
Advertising & sales
Advertising and promotional
strategy table
For each promotion/advertising:
 Planned promotion/advertising type: What is the
promotion/advertising type being used (e.g. Print media
advertising, online advertising, SMS, mail-out, giveaway, media
release, social media campaign or event)?
 Promotional strategy: Why have you decided to use this
promotion/advertising type? How and when will you use it?
What is your strategy behind this? Who will upkeep your social
media presence?
 Expected business improvement: How do you expect it will
improve your business success?
 Cost ($): What is the cost of each planned activity?
 Target date: When do you expect to complete each activity?
Social media strategy What do you want to achieve/communicate (brand awareness, online
sales etc)? What social media tools do your customers use (e.g.
Blogs, Twitter, Facebook etc)? What strategies can you use to
network and communicate effectively with these customers? Who
will upkeep your social media presence? Do you have internal staff or
would you need to engage an external organisation?
—
Sales strategy What sales techniques do you use? What are your strategies behind
these techniques? How is this different/better than your competitors?

Page 16
Sales and distribution
channels table
For each channel enter:
 Channel type: What channel will you be using (e.g. Shopfront,
internet, direct mail, export or wholesale)?.
 Products/services: List all the products/services sold via this
channel.
 Percentage of sales: What percentage of overall sales do you
expect to sell via this channel?
 Distribution strategy: Why have you decided to use this
channel type? How and when will you use it? What is the
strategy behind using this channel type for this particular
product/service?
—

Page 17
The Finances
To complete the finances portion of this marketing plan, you should rely heavily on your financial statements and projections . The
business.gov.au Business plan template available at www.business.gov.au/businessplan can provide you with a start-up costing, balance
sheet profit and loss, cash flow and a break-even analysis template.
Price What price have you determined for your products/services? Does
this price take into account all your costs including personal, start-up,
operational, cash flow and working capital? Have you also allocated a
profit margin in your costing? What price will your target market
bear? Do your prices take into account any seasonal variation to your
suppliers’ costs?
—
Expected sales What are your expected sales? When do you hope to achieve these
figures? Are there seasonal influences?
—
Marketing budget [YEAR]
table
Using the table
The marketing budget table example contains a list of suggested
marketing items a typical business may use.
Please note: The table assumes all figures are GST inclusive.
Attach your own
If you have your own marketing budget or your accountant has
already prepared one, please attach it here. If it is a large sheet, you
can always attach it to the back of the plan and make reference to it
from this section.
—

Page 18
Monitoring/measurement activities
Monitoring/measurement
activities table
Reviewing the impact of your marketing should be a periodic activity.
List the details of each review in the table provided. For each
marketing activity:
 Marketing activity: Print advertising, online advertising, mail-
out, giveaway, media release, event, website, blog/social
networking, public relations, branding and artwork, or
publications and catalogues.
 Date of review: (e.g. Month/Year or 6 monthly).
 Monitoring methods: What tools did you use to
measure/monitor the impact of your marketing activities?
 Review outcomes: What were the results for the promotional
period? What were your sales/profit figures? How many
new/repeat customers did you receive? How many visitors to
your website?
—
Supporting documentation
Supporting documentation List all of your attachments here. These may include resumes,
customer survey/questionnaire and/or financial documents.
—

[Business Name] Marketing Plan [YEAR]
Page 1
[INSERT YOUR BUSINESS LOGO]
[Your Name]
[Your Title]
[Business Name]
[Main Business Address]
ABN: [ABN]
ACN: [ACN]
[Business Name]
Marketing Plan
Prepared: [Date prepared]

Page 2
Table of Contents
Marketing Plan Summary .................................................................................3
The Business .............................................................................................3
The Future ................................................................................................3
The Market ................................................................................................3
The Finances..............................................................................................4
The Business ...................................................................................................4
Business overview ......................................................................................4
S.W.O.T. analysis .......................................................................................4
S.W.O.T. activity sheet ................................................................................4
Products/services .......................................................................................5
Sales/marketing personnel ...........................................................................5
The Future ......................................................................................................7
Vision statement ........................................................................................7
Mission statement .......................................................................................7
Goals/objectives.........................................................................................7
The Market ......................................................................................................8
Unique selling position .................................................................................8
Your customers/clients ................................................................................8
Your competitors ........................................................................................8
Market research .........................................................................................9
Market targets ...........................................................................................9
Environmental/industry analysis .................................................................. 10
Marketing strategy.................................................................................... 10
Advertising & sales ................................................................................... 11
The Finances .................................................................................................14
Price....................................................................................................... 14
Expected sales ......................................................................................... 14
Marketing budget [YEAR] ........................................................................... 15
Monitoring/measurement activities .............................................................. 16
Supporting documentation.............................................................................18
Glossary........................................................................................................18

Page 3
Marketing Plan Summary
[Please complete this page last]
[Your marketing summary should be completed last and should be no longer than a page
focussing on why your business is going to be successful. Your answers below should
briefly summarise your more detailed answers provided throughout the body of this
plan.]
The Business
Business name: [Enter your business name as registered in your state/territory. If you have not
registered your business name, add your proposed business name.]
Business structure: [Sole trader, partnership, trust, company.]
ABN: [Registered Australian Business Number.]
ACN: [Registered Australian Company Number, if applicable.]
Business location: [Main business location]
Date established: [The date you started trading.]
Business owner(s): [List all of the business owners.]
Relevant owner experience: [Briefly outline your experience and/or years in the industry and
any major achievements/awards.]
Products/services: [What products/services are you selling? What is the anticipated demand for
your products/services?]
The Future
Vision statement:
[The vision statement briefly outlines your future plan for the business. It should state clearly what
your overall goals for the business are.]
Goals/objectives:
[What are your short and long term goals? What activities will you undertake to meet them?]
The Market
Target market:
[Who are you selling to? Why would they buy your products/services over others?]
Marketing strategy:
[How do you plan to enter the market? How do you intend to attract customers? How and why will
this work?]

Page 4
The Finances
[Briefly outline your sales forecast. How much money will you need up-front? Where will
you obtain these funds from? What portion of funds will you be seeking from other
sources? How much of your own money are you contributing towards the business?]
The Business
Business overview
[Who are the current business owners? What products/services does the business
provide? Where it is located? How long has it been operating?]
S.W.O.T. analysis
[List each of your businesses Strengths, Weaknesses, Opportunities or Threats
(S.W.O.T.) in the table below.]
Strengths Weaknesses
[e.g High traffic location] [e.g High rental costs]
Opportunities Threats
[e.g build on customer and brand loyalty] [e.g Cash flow problems]
S.W.O.T. activity sheet
[Outline how and when you plan to address each of the weaknesses/threats from your
S.W.O.T. analysis above.]
S.W.O.T
weakness/ threat
Activity to address weakness/threat Activity completion
date
[Description of a
S.W.O.T weakness
or threat]
[What activity is planned to address the
weakness or threat?]
[Expected completion
date]

Page 5
S.W.O.T
weakness/ threat
Activity to address weakness/threat Activity completion
date
[Description of a
S.W.O.T weakness
or threat]
date]
[Description of a
S.W.O.T weakness
or threat]
date]
Products/services
Product/Service Description Price
[Product/service
name]
[Brief product/service description] [Unit price including
GST]
[Product/service
name]
GST]
[Product/service
name]
GST]
Market position: [Where do your products/services fit in the market? Are they high-
end, competitive or budget? How does this compare to your competitors?]
Unique selling position: [How will your products/services succeed in the market where
others may have failed? What gives your products/services the edge?]
Anticipated demand: [What is the anticipated quantity of products/services your
customers are likely to purchase? For example, how much will an individual customer buy
in 6 months or 12 months?]
Pricing strategy: [Do you have a particular pricing strategy? Why have you chosen this
strategy?]
Value to customer: [How do your customers view your products/services? Are they a
necessity, luxury or something in between?]
Growth potential: [What is the anticipated percentage growth of the product in the
future? What will drive this growth?]
Job Title Name Responsibilities
[e.g. Marketing/
Sales Manager]
[Mr Chris Brantley] [What are the main
responsibilities of this
position?]
[e.g. Marketing/
Sales Manager]
position?]

Page 6
Job Title Name Responsibilities
[e.g. Marketing/
Sales Manager]
position?]

Page 7
The Future
Vision statement
[What is your business' vision statement? It should briefly outline your future plan for the business and include your overall goals.]
Mission statement
[What is your business' mission statement (i.e. how will you achieve your vision)?]
Goals/objectives
[What are your short & long term goals? What activities will you undertake to meet these goals?]

Page 8
The Market
Unique selling position
[How is your business unique in the market? What differentiates your product/service from others in the market? What makes your
business stand out from your competition? What product gap or service need does it fill for your customers?]
Your customers/clients
Customer demographics
[Define who your target customers are and how they behave. You can include age, gender, social status, education and attitudes. What
are their lifestyles, activities, values, needs, interests or opinions? Where are they located?]
Key customers
[Identify your key customers. (These can be large consumers of your products/services or individuals whose satisfaction is key to the
success of your business.) How will you target your products/services to them? How will you deliver your products/services to them?]
Customer management
[How will you maintain a good relationship with your c ustomers? What techniques will you use? How will you keep your customers coming
back? Have you introduced customer service standards? Do you follow any particular code of practice?
Your competitors
[How do you rate against your competitors? How can your business improve on what they offer?]
Competitor details
[List at least 5 competitors in the table below.]

Page 9
Competitor Established
date
Size Market
share (%)
Value to customers Strengths Weaknesses
[Competitor name] [When were
they
established?]
[Number of
staff and/or
turnover]
[Estimated
percentage
of market
share]
[Unique value to
customers, e.g.
convenience, quality,
price or service?]
[What are your
competitor's main
strengths?]
[What are your
competitor's main
weaknesses?]
they
established?]
[Number of
staff and/or
turnover]
[Estimated
percentage
of market
share]
[Unique value to
customers, e.g.
price or service?]
[What are your
competitor's main
strengths?]
[What are your
competitor's main
weaknesses?]
they
established?]
[Number of
staff and/or
turnover]
[Estimated
percentage
of market
share]
[Unique value to
customers, e.g.
price or service?]
[What are your
competitor's main
strengths?]
[What are your
competitor's main
weaknesses?]
they
established?]
[Number of
staff and/or
turnover]
[Estimated
percentage
of market
share]
[Unique value to
customers, e.g.
price or service?]
[What are your
competitor's main
strengths?]
[What are your
competitor's main
weaknesses?]
they
established?]
[Number of
staff and/or
turnover]
[Estimated
percentage
of market
share]
[Unique value to
customers, e.g.
price or service?]
[What are your
competitor's main
strengths?]
[What are your
competitor's main
weaknesses?]
Market research
[What research have you completed to help you analyse your market? Did you use a survey/questionnaire? If so, you may like to attach a
copy of your survey/questionnaire and findings to the back of this plan.]
Market targets
[Outline your planned sales targets. What quantity of your products/services do you plan to sell in a planned timeframe? Are t hey monthly
or yearly targets?]

Page 10
Environmental/industry analysis
[Detail the results of the market research you have performed. Is the area experiencing population growth? Are there long-term
employers in the area? Is the region's economy stable? Are there seasonal variations?
What is the size of the market? What recent trends have emerged in the market? What growth potential is available and where do you fit
in? How will the market/customers change when you enter the market? What external factors will affect your customers?]
Marketing strategy
[What is your overall marketing strategy? What steps or activities will you undertake to achieve your goals/objectives?]
Marketing activity/milestone Person
responsible
Date of expected
completion
Cost ($) Success indicator
[Print advertising, online advertising, mail-out,
giveaway, media release, event, website,
blog/social media, public relations, branding and
artwork, or publications and catalogues.]
[Who is
responsible for
completing this
task?]
[When do you
expect to complete
the marketing
activity?]
[Estimated
cost of
activity.]
[What indicator/ measurement
result will need to be met before
this activity is considered a
success?]
[Who is
responsible for
completing this
task?]
[When do you
expect to complete
the marketing
activity?]
[Estimated
cost of
activity.]
success?]
[Who is
responsible for
completing this
task?]
[When do you
expect to complete
the marketing
activity?]
[Estimated
cost of
activity.]
success?]
[Who is
responsible for
completing this
task?]
[When do you
expect to complete
the marketing
activity?]
[Estimated
cost of
activity.]
success?]

Page 11
Advertising & sales
Advertising and promotional strategy
Planned promotion
/advertising type
Promotional strategy Expected business improvement Cost ($) Target date
[Print media
advertising, online
advertising, SMS,
mail-out, giveaway,
media release, social
media campaign or
event.]
[Why have you decided to use this
promotion/advertising type? How and when
will you use it? What is your strategy behind
this? Who will upkeep your social media
presence?]
[How do you expect it will improve your
business success?]
[Estimate
d cost of
activity.]
[e.g. Dec 09]
[Print media
advertising, online
advertising, SMS,
mail-out, giveaway,
media campaign or
event.]
presence?]
business success?]
[Estimate
d cost of
activity.]
[e.g. Dec 09]
[Print media
advertising, online
advertising, SMS,
mail-out, giveaway,
media campaign or
event.]
presence?]
business success?]
[Estimate
d cost of
activity.]
[e.g. Dec 09]

Page 12
Planned promotion
/advertising type
Promotional strategy Expected business improvement Cost ($) Target date
[Print media
advertising, online
advertising, SMS,
mail-out, giveaway,
media campaign or
event.]
presence?]
business success?]
[Estimate
d cost of
activity.]
[e.g. Dec 09]
Social media strategy
[What do you want to achieve/communicate (brand awareness, online sales etc )? What social media tools do your customers use (e.g.
Blogs, Twitter, Facebook etc)? What strategies can you use to network and communicate effectively with these customers? Who will
upkeep your social media presence – do you have the internal staff or would you need to engage an external organisation]
Sales strategy
[What sales techniques do you use? What are your strategies behind these techniques? How is this different/better than your
competitors?]
Sales and distribution channels
Channel type Products/services Percentage of
sales (%)
Distribution strategy
[e.g. Shopfront,
internet, direct mail,
export or wholesale.]
[List all the
products/services sold
via this channel]
[What percentage
of overall sales do
you expect to sell
via this channel?]
[Why have you decided to use this channel type? How and when
will you use it? What is the strategy behind using this channel type
for this particular product/service?]
[e.g. Shopfront,
[List all the
via this channel]
[What percentage
of overall sales do
you expect to sell
via this channel?]

Page 13
Channel type Products/services Percentage of
sales (%)
Distribution strategy
[e.g. Shopfront,
[List all the
via this channel]
[What percentage
of overall sales do
you expect to sell
via this channel?]
[e.g. Shopfront,
[List all the
via this channel]
[What percentage
of overall sales do
you expect to sell
via this channel?]

Page 14
The Finances
[To complete the finances portion of this marketing plan, you should rely heavily on your financial statements and projections . The
business.gov.au Business plan template available at www.business.gov.au/businessplan can provide you with a start-up costing, balance
sheet profit and loss, cash flow and a break-even analysis template.]
Price
[What price have you determined for your products/services? Does this price take into account all your costs including personal, start-up,
operational, cash flow and working capital? Have you also allocated a profit margin in your costing? What price will your target market
bear? Do your prices take into account any seasonal variation to your suppliers’ costs?]
Expected sales
[What are your expected sales? When do you hope to achieve these figures? Are there seasonal influences?]

Page 15
Marketing budget [YEAR]
[Consider the example below when developing a budget to include in your business plan.]
Item Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Marketing/promotion
Marketing agency
Radio advertising
Television advertising
Print advertising
Online advertising
Social media
Web search optimisation
Mailouts
Giveaways
Events
Branding & artwork
Merchandising
Publications
Catalogues
More…
Marketing/ promotion total $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00
Other
Research
Travel
Postage
Administration
Incidentals
More…
Other total $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00
Total $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00

Page 16
Monitoring/measurement activities
[Reviewing the impact of your marketing should be a periodic activity. List the details of each review in the table below.]
Marketing activity Date of
review
Monitoring methods Review outcomes
[Print advertising, online
advertising, mail-out,
giveaway, media
release, event, website,
blog/social media, public
relations, branding and
artwork, or publications
and catalogues.]
[e.g.
Month/Year]
[What tools did you use to
measure/monitor the impact
of your marketing activities?]
[What were the results for the promotional period? What were
your sales/profit figures? How many new/repeat customers did
you receive? How many customers visited your website?]
giveaway, media
and catalogues.]
[e.g.
Month/Year]
giveaway, media
and catalogues.]
[e.g.
Month/Year]

Page 17
Marketing activity Date of
review
Monitoring methods Review outcomes
giveaway, media
and catalogues.]
[e.g.
Month/Year]

Page 18
Supporting documentation
Attached is my supporting documentation in relation to this business plan. The attached
documents include:
 [List all of your attachments here. These may include resumes, customer
survey/questionnaire and/or financial documents.]
Glossary
Australian Business Number (ABN) – a single identifying number used when dealing
with other businesses and the Tax Office.
Australian Company Number (ACN) – the number allocated by the Australian
Securities and Investments Commission (ASIC) when you register a company under
Corporations Law.
Blog –is a shortened word for Weblog (see Weblog).
Channel – a way of delivering something to its destination, whether it is a message to
be communicated or a physical product to be delivered.
Contract – a legally enforceable agreement made between two or more parties. A
contract may be a verbal contract or a written contract (or may be partly verbal and
partly written).
Demographics – the characteristics of a segment of the population, e.g. customers.
Domain name – a name that identifies an organisation's address on the internet, either
a website address (the domain name follows the 'www') or an email address (the domain
name follows the '@' symbol in the email address).
Goods and Services Tax (GST) – a broad-based tax of 10 per cent on the sale of most
goods and services in Australia.
High-end – usually refers to expensive or high quality products/services.
Market position – refers to the position an organisation, product or service has in the
market, usually in relation to its competition.
Milestone – a goal or objective with a target date.
Mission statement – is a statement outlining how an organisation intends on achieving
its vision.
Social media – a group of technology including Blogs, online networks (e.g. Twitter,
Facebook, MySpace, LinkedIn) and online collaboration tools often used to expand your
network/market reach or collaborate on a large scale.
Unique selling position – a characteristic of a business or a product/service that sets it
apart from the competition.

Page 19
Vision statement – an inspiring statement that expresses an organisation's main
ambitions/goals.
Weblog – (also known as a Blog) an individual's or organisation's online website
displaying a reverse-chronological list of entries (known as posts). Posts typically include
thoughts, observations, promotions, links, images or videos. A Weblog is publically
available and allows readers to comment on posts.

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